Pega Platform Reviews and Ratings

Rating: 5.7 out of 10

Score

5.7 out of 10

Community insights

TrustRadius Insights for Pega Platform are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Scalability and Reusability: Multiple users have praised Pega for its robustness and reliability in development and production management. They have found the platform to be highly scalable, allowing for efficient management of multiple teams, while also highlighting its ease of reusability of code, which enables fast-paced code development.

Quick Deployment Process: Reviewers appreciate Pega's quick deployment process in Pega 7, as it allows for efficient development and implementation of changes. This feature has been mentioned by several users as a valuable aspect of the platform.

Collaboration and Alignment with Business Needs: Pega promotes collaboration and alignment with business needs by involving business teams in each phase of development. Users have reported that this approach encourages better communication between IT and business teams, resulting in solutions that meet specific requirements effectively.

Reviews

73 Reviews

Pega Platform is a great knowledge base management system

Rating: 7 out of 10

Incentivized

May 1, 2024

Use Cases and Deployment Scope

We use Pega Platform as a knowledge base management system. Pega Platform allows us to store and update process and product related information that is then used by our Operations and Client Service teams. We have created templates and a custom taxonomy within Pega Platform that helps us ensure that the information is formatted and presented consistently.

Pros

Makes it easy to categorize information
Clear audit trail and page history
Ability to create templates which speeds up content creation

Cons

The search function sometimes provides irrelevant results
The content editor sometimes is finicky to work with especially when there is a lot of charts, and expands.
Would love to see some writing software embedded. Like an AI tool that helps users with writing and can make suggestions.

Likelihood to Recommend

Pega Platform is well suited for those looking for an intuitive content management system . The UI is easy to understand and pickup and so far the platform is responsive and works for our call center teams. It might not be best suited if you rely heavily on search function to find information.

Verified User

Consultant (10,001+ employees)

Vetted Review

2 years of experience

The power of Pega is build for change

Rating: 10 out of 10

Incentivized

January 27, 2022

Use Cases and Deployment Scope

We develop applications for our customer for multiple domains like Insurance, Banking, Finance, Material Management etc... We can develop end to end application using Pega Platform. Pega Platform helps to develop the application quickly and deploy to the higher environment. We can easily manage the application versioning so that set of application be used to respective application and it be easily extended and enhanced.

Pros

Background processing
Casetype management
Reporting
Work delegation
API invocation
Specialization

Cons

Debugging of Java code if we write for custom requirement

Likelihood to Recommend

Pega Platform has introduced the low code feature, using app studio seasonal and professional developer can develop application easily and quickly. The initial application can be build by Business analyst and product owner who has less knowledge of Pega Platform, further application can be enhanced/extended by professional developer. We can develop end to end application and promote to higher environment. Easily we can perform parallel development using branch.

Verified User

Professional in Information Technology (501-1000 employees)

Vetted Review

11 years of experience

Pega Platform: Good to have

Rating: 7 out of 10

Incentivized

September 13, 2021

Use Cases and Deployment Scope

Pega is a product that has the powerful toolset to build concrete CRM. we have switched from a complex system to Pega where we can build and automate the process that focuses our customers on all various digital channels. PEGA provides digital engagement and AI that adding key functionalities and capabilities around the process of automation.

Pros

Building environment tool itself so i can build large application less than a month.
Powerful and easy to peruse your career, if you don't have a computer science background.
Easy to maintain and quick update on version and patches.
its provides a less code if you have trouble writing code.

Cons

Sometime facing challenges post updating of patches.
Improvement needed in reporting capabilities.
complex solution both users and some part handled by the IT team.
It's very hard to find resources in pega.

Likelihood to Recommend

Suited for:

CRM and automated tool.

Data modeling

Verified User

Team Lead (501-1000 employees)

Vetted Review

1 year of experience

Pega will reduced time to develop new apps

Rating: 9 out of 10

Incentivized

September 10, 2021

Use Cases and Deployment Scope

I am using in my project Pega RPA for integration purposes to interact external systems easily. There are a lot of benefits to give solutions to business problems. Pega has a lot of features which will speed up solution for rapid development, especially case management and rules are playing key roles in Pega.

