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Prime Suite EHR

Score10 out of 10

4 Reviews and Ratings

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What is Prime Suite EHR?

Prime Suite is a cloud-based suite of integrated solutions that provided a clinically-driven practice management system and EHR. It is designed to make life easier for the user, with features such as facesheet and a template library to help locate clinical details for documentation, customizable templates to capture patient data at the point of care, and an integrated dictation tool called Prime Speech. Prime Suite allows users to exchange clinical data with other healthcare organizations through Greenway Exchange.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features Prime Suite EHR has to offer, as determined by TrustRadius' reviewers.
Based on 4 ratings of Prime Suite EHR's features
View all features

Top Performing Features

  • Automated appointment reminders

    Patients receive automated reminders via text, phone or email in advance of appointments to help decrease the number of no-shows.

    Category average: 7.8

  • Multi-location support

    The software can coordinate scheduling across multiple locations, facilities or practitioners.

    Category average: 7

  • Data backups and redundancy

    The software helps ensure against data loss.

    Category average: 7.3

Areas for Improvement

  • Templates

    The EMR software includes pre-built and customizable templates to allow for easy, standardized organization of clinical data and notes.

    Category average: 6.7

  • Integration with other EMR and PM systems

    The software can integrate with EMR and PM software to allow practitioners to coordinate care with other providers such as hospitals or specialists.

    Category average: 6.7

  • Mobile/tablet support

    The software is accessible via mobile or tablet devices.

    Category average: 6.9

Most Frequent Users

Top 3 industries using Prime Suite EHR
Based on HG Insights installation data
View all Reviews
#1 most frequent

Health Care and Social Assistance

76.1%

67 installations of 88

#2 most frequent

Information

3.4%

3 installations of 88

#3 most frequent

Professional, Scientific, and Technical Services

2.3%

2 installations of 88

Reviews

What users are saying about Prime Suite EHR.
View all reviews

Prime Suite EHR: if you want to feel like you're playing tetris or minesweeper while working at a medical practice

Incentivized
Andrew McCleanView profile
Sr. Community Outreach Associate in Sales at Oak Street Health (1001-5000 employees employees)

Pros

  • It is a trusty software that does not crash or glitch very often
  • It is very secure
  • I can use it from different locations

Cons

  • It feels very old, like I am using software from the 90s
  • There is a lot of clicking, there could definitely be more drop downs and less time loading each individual screen and page
  • It doesn't seem super integrated spatially into different sized desktops, it's a kind of awkward sized window

Return on Investment

  • Positive - It is very trusty - so we never have tech failures coming from PSEHR
  • Negative - it makes it so that we are not very efficient in scheduling because of how long it takes to click all the clicks and wait for each screen to pop-up
  • Negative - The organization of the software is all over the place, making it frustrating to find all the information needed

Alternatives Considered

Salesforce Lightning

Other Software Used

Salesforce Lightning, Google Drive, Zoho CRM

Prime Suite is well suited for OB/Gyn practices!

David JudiceView profile
IT Director in Information Technology at Women's Pavilion of South Mississippi (51-200 employees employees)

Pros

  • Charting is very nice and easy to use once the templates are designed.
  • Reporting is good, but the report designer could be a little easier to use for the non-technical user.
  • The Patient Info screen is very comprehensive and has lots on info readily available.

Cons

  • Speed, it continues getting slower and slower with each new upgrade.
  • Prime Suite does not use the screen space very effectively. On larger monitors with higher resolution, there is a LOT of wasted space.
  • Strange errors pop up that give little to no useful information about what the issue is, and the typical response from support is to uninstall and reinstall the programs on the workstation.

Return on Investment

  • Prime Suite provides us with a reliable charting and billing solution for our OB/Gyn medical practice.
  • It is a great charting program and is very well designed for OB/Gyn practices.

Other Software Used

Intergy EHR

PrimeSuite is #1!

Incentivized
Verified User
Manager in Professional Services (501-1000 employees employees)

Pros

  • The CHC Claims Engine feature of PrimeSuite is handy for those that need it - it enables us to pinpoint specific rules that payers require for RHC/FQHC claims and enhances the capabilities of PrimeSuite without getting too complicated.
  • PrimeSuite has many reporting features, allowing you to look at your account from multiple views.
  • PrimeSuite is constantly being enhanced and updated to meet customer needs.

Cons

  • Updates are often "glitchy" but issues are resolved quickly.
  • Some users complain that the clinical side of the EHR system is not as user-friendly as they would like.
  • Some reports do not integrate with each other - there are fields that should be available but are not. However, through Customer Support, some custom reports can be generated and new enhancements to reports are being released.

Return on Investment

  • The software is great, but it is only as good as the team you have working it. With training, our customers have found great success on PrimeSuite.
  • From a Revenue Services standpoint, we have used PrimeSuite to increase clean claim rates, decrease days in AR, and improve the overall health of our customers' accounts.

Alternatives Considered

Practice Admin

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