TrustRadius Insights for Phone.com are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Business Problems Solved
Phone.com, a reliable and solid phone service, has helped businesses of all sizes with various use cases. For instance, it has assisted businesses in transitioning from personal phone numbers to professional business phone numbers, allowing them to project a more professional image to clients and customers. Users have found Phone.com to be a powerful tool for both home and business use, offering advanced features that cater to different needs. The ability to use virtual phone numbers has been particularly beneficial for businesses with multiple local numbers around the world, enabling them to streamline their communication processes effectively.
Phone.com also offers cost-saving advantages by providing low-cost international calling options. This feature has proven invaluable for users who need to communicate with family members or colleagues in different countries without breaking the bank. Additionally, the service has helped businesses save money by eliminating the need for additional devices like fax machines and reducing paper waste.
The simplicity and manageability of Phone.com's phone system have made it a go-to choice for users on the go. Its mobile app allows for easy configuration of settings, call forwarding, and voicemail management. This level of accessibility has improved communication with customers and increased availability for clients.
Phone.com's customer support team is highly praised for their helpfulness, contributing to an overall great customer experience. Businesses have reported successfully deploying Phone.com to address various challenges such as cost savings, customization, availability, and scalability. It caters well to small to midsize businesses that require an affordable and customizable VoIP service.
Moreover, Phone.com's features have proved beneficial for remote work scenarios. Employees can answer calls on their cell phones using Phone.com, ensuring they are reachable without any personal cell phone bill issues. Setting up multiple extensions is easily done for contractors, further enhancing flexibility in collaborative work environments.
In summary, Phone.com has showcased its value across multiple industries as a versatile communication solution. Its range of features and benefits encompass improving professionalism, cost savings, enhanced accessibility, and increased customization. Whether it's setting up customer support phone numbers, facilitating long-distance communication, or providing a comprehensive phone system for on-the-go users, Phone.com has proven to be a reliable and valuable choice for businesses seeking efficient and affordable communication solutions.
We use, sell and maintain phone.com for ourselves and our clients. We are a phone.com partner and have successfully deployed the service and hardware to over 15 sites so far this year. It is generally used by entire organizations VS being used in specific departments. It has addressed many business problems such as cost, availability, customization, and scalability. Being a partner gets us priority support and phone.com stands behind us during any issues.
Pros
Provisioning phones throughout an organization
Compartmentalization is easy with different incoming call ques, routes and rules
Phone.com is available and generally functional from anywhere you have access to an internet connection
Cons
Phone.com has been excellent with support and I can not think of any areas for improvement with regards to that
Phone.com could provide more graphical assistance when programming call routing. A visual indication of the flow of a call should be presented and would come in handy when planning out difficult ques/call routes
Likelihood to Recommend
Phone.com is a no-brainer. The cost savings over a POTS or in-house PBX system are tremendous. The affordability added on top of the easy to use and deploy features make Phone.com the best choice. Phone.com is well-suited for situations where you need other-than-standard call holding, call routing, and other similar advanced call features.