#1 most frequent
United States of America
88.6%93 installations of 105
What is Pike13?
Pike13 (formerly Front Desk) delivers mobile scheduling, client management, and payment processing to gyms, spas, and instructional facilities (e.g. martial arts, music studio) and franchises. Pike13 was acquired by Jonas Software in January 2018.
Categories & Use Cases
Media
1 / 4
Screenshot of Front Desk works on your phone, tablet, and desktop
Who Buys & Uses Pike13
#2 most frequent
Canada
8.6%9 installations of 105
#3 most frequent
Australia
1.0%1 installation of 105
Pike13 Perfect for our people
Pros
- Scheduling
- Establishing purchasing platform
- Enrolling new clients and staff
Cons
- Not very intuitive system
- Features don't always work as built
- Implementation is 100% on client
Most Important Features
- Ability for clients to purchase passes and plans
- Clients are able to select their instructor with little admin
- Zapier integration
Return on Investment
- Reduced admin after implementation
- Great ROI
Alternatives Considered
Paycom
Other Software Used
Paycom, WordPress, Zapier
Pike13 Offers a Good Solution for Membership-Based Service Business
Pros
- Good mobile access for employees viewing their schedule.
- Designed well for membership-based business with both individual and group classes.
Cons
- The ability of the reporting function is strong, but the interface is not user friendly.
- The payroll function would be more powerful if it was integrated with main payroll providers.
Return on Investment
- The notification of scheduled events, helps ensure employees know when their schedule has been modified, which cuts down on employees arriving late, etc.
- The notifications to customers of when their payment methods are expiring, etc helps to ensure they can update their information through the customer portal themselves which cuts down on administrative time.
Other Software Used
QuickBooks Online
