#1 most frequent
United States of America
58.0%47 installations of 81
What is OpenText Operations Bridge?
OpenText Operations Bridge, formerly from Micro Focus and formerly Operations Manager i or OMi, is enterprise event and performance management software with automated discovery, monitoring, and remediation, supporting full-stack AIOps across multicloud and on- premises environments.
Categories & Use Cases
Who Buys & Uses OpenText Operations Bridge
#2 most frequent
India
8.6%7 installations of 81
#3 most frequent
France
6.2%5 installations of 81
Extensive tool providing Standardize usability.
Use Cases and Deployment Scope
At all times, support personnel are trained to provide good customer service and will respond to any concerns that may arise at any time or place in an efficient and timely manner. As far as convenient and easy-to-use tools are concerned, there is nothing more convenient than integrