Hosted PBX
Hosted telephony infrastructure obviated the need for local PBX hardware
Cat avg: 7.9
Top Performing Features
Multi-level Interactive Voice Response (IVR)
IVR is a phone menu allowing callers to interact with the system through voice and keypad
Cat avg: 7.7
User templates
Create and apply batch configurations to multiple users at once
Cat avg: 7.5
Call reports
Historical call analysis and trending metrics
Cat avg: 8.1
Worst Performing Features
Directory of employee names
Voice directory of all employees for self-service dialing
Cat avg: 8.3
Answering rules
Ability to enter rules to route calls to main number or other extensions in case of absence
Cat avg: 8.3
Call recording
Automatic recording of inbound and outbound calls
Cat avg: 8.4
Phone.com Features from Reviews
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
10+27%
Hosted PBX
Hosted telephony infrastructure obviated the need for local PBX hardware
Category average: 7.9
Multi-level Interactive Voice Response (IVR)
IVR is a phone menu allowing callers to interact with the system through voice and keypad
Category average: 7.7
User templates
Create and apply batch configurations to multiple users at once
Category average: 7.5
Call reports
Historical call analysis and trending metrics
Category average: 8.1
Directory of employee names
Voice directory of all employees for self-service dialing
Category average: 8.3
Call Management
Customized phone system settings
10+22%
Answering rules
Ability to enter rules to route calls to main number or other extensions in case of absence
Category average: 8.3
Call recording
Automatic recording of inbound and outbound calls
Category average: 8.4
Call park
Ability to hold calls in virtual location and subsequently access from any phone in system
Category average: 8.1
Call screening
Ability to block numbers or send calls directly to voicemail
Category average: 8.3
Message alerts
Receive SMS and email message notifications for voice and fax messages
Category average: 8.6
VoIP system collaboration
Team collaboration via cloud phone system
10+23%
Audio conferencing
Audio conferencing credentials for all on the system.
Category average: 8.5
Instant messaging
Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.
Category average: 8.9
Mobile apps
Apps are compatible with mobile devices.
10+28%
Mobile app for iOS
App for iPhone and iPad
Category average: 7.8
Mobile app for Android
Android app
Category average: 7.8
Phone.com Features from the Vendor
Cloud PBX
Vendor-reviewedHosted PBX
Hosted telephony infrastructure obviated the need for local PBX hardware
Multi-level Interactive Voice Response (IVR)
IVR is a phone menu allowing callers to interact with the system through voice and keypad
Directory of employee names
Voice directory of all employees for self-service dialing
Call Management
Vendor-reviewedCall recording
Automatic recording of inbound and outbound calls
VoIP system collaboration
Vendor-reviewedVideo conferencing
Built-in video conferencing capabilities
Audio conferencing
Audio conferencing credentials for all on the system.
Mobile apps
Vendor-reviewedMobile app for iOS
App for iPhone and iPad
Mobile app for Android
Android app
Additional Features
Vendor-contributedCall Queuing
Account Management
Auto Attendant
Fax to Email
Call Routing
Schedules
Dial-by-Name Directory
Address Book
Follow Me
Hold Music
Premium Feature - Live Receptionist
Premium Feature - International Dialing
Premium Feature - Global Phone Numbers
Premium Feature - IP Phone Connection
Premium Feature - Call Recording