Payoneer

In my experience, somebody got unauthorized access to my account. I believe my worst mistake was to report that it was hacked. I believe it didn't help me and it made my situation worse. Payoneers support (many different persons contacted me) worked diligently and went through a lot of trouble to put up roadblocks for me in my opinion. In my experience, a Payoneer supporter went as far as to research the validation of Israeli ID cards. In my opinion, their research isn't up to date. The Israeli government extended the validation period In my experience, Payoneer got the address to the Israeli government site, the page about renew your id 2022 with proof. In my experience, this is what has happened and what I've done so far: Somebody got unauthorized access to my account and instantly moved $480 to his own Payoneer account with the email address: (removed but sent several times to Payoneer) without my permission. I received Payoneer's email about the illegal transaction with a link to use immediately if I hadn't authorized it. I clicked the link which led me to Payoneer's maze page with several types of support. It took me around 10 minutes to find the right place.. and I could only find a number in US. I don't live in the US. I can only use my phone in Israel. So I spent another 10 minutes figuring out how to charge Skype so I could call long-distance to the US from Israel. The supporter I talked to would create a ticket. * Got email from a Payoneer supporter. Got told to use another email address and reply to the questions I would receive. They needed a copy of a valid government-issued ID. No reply from Payoneer. I wrote and asked for an update and wrote on LinkedIn, too. Then I was asked one week later to provide a government-issued ID which I'd already done. I had to send another government-issued ID, I was told. I replied that I didn't have any other. I don't have a car and I don't travel. Thus my driver's license is old and in my maiden name. Still valid, though. And I don't have a passport since I have no need for it. In my experience, after several emails from Payoneer asking me for another Government issued ID, which I've already said several times I didn't have, came the email from yet another supporter, around 2:30 am my time. In my opinion, this latest email showed proof of no compassion but lots of energy putting into making things hard for me. In my experience, the supporter claimed falsely that my ID was no longer valid, which is not true. Result: I don't have access to my account. I have lost $480 and also around 4 EUR and around $2.50 USD. Plus a pending payment hasn't been accepted since November 15, and I'm expecting more money coming from Amazon in five days or less. In my opinion do yourself a favor and take out your money from Payoneer.

• Being able to receive money from KDP Amazon
• Letting me use a debit card on Amazon

• Right now a loss of more than $500 (the $480 stolen, the money on my cards, the pending payment they don't accept)

Warning Warning Warning - DO NOT USE IT - Aweful ServiceTake too much time to approve payments. Proccessing time should be minimal.Edit: After the payment is approved they took 29.5USD in the of annual fee. I dint know about this. I only got $30 for a work I did for a client and they took it all. Ridiculous terms. I dont use it often and I am never going to use it anymore. Please be aware, PayPal is much more better than this.

• Nothing I am just not happy with the service

Braintree, a PayPal service

Awful service. Don't recommend to anybody. We are planning move out to another bank from next month. We made a remittance on 24 of August. Bank requested documents from us to review a transaction on 29th of August. We provided all documents on 30th of August. Now is 14th of September, transaction is still under review. In August support answered that review migh take a week, then 2 weeks. Now support answers, that review process might take up to a month!!! Transaction sum is $8000, Payoneer took $160 for transaction. Our contraсtor put on hold providing services a week ago and now we could loose our client, who can't wait more. Payoneer support said that they can't even charge back sum to us, so they just froze it on their balance. In case if transaction will get to back to our balance - they don't get back the fee to the client as well. It's fantastic! Customer ID: 51882254 Transaction ID: 574760447

• Payment transactions

• They put on hold our transaction for review for 2 weeks.

Wise

Exact Payments, ChatSupport

We used Payoneer for almost 10 years to pay our contractors in digital marketing field in different countries. This April they asked us to re-verify our account by submitting fresh documents. It was done almost immediately, but then the verification process was stuck in limbo. I contacted support multiple times about the timelines, but every time they "sincerely apologized", but were not able to tell anything specific. All this time we were not able to send payments to our contractors (one of them is located in Georgia, and one in Ukraine), and had to use alternative systems. This week I got a notification that our account is terminated and they declined to disclose the reason. 5 figures amount is stuck in our account. I believe this company doesn't respect loyal customers, their support team is not professional and I strongly urge you to never deal with Payoneer.

• Payment gateway
• Payment request management

• In my experience they blocked our account with 5 figures on a balance
• We were not able to pay our contractors on time, and were forced to use alternative systems with higher fees (10%)

PayPal Payments Pro and Stripe

PayPal Payments Pro, Stripe

They blocked my account with a 5-digit amount of money. Then, couldn't agree on what they needed from me to unlock it, and were giving me fake deadlines for unblocking and always failing them. Then admitted that "multiple departments are involved", that's why it takes them so long.

They seem to be intentionally holding my money, without an apparent reason. I spoke to about 15 support managers, they all give me incoherent information and fake deadlines. It seems like they just want to win time.

The timeline:

1. 4 months ago, they asked to verify a bank account that I don't use it anymore. I contacted support 5-6 times, they promised to remove it but I kept receiving verification requests. I sent them the proof and they didn't accept it, without an explanation - it seems due to minor differences in the address spelling - instead of "str.", my address starts directly with the street name.

2. I ordered their virtual card. They asked: provide a screenshot of your Amazon account. I answered: I don't work with Amazon anymore, now I work with my client M****** AG, and I am a contractor. They told me "then provide a screenshot of your account with M****** AG". Another support manager answered the same. They seem not to be able to grasp it that when you are a freelancer, you don't have an Amazon-type account with your clients. You just have a contract, and they pay you directly.

3. Now, they blocked my account completely, with a 5-digit sum on it. One manager requested a proof of two specific transactions, and 5 other points, and offered to upload it for me. When I reached again second time to provide the proof, the support manager told me just one transaction would be enough, but I need to upload it over the website. On the website, I there was just a place to upload proof for one transaction, and no place to provide the other requested points (e.g. the explanation of my relationships with counterparties, which was requested).

4. Yesterday on the call (8th or 9th call), they told me that the issue is resolved, and that the account is going to be unlocked in 6-8 hours yesterday. After 15 hours, it's still blocked and another manager says: "we can't tell you the date when it's unlocked. we will do it as soon as possible".

Seems like they have a total internal chaos and are blocking large accounts randomly, to prevent losing too much money. Remember the Wirecard story?

Also I wrote exactly the same things on Trustpilot, and ... the review is hidden from other people, only I see it. Are they paying to hide reviews?

Customer ID 29958331

• Ability to receive payments
• Ability to pay
• Reporting

• We have almost lost our business due to locking the account, as we can't serve our clients well now