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Phone.com

Score10 out of 10

2 Reviews and Ratings

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What is Phone.com?

Phone.com is a cloud based VoIP solution from the company of the same name in Newark, New Jersey, with video conferencing, business phone, and optional premium features (e.g. live receptionist). The company boasts 30,000 businesses as users of its cloud-based communication and collaboration solutions.

Categories & Use Cases

Media

Phone.com Dashboard

Key Features

Learn about the best (and worst!) features Phone.com has to offer, as determined by TrustRadius' reviewers.
Based on 2 ratings of Phone.com's features
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Top Performing Features

  • Hosted PBX

    Hosted telephony infrastructure obviated the need for local PBX hardware

    Category average: 7.9

  • Multi-level Interactive Voice Response (IVR)

    IVR is a phone menu allowing callers to interact with the system through voice and keypad

    Category average: 7.8

  • User templates

    Create and apply batch configurations to multiple users at once

    Category average: 7.5

Areas for Improvement

  • Mobile app for iOS

    App for iPhone and iPad

    Category average: 7.8

  • Mobile app for Android

    Android app

    Category average: 7.8

  • Instant messaging

    Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

    Category average: 8.9

Reviews

What users are saying about Phone.com.
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Phone.com is perfect for my small business

Incentivized
Carlos CrameriView profile
CEO (Chief Executive Officer) in Corporate at www.curiouscheck.com (1-10 employees employees)

Pros

  • Customer service and live chat are amazing
  • Simple, straight forward
  • Easy to setup
  • Affordable

Cons

  • Nothing is needed - best phone company out there

Return on Investment

  • Reduced cost and improved our efficiency - all reps love it.

Phone.com is where you need your phones ringing!

Incentivized
Bill ArtingerView profile
Support Lead in Information Technology at TechFox (1-10 employees employees)

Pros

  • Provisioning phones throughout an organization
  • Compartmentalization is easy with different incoming call ques, routes and rules
  • Phone.com is available and generally functional from anywhere you have access to an internet connection

Cons

  • Phone.com has been excellent with support and I can not think of any areas for improvement with regards to that
  • Phone.com could provide more graphical assistance when programming call routing. A visual indication of the flow of a call should be presented and would come in handy when planning out difficult ques/call routes

Return on Investment

  • Being a Phone.com partner has enabled us to sell its services at a cost we can control and has given us great incentive
  • Phone.com has improved our ROI because we dont need multiple POTS lines or costly T1 setups

Other Software Used

PRTG Network Monitor, Slack, Amazon Elastic Compute Cloud (EC2)

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