Pagerduty for engineering teams on-call management
January 10, 2024
Pagerduty for engineering teams on-call management
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with PagerDuty
I am part of the engineering team which owns the 24/7 on-call suport for all our services in the production and we use the pagerduty to effectively manage our on-call support and define the escalation policies.
Using pagerduty its easy to notify on-call person via message and call and we liked the feature where we can define after how much duration notification should be delivered to what medium and to whom. Also its easy to override the on-call schedule for a specified duration and manage the overall team on-call schedule.
Also pagerduty integrates very well with the other software we use like mail, Slack and their Android app works seamlessly for me.
Using pagerduty its easy to notify on-call person via message and call and we liked the feature where we can define after how much duration notification should be delivered to what medium and to whom. Also its easy to override the on-call schedule for a specified duration and manage the overall team on-call schedule.
Also pagerduty integrates very well with the other software we use like mail, Slack and their Android app works seamlessly for me.
Pros
- on-call schedule management with different levels
- notification delivery on app, message and call
- Integration with Slack and mails
Cons
- their call on phone can be improved as sometime it comes from different numbers which can be misinterpreted for spams
- type of notifications aka normal message, Slack message, mail and call on mobile
- escalation matrix
- 20-40% positive impact
most of the team members were familiar with pagerduty and since its battletested and widely adopted and pricing was also competitive hence we have chosen pagerduty
Do you think PagerDuty delivers good value for the price?
Yes
Are you happy with PagerDuty's feature set?
Yes
Did PagerDuty live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of PagerDuty go as expected?
Yes
Would you buy PagerDuty again?
Yes
Comments
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