Q: What are OTRS's top competitors?

ServiceNow Now Platform , Zendesk Suite , and Freshdesk are common alternatives for OTRS.

Question 1

What is OTRS?

Accepted Answer

OTRS offers companies industry-independent solutions for structured communication in customer service, IT service management and security management. In addition to the core product OTRS, the security solutions STORM and CONTROL ensure efficient cybersecurity incident management and transparent documentation in accordance with standards such as ISO 27001.

Question 2

What are OTRS's top competitors?

Accepted Answer

ServiceNow Now Platform, Zendesk Suite, and Freshdesk are common alternatives for OTRS.

Question 3

Who uses OTRS?

Accepted Answer

The most common users of OTRS are from Enterprises (1,001+ employees).

OTRS Competitors and Alternatives

Most Commonly Comparedto OTRS

Zendesk Suite

Freshdesk

Salesforce Service Cloud

ConnectWise PSA

Spiceworks Cloud Help Desk

Oracle Service

LiveAgent

Zoho Desk

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