Power Diary

As a long term customer of Power Diary, I would say their management of the latest data breach has been awful and frankly lazy.Whilst the director says to the media:"Our priority is the security and trust of our customers and their patients," he said.As a customer I would say my the security and trust of myself and my clients is failing.Repeatedly I have asked Power Diary to contact the affected customers, and issue their apology directly to clients of my healthcare business and repeatedly, in my experience, I have been met by excuses, shouldering of responsibility onto me, and a lot of covering their [...] and, in my opinion, not much actual effort towards restoring trust or the relationship.This is on the back of an ongoing issue where their stripe integration causes my clients to be unable to book online, with support responses going cold in the water and left unresponded to while the issue persists with numerous clients unable to use the booking interface successfully.With a busy practice, it is very difficult to find time to email each and ever affected client to secure bookings because of the failure of their system, and to ask me to pick up their slack in this latest development, in my opinion, speaks volumes about the attitudes and culture of the team.Unfortunately it's very difficult for me to just up and leave Power Diary, due to the large volume of clients and locations and data hosted there for my practice but I urge anyone considering them to look elsewhere and, in my opinion, save yourself a whole lot of headaches when you should be focusing on your business.

• In my experience, stops new clients being able to book easily
• In my experience, has sent my clients spam emails and failed to sort it out to my satisfaction (ie contact the clients)
• In my opinion, does not represent a safe space for my clients, rather a clunky and problematic solution with no interest in resolving issues.

Xero

I have been in private practice (sole trader) for just over 3 months and am in the process of building my client load. I am a member of the Australian Counselling Association, and they recommended Power Diary. I was seeking a software management system that guaranteed secure storage of client records and protected client privacy. I also researched other systems and read their privacy policies and Power Diary's privacy policy provided me with reassurance that client records are safe, secure and private, so when I go through the informed consent process with clients, I feel confident about telling them that their records are kept private and confidential.

I use Power Diary to store client records, schedule appointments, invoice clients, add admin/case notes etc.

I am currently trying to keep costs down whilst I am building my practice and Power Diary offered 50% off their monthly fees for 6 months which has been helpful. I can also choose which services (e.g. SMS reminders, credit card payments) I can afford to utilise at the moment and as my practice grows I have the option of utilising these services to save myself time and money. I appreciate having the option to choose.

• Secure storage of client records.
• Quick and easy to add clients and schedule appointments.
• Simple process for adding case notes etc.

• Peace of mind that client records are secure, and help is available from PD when required.
• Easy to manage client records.
• I feel confident that as my practice grows, PD system will make it easy for me to manage my client load and keep up to date with everything.

Canva, GoDaddy, Microsoft 365, Vimeo

The way it streamlines my business, where I can do everything from sending forms out to clients to fill out in their own time. How the telehealth can keep me connected and I can still be creative with my own logos.

• The filing system and storing my case notes
• The classification system as it allows for good reports

• I am still to work out if my ROI is going to be beneficial

Xero, Microsoft 365, ChromeOS