Power Diary Reviews and Ratings

Rating: 1.2 out of 10

Score

1.2 out of 10

Community insights

TrustRadius Insights for Power Diary are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Recommendations

Users recommend becoming familiar with Power Diary before going live and testing out its functions. They also suggest taking the time to explore all the features and how easily it can be adapted to a practice. Another common recommendation is to give the free trial a try and not hesitate to ask for support and help if needed. Users highly recommend Power Diary as an efficient way of managing a private practice, citing its ease of use, navigation, and great customer support. They also appreciate that Power Diary is an all-in-one diary application that safeguards a practice and provides comprehensive client management and administrative features.

Reviews

3 Reviews

Power Diary, in my opinion, Great Product, Terrible Service

Rating: 1 out of 10

Incentivized

September 3, 2024

Use Cases and Deployment Scope

As a long term customer of Power Diary, I would say their management of the latest data breach has been awful and frankly lazy.Whilst the director says to the media:"Our priority is the security and trust of our customers and their patients," he said.As a customer I would say my the security and trust of myself and my clients is failing.Repeatedly I have asked Power Diary to contact the affected customers, and issue their apology directly to clients of my healthcare business and repeatedly, in my experience, I have been met by excuses, shouldering of responsibility onto me, and a lot of covering their [...] and, in my opinion, not much actual effort towards restoring trust or the relationship.This is on the back of an ongoing issue where their stripe integration causes my clients to be unable to book online, with support responses going cold in the water and left unresponded to while the issue persists with numerous clients unable to use the booking interface successfully.With a busy practice, it is very difficult to find time to email each and ever affected client to secure bookings because of the failure of their system, and to ask me to pick up their slack in this latest development, in my opinion, speaks volumes about the attitudes and culture of the team.Unfortunately it's very difficult for me to just up and leave Power Diary, due to the large volume of clients and locations and data hosted there for my practice but I urge anyone considering them to look elsewhere and, in my opinion, save yourself a whole lot of headaches when you should be focusing on your business.

Pros

Product Functionality
Integration with Xero

Cons

In my experience, support attitude and attendance to detail
In my experience, listening to Customers
In my experience, doing what they tell the world they do for their customers.
In my opinion, protecting client data better

Likelihood to Recommend

Power Diary is a useful practice management software however, in my opinion, their support is absolutely awful, in my experience, they stop responding at times and fail to take appropriate steps for customers where there is an issue, choosing instead to take their own path forward, rather than be humble and listen to what their clients need.

In my experience, they have even gone so far as to label constructive feedback as being an attack on their character.

To me, not professional at all.

Ivan Folghera

Acupuncturist at Feng Shen Zhi Dao Acupuncture (1-10 employees)

Vetted Review

3 years of experience

View profile

I am free...free at last!

Rating: 10 out of 10

Incentivized

June 29, 2023

Use Cases and Deployment Scope

The way it streamlines my business, where I can do everything from sending forms out to clients to fill out in their own time. How the telehealth can keep me connected and I can still be creative with my own logos.

Pros

Templates are amazing and easy to use
Emails and SMS directly to clients
File management is good

Cons

In records and files I want to create folders especially with my NDIS clients
My onboarding in the beginning was not the greatest as I got more from YouTube
They are my main two

Likelihood to Recommend

I have a lot of friends who are psychs and they need something like Power Diary.

Verified User

Director in Professional Services (1-10 employees)

Vetted Review

1 year of experience

Power Diary provides me with peace of mind.

Rating: 10 out of 10

Incentivized

June 15, 2023

Use Cases and Deployment Scope

I have been in private practice (sole trader) for just over 3 months and am in the process of building my client load. I am a member of the Australian Counselling Association, and they recommended Power Diary. I was seeking a software management system that guaranteed secure storage of client records and protected client privacy. I also researched other systems and read their privacy policies and Power Diary's privacy policy provided me with reassurance that client records are safe, secure and private, so when I go through the informed consent process with clients, I feel confident about telling them that their records are kept private and confidential.

I use Power Diary to store client records, schedule appointments, invoice clients, add admin/case notes etc.

I am currently trying to keep costs down whilst I am building my practice and Power Diary offered 50% off their monthly fees for 6 months which has been helpful. I can also choose which services (e.g. SMS reminders, credit card payments) I can afford to utilise at the moment and as my practice grows I have the option of utilising these services to save myself time and money. I appreciate having the option to choose.

Pros

Provides detailed instructions on how to use their services and also webinars on various topics to help grow your practice. They also check in via email and offer advice if you are having any issues with the system.
Invoicing is simple and their system makes it easy to monitor payments received and outstanding.
Writing client case notes and recording all administrative notes is a simple process.
Client documents can be saved into client records, so everything is in one place and there is no need to keep hard copy records.
They have templates (letters etc.) that can be accessed and used which saves time.
They have a feature that assists with developing policies which I found helpful.
They have a Facebook Page that allows Power Diary users to communicate, share tips etc.
The system itself is user friendly and quite easy to navigate. If you need help, you can access the instructions provided by Power Diary.

Cons

When I schedule supervision/meetings etc. in the calendar, it only shows my practice addresses and I have not been able to work out how to add the meeting address. I just add it to the notes section.
I worked as a standby counsellor for a corporate event and was required to support multiple students if necessary. I had to invoice the corporation and add them as a client. PD is more suited to adding individual clients. I would be great to improve this.

Likelihood to Recommend

The most important thing is that I feel confident that my client records are kept secure and private, and that Power Diary has strict security and privacy measures in place

and compliance with relevant legislative and regulatory requirements. Data is

encrypted, and two factor authentication is required to access the system.

I can't think of any scenarios where it would be less appropriate to use.

Francesca Bennett

Counsellor and Biofield Practitioner at FRANCESCA HOLISTIC COUNSELLING AND WELLBEING (1-10 employees)

Vetted Review

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Reviews and Ratings

Power Diary provides me with peace of mind.

Rating: 10 out of 10

Incentivized

June 15, 2023

Use Cases and Deployment Scope

I use Power Diary to store client records, schedule appointments, invoice clients, add admin/case notes etc.

Pros

Provides detailed instructions on how to use their services and also webinars on various topics to help grow your practice. They also check in via email and offer advice if you are having any issues with the system.
Invoicing is simple and their system makes it easy to monitor payments received and outstanding.
Writing client case notes and recording all administrative notes is a simple process.
Client documents can be saved into client records, so everything is in one place and there is no need to keep hard copy records.
They have templates (letters etc.) that can be accessed and used which saves time.
They have a feature that assists with developing policies which I found helpful.
They have a Facebook Page that allows Power Diary users to communicate, share tips etc.
The system itself is user friendly and quite easy to navigate. If you need help, you can access the instructions provided by Power Diary.

Cons

When I schedule supervision/meetings etc. in the calendar, it only shows my practice addresses and I have not been able to work out how to add the meeting address. I just add it to the notes section.
I worked as a standby counsellor for a corporate event and was required to support multiple students if necessary. I had to invoice the corporation and add them as a client. PD is more suited to adding individual clients. I would be great to improve this.

Likelihood to Recommend

The most important thing is that I feel confident that my client records are kept secure and private, and that Power Diary has strict security and privacy measures in place

and compliance with relevant legislative and regulatory requirements. Data is

encrypted, and two factor authentication is required to access the system.

I can't think of any scenarios where it would be less appropriate to use.

Francesca Bennett

Counsellor and Biofield Practitioner at FRANCESCA HOLISTIC COUNSELLING AND WELLBEING (1-10 employees)

Vetted Review

View profile