TrustRadius Insights for Pega Platform are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Scalability and Reusability: Multiple users have praised Pega for its robustness and reliability in development and production management. They have found the platform to be highly scalable, allowing for efficient management of multiple teams, while also highlighting its ease of reusability of code, which enables fast-paced code development.
Quick Deployment Process: Reviewers appreciate Pega's quick deployment process in Pega 7, as it allows for efficient development and implementation of changes. This feature has been mentioned by several users as a valuable aspect of the platform.
Collaboration and Alignment with Business Needs: Pega promotes collaboration and alignment with business needs by involving business teams in each phase of development. Users have reported that this approach encourages better communication between IT and business teams, resulting in solutions that meet specific requirements effectively.
I am using in my project Pega RPA for integration purposes to interact external systems easily. There are a lot of benefits to give solutions to business problems. Pega has a lot of features which will speed up solution for rapid development, especially case management and rules are playing key roles in Pega.
Pros
Case management
Rules
Integration
Cons
Debugging tools needs to be user friendly
Process view can be better when compared to other apps
Integration GUI needs to improve
Likelihood to Recommend
Telecom sector and banking sector. I had worked on these sectors and it is well suited. In these two sectors business complexity is high and changes need to done very quickly.
VU
Verified User
Team Lead in Information Technology (Computer Software company, 10,001+ employees)
Pega RPA helps to automate the finance operations and reduce the time-consuming manual processes by customer care employees. It is very easy to monitor the RPA execution and take timely corrective action when required. It is also very good in displaying consolidated data reports to give clear insights to leadership and stakeholders.
Pros
It has an excellent process automation platform.
The reporting feature is very good.
It has connectors and translators to connect with other applications fairly easily
Cons
The setup process is bit complex and requires training.
Does not have good data scrapping abilities
Likelihood to Recommend
Pega [RPA] is good to address a specific business function requirement with not too many bots or automation processes. It takes time and effort to set it up. Though once done, it is very easy to configure and use. One should also run a POC to verify if this product meets the scalability requirements.
VU
Verified User
Program Manager in Information Technology (Internet company, 10,001+ employees)
We use the Pega Platform for its Robotic Process Automation functionality. We've been using it since early 2015 and have found great value in the robotic process automation platform. We have used both the fully automated robotic process automation "Bots" as well as the robotic "desktop" automation bots that work along side a human for completing their tasks. We use the RPA solutions primarily within our customer service department at this time.
Pros
Great flexibility in creating a UI for Robotic Desktop Automation solutions.
Web services are able to be used in conjunction with the RPA solutions.
Process Recording and automatic code generation is a very nice feature as well.
Cons
RPA marketing likes to say that traditional developers are not needed to "code" RPA solutions. This is not true for Pega RPA. A coding background is really needed to work on advanced automations.
The pricing / licensing model for RPA bots does not compete well with some competitors.
Likelihood to Recommend
Pega RPA is well suited for situations where you want to design a single UI that will allow agents to work in one place rather than having to manipulate data in many different environments, over and over again. For example, if you have SAP, Siebel and Salesforce, you can create a UI that allows your agent to work within that single UI vs. having to Alt Tab between all three applications.
VU
Verified User
Manager in Information Technology (Computer Software company, 5001-10,000 employees)
We use Pega across our department to address a workforce management automation issue that we had. Previously, my team was manually assigning field technicians to work requests that we received for our data centres. Pega is now helping us automate that assignment, and also choose the best resource for the job based on logic we have inputted.
Pros
Pega platform allows us to build a totally customizable UI
Pega allows us to build logic that replaces decisioning, removing a lot of manul touch
Pega has proven relatively simple to intergrate other tools with because of its open API
Cons
I wanted my technician appointments visualized in a calendar, chronologically, and in a way that they could drag and drop appointments in order to manage their time.
Pega's filtering capability on custom dashboards is very limited. When one of my agents does a custom search, and then opens a ticket from the results, when they go back to the results, all of the results have dissapeared and they have to search again. We should be able to click 'back' and have the results saved.
Likelihood to Recommend
I think Pega is an excellent platform for any transactional, repeatable task that is currently managed manually by agents needing to be automated.
VU
Verified User
Program Manager in Engineering (Internet company, 10,001+ employees)
In my organisation we are using Pega Platform in one department which is AES i.e Application Engineering Services. We have built an application on Pega for insurance domain basically used for handling premiums and claims for London Market.
Earlier it was all paper work and complex processes which Brokers had to undergo for processing premiums and claims but with Pega application coming into the picture all these are processes are simplified and automated.
Pros
The big advantage is we don't have to have to build the system from the scratch like any conventional programming.
Case Life Cycle Management - which allows any business user to capture and process the full scope of work in their operations, be it document handling, approvals, decision making, etc. These tasks can all be built into a process flow to automate as much as possible.
Design-once, deploy-anywhere user interface-saves a lot of effort.
Less coding, adopts changes and quick developments.
Cons
Should focus on improving the search engine on PDN training.
Very costly tool for small scale companies.
Pega’s Strategic Apps, CoBrowse and OpenSpan offerings appeal to mid-market customers, but Pega is not aggressively promoting Pega 7 and Pega Express as stand-alone iBPMS platforms to the mid-market
Likelihood to Recommend
A business friendly toolkit for defining applications. Unlike traditional BPM tools, there are much less complicated, technical syntax to handle in modelling processes and hardly any hard-coded programming. A well-trained business user can be trusted to create a business application from the PegaSystems BPM framework if desired.
My recent project is about Human Resource management applications, allocation of resources into projects, current status of resources, project current status, and how efficiently we used resource through out the financial quarter.
Pros
Exceptional handling/fools-proof code for faster results
Built-in reports
Faster building of code modules which can be built separately and joined together
SMA, tracer, clipboard tools which make the debugging process much easier
Easy building of User Interface
Advanced shapes like email and work object status auto updations
Cons
Multiple records of data retrieval from the DB causes slowness
AES built in reports or customization of those reports are limited
Expensive
Limited out of the box functionalities
Special UI components addressing is difficult
Likelihood to Recommend
Less time, robust code situations, good performance.
Pega PRPC is used within our organization as well as fortune 500 clients in the following ways:
1) Supports in an elaboration of business problems using DCO to ensure optimal solution architecture and application design 2) Develop custom systems integration solution components as dictated by business requirements 3) Manage service level agreements 4) Perform timeline validation, resolve workflow errors & efficiently generate alerts.
It's used by multiple departments like customer service center as well as operation groups.
Business Problems solved by Pega PRPC platform: 1) Link business requirements to the technology product 2) Resolve business challenges to get updates on the workflows 3) It helps on business judgment to plan and accomplish goals 4) Business Process Management, Customer relationship management, Decision management and case management solutions 5) Generate the specification document, Key Performance Indicators & Support Customer solution hub
Pros
It's a powerful BPM platform with rule engines capabilities. Simple & complex business rules can be created using Pega PRPC and can be deployed in the production for the real-time testing very easily.
In PRPC, Users from IT and business to collaborate around the visual using use cases, workflows and service level agreement. Pegasystems’ primary strength is its unified architecture based on a powerful business rule management system (BRMS) and predictive analytics decision management engine. The platform combines process flow definitions, rule processing, data handling, cross-platform UIs, a complete mobile application development platform, BAM, content management, case management, application integration and other functions in one model-based development and runtime architecture that supports structured and unstructured process styles.
It's easy to automate people-centric and data-centric processes using PRPC platform. It also helps business users and IT team to develop application easily, integrate multiple data points and deliver value.
Cons
Pega’s Strategic Apps, Cobrowse and OpenSpan offerings appeal to midmarket customers, but Pega is not aggressively promoting Pega 7 and Pega Express as stand-alone iBPMS platforms to the midmarket.
Pega doesn't support powerful data or process modeling capabilities as compared to the other tools.
Pega doesn't support full extraction, transformation and loading capabilities as offered by other industry-leading tools. Pega support doesn't solve tickets correctly on-time.
Likelihood to Recommend
Pega Platform is well suited for :
1) Operational decision management, predictive analytics, and IoT integration. 2) Its “data pages” capability is a highly flexible data structure that acts as a context broker to enrich process instance data with contextually relevant information from outside the iBPMS. 3) Pegasystems acquired OpenSpan, a desktop interaction discovery and robotic process automation tool, to provide a noninvasive, rapid time to solution for midmarket buyers
VU
Verified User
Program Manager in Professional Services (Computer Software company, 10,001+ employees)
We use the Pega Unified CRM for Marketing, Sales Automation, and Customer Service. This addresses the issue we had in how we tracked our sales process and also how we support our customers after the sale is completed. The ability of the Unified CRM Platform to go from Marketing to Lead to Opportunity to Support is essential to our business.
Pros
Managing business processes is key in our business, and Pega allows us to customize our solution to our specific needs.
Catching errors early using Pega's robust capabilities in the area of validation.
The ability to change as necessary to meet changing needs.
Cons
The pricing model for Pega is confusing.
Likelihood to Recommend
Pega is well suited for nearly any application, but from a cost, perspective is limited to high return on investment areas. I would suggest that a company evaluate its automation needs vs frequency to ensure that they will get the expected ROI from the solution. I think that the best place in an organization to start is often in a solution that can benefit from strict business rules and process.
VU
Verified User
Account Manager in Corporate (Computer Software company, 51-200 employees)
In my organisation, we use Pega for payroll processing.
Pros
Pega is the Best BPM tool when working with large projects whose user radius is across the globe. It is flexible, scalable.
It allows a fast delivery of new requirements, easy to deliver in Agile model
Best data processing capabilities
Less customization
Easy to transform business requirements into Workflows and rules
Cons
No support for minor customizations from Pega team .Ex: I need a calendar icon which can display holidays. They could not support me with this.
Documentation about new enhancements in pdn is not complete.
Reports are not enhanced for a long time. We need more scalable features in Reports.
Latency issue
Likelihood to Recommend
Pega Platform is the best BPM tool with more modularity, scalability and best case management features. Very much suitable for Banking, health insurance, and Finance projects. The platform is used by analysts, developers and a number of other roles within a single Pega implementation project. The Pega product enhancements launched every year reduces a lot of customization. Pega is not suitable for Reporting type projects because reporting is not enhanced.
We use Pega Platform to develop BPM solutions for large enterprises including Insurance/Banking and Finance.
Pros
Process modeling which enables the holistic view of processes
Less coding
Diagnostic capabilities which makes troubleshooting very convenient
Cons
A bit difficult to develop modern UI components
Likelihood to Recommend
Good for rapid development of BPM solutions. Pega's solution frameworks for various sectors of business provides a solid ground for initializing development.
VU
Verified User
Partner in Information Technology (Computer Software company, 51-200 employees)
