Power Diary is a Health Care Practice Management application for physiotherapy providers from the company of the same name in Ballarat.
$10
per week
Tebra Billing & Payments
Score 7.0 out of 10
N/A
Tebra Practice Management (formerly Kareo) provides cloud-based management and billing solutions for small medical offices. Some key features include: Patient Management, Scheduler & Patient Reminders, Insurance Billing & Reporting, and Patient Billing & Collections.
Power Diary is a useful practice management software however, in my opinion, their support is absolutely awful, in my experience, they stop responding at times and fail to take appropriate steps for customers where there is an issue, choosing instead to take their own path forward, rather than be humble and listen to what their clients need. In my experience, they have even gone so far as to label constructive feedback as being an attack on their character. To me, not professional at all.
In my experience, problems with them adding incorrect fees to pad their bills coupled with their unethical business practices such as locking you out from accessing your EMR at the drop of a hat prevent me from recommending Kareo to any practice. Reliability is paramount. Kareo's use of unethical business practices (locking you out from your EMR or disabling your EMR all together) can result in a physician being sanctioned by the medical board (inappropriate medical record keeping) or financially destroy a small practice leaving them with NO ACCESS to their ERAs/patient billing accounts etc leads me to NOT reccomend their products or doing business with them.
Provides detailed instructions on how to use their services and also webinars on various topics to help grow your practice. They also check in via email and offer advice if you are having any issues with the system.
Invoicing is simple and their system makes it easy to monitor payments received and outstanding.
Writing client case notes and recording all administrative notes is a simple process.
Client documents can be saved into client records, so everything is in one place and there is no need to keep hard copy records.
They have templates (letters etc.) that can be accessed and used which saves time.
They have a feature that assists with developing policies which I found helpful.
They have a Facebook Page that allows Power Diary users to communicate, share tips etc.
The system itself is user friendly and quite easy to navigate. If you need help, you can access the instructions provided by Power Diary.
Kareo stays up to date on insurance changes which allow for smooth transitions.
Kareo asks for feedback and has a place to go and request changes or additions that would make our job easier.
I love that you can submit a help ticket or call, if you prefer, with any questions or problems that you may have. They are always very prompt with their follow up.
Kareo support is not the most timely. I have to wait far longer too many days than I should when the occasional problem arises.
Kareo does not have a connection with one certain clearing house (Jopari )that would make me able to submit some additional claims electronically.
Kareo used to have the ability to have an expected amount for each insurance in a table that let me know instantly if one particular payment paid less than expected. They took away that tool.
I think Power Diary is relatively intuitive however of late, over development of certain features with insufficient user experience testing, and, in my opinion, no desire to resolve the concerns of customers shows me that Power Diary's business model is not customer centric, but self centric and most businesses with this ethos fail in time.
Kareo Medical Billing is very user friendly and the support they provide allows users to get their questions answered quickly and efficiently. The wait time to receive help is usually pretty good and most of the time we can ger our questions answered. We have found that is the tech help is unable to answer our question, they will attempt to find a colleague who is able to help!
This is the first time I have used this type of practice management system. I used the Specialist Homelessness Information Platform (SHIP) in my previous role, which made it easier for me to transition to using Power Diary.
Lackluster...at best? I have no words, honestly other than I was charged 5K up front for a one year subscription and I still can't receive refill requests or send labs directly. It's been a nightmare, from beginning to current. Currently attempting to just get out of my contract altogether-