Pros

Case management
Rules
Integration

Cons

Debugging tools needs to be user friendly
Process view can be better when compared to other apps
Integration GUI needs to improve

Likelihood to Recommend

Telecom sector and banking sector. I had worked on these sectors and it is well suited. In these two sectors business complexity is high and changes need to done very quickly.

Verified User

Team Lead in Information Technology (10,001+ employees)

Vetted Review

2 years of experience

Good RPA tool

Rating: 9 out of 10

Incentivized

August 20, 2021

Use Cases and Deployment Scope

Pega RPA helps to automate the finance operations and reduce the time-consuming manual processes by customer care employees. It is very easy to monitor the RPA execution and take timely corrective action when required. It is also very good in displaying consolidated data reports to give clear insights to leadership and stakeholders.

Pros

It has an excellent process automation platform.
The reporting feature is very good.
It has connectors and translators to connect with other applications fairly easily

Cons

The setup process is bit complex and requires training.
Does not have good data scrapping abilities

Likelihood to Recommend

Pega [RPA] is good to address a specific business function requirement with not too many bots or automation processes. It takes time and effort to set it up. Though once done, it is very easy to configure and use. One should also run a POC to verify if this product meets the scalability requirements.

Verified User

Program Manager in Information Technology (10,001+ employees)

Vetted Review

2 years of experience

Pega Platform is OK

Rating: 5 out of 10

Incentivized

January 14, 2020

Use Cases and Deployment Scope

We use it to lay over an outdated system that our customer service agents use to support our customers as well as Pega Knowledge for articles for agents to have access to information within the system they are supporting. We only use it in CS, other departments are not using it yet.

Pros

Knowledge Articles
Task Oriented

Cons

Slow
Training

Likelihood to Recommend

Good for customer service to use instead of DOS like black screens, but bad for trying to train customer service (no sandbox environment, at least for us) since they can’t “completely” perform a task prior to going to a live environment. The knowledge is fairly good, except you can’t search the body of an article which is weird.

Verified User

Manager in Customer Service (5001-10,000 employees)

Vetted Review

1 year of experience

Great Robust Platform to Implement 1-on-1 Marketing

Rating: 8 out of 10

Incentivized

October 21, 2019

Use Cases and Deployment Scope

We use Pega Platform to create a unified decision hub to centralize all marketing decisions to trigger all campaigns and channel interactions. We are also currently replacing our legacy CRM with Pega CRM. Our goal is to eliminate silos to provide a unified customer engagement platform so our business interacts with customers in a relevant and contextualized fashion.

Pros

Adaptive analytics - Pega platform allows you to feed data from all your interactions into their interaction history so it learns from past behavior and it starts predicting the best course of action.
Pega BPM - Business process management engine allows you to specify various business rules on a WYSIWYG way so you can visually understand all the process flow.
Pega provides a robust list of use cases on their website where you can learn how other companies implemented the platform and the pitfalls they overcame. Very helpful to also attend their user conference, PegaWorld.

Cons

Pega is a very robust platform but it requires lots of technical help to set it up. It would be helpful if Pega created business templates with best practices to follow, based on all their industry experience.
Pega academy is a great resource but only available for clients. I wish this resource was available for those on the evaluation phase so they can learn more about what next-best-action marketing is.
Pega is a low-code platform which doesn't excite most of the developers as they normally love to develop in new and exciting languages. I wish Pega helped facilitate the transition for developers to low code platform. It's a culture change not always easy to accomplish.

Likelihood to Recommend

Pega may be very helpful if your company wants to move beyond just marketing automation and into integrating marketing with all internal processes. In our company we see marketing as more than just branding and advertising, but really as a way to facilitate great customer experiences. Pega works well if you share this vision. If you're only looking for a platform to run your advertising and campaigns than Pega may be too much for you.

John Silva, MBA

Marketing Automation Strategist in Information Technology at Glidewell Dental (1001-5000 employees)

Vetted Review

2 years of experience

View profile

Pega Platform - The BPM market leader

Rating: 9 out of 10

Incentivized

October 12, 2019

Use Cases and Deployment Scope

Pega Platform is used for one of our client applications, which is related to banking. This platform is mostly used for creating web-based applications in an organization where companies have a process flow. The case management feature in Pega is used for problems like raising service requests in call centres, monitoring and auto resolution of those cases in a defined SLA. This also supports automated processing that does not need manual intervention.

Pros

Case management feature
Browser-based applications. You don't need any software installation on the machine to access Pega
Background processing of the process flows
Well defined intuitive out of the box UI available which needs less customization
Supports both front end and backend applications

Cons

None

Likelihood to Recommend

Well suited for handling customer queries via service requests (which are called cases). These cases can be viewed/ worked upon at multiple stages by multiple teams before resolutions in Pega Platform.

Verified User

Contributor in Engineering (10,001+ employees)

Vetted Review

7 years of experience

Pega Robotics as a RPA tool

Rating: 10 out of 10

Incentivized

March 28, 2019

Use Cases and Deployment Scope

Pega RPA has been used for a few years and the response is positive, it was started from one department and later on, it has been used in different verticals. It is very good in RDA(robot desktop automation) as well as RPA (robotics process automation), As of now, all the carried projects are related to manual processes automation which reduced man-hours and operation costs.

Pros

Pega RPA has translators for specific platforms which makes it easy to integrate and automate. For example, .Net translators helps to interrogate applications based on .Net platform.
"Wait for Create" feature is not available in any other RPA tool, which is handy during RPA workflows.
Pega RPA has special features for Pega application which makes it a preferred RPA tool for them.

Cons

Pega RPA doesn't have centralized control room which is available in other RPA tools. It should be there for the centralized control of bots.
Pega RPA should have better help documents and tutorials. Help.Openspan.com doesn't contain enough examples to understand the product. This will ease the lives of developers.
It should have better recording and data scrapping features which are present in other RPA tools like UIPath, AA, and Blueprism.

Likelihood to Recommend

It is not suited for centralized bot deployments. If several bots need to be deployed, then it will be difficult to manage and control. Programmers have to create custom code components to collect log files, health files, etc. On the other hand, it is best suited for an application which takes a random time to load, works in Windows MDI, or in parallel programming.

rahul garg

RPA Consultant in Information Technology at Infosys (10,001+ employees)

Vetted Review

1 year of experience

View profile

Pega - A King in Case management

Rating: 8 out of 10

Incentivized

February 8, 2019

Use Cases and Deployment Scope

Our organization uses Pega Platform for case management and app development in our department. We provide solutions to our business needs using the Pega Platform. Our apps are built using the Pega platform and features. It addresses problems like employee management, which reduces a lot of the man hours that are put into carrying out the business.

Pros

Case Management
Easily configurable User Interface
Invoking Service APIs

Cons

SR's Hotfixes
Data management
Designer studio latencies

Likelihood to Recommend

Pega Platform will specifically come in handy and will be very useful if your business needs are to be dealing with a lot of data collection, in considerably large data completion forms. It is less appropriate in fulfilling some complex business needs like invoking APIs that are hosted by an external server. Or if the business needs to have a lot of mobile development.

sasya malireddy

PEGA Software Developer in Product Management at Manheim (10,001+ employees)

Vetted Review

4 years of experience

View profile

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Great Robust Platform to Implement 1-on-1 Marketing

Rating: 8 out of 10

Incentivized

October 21, 2019

Use Cases and Deployment Scope

Pros

Adaptive analytics - Pega platform allows you to feed data from all your interactions into their interaction history so it learns from past behavior and it starts predicting the best course of action.
Pega BPM - Business process management engine allows you to specify various business rules on a WYSIWYG way so you can visually understand all the process flow.
Pega provides a robust list of use cases on their website where you can learn how other companies implemented the platform and the pitfalls they overcame. Very helpful to also attend their user conference, PegaWorld.

Cons

Pega is a very robust platform but it requires lots of technical help to set it up. It would be helpful if Pega created business templates with best practices to follow, based on all their industry experience.
Pega academy is a great resource but only available for clients. I wish this resource was available for those on the evaluation phase so they can learn more about what next-best-action marketing is.
Pega is a low-code platform which doesn't excite most of the developers as they normally love to develop in new and exciting languages. I wish Pega helped facilitate the transition for developers to low code platform. It's a culture change not always easy to accomplish.

Likelihood to Recommend

John Silva, MBA

Marketing Automation Strategist in Information Technology at Glidewell Dental (1001-5000 employees)

Vetted Review

2 years of experience

View profile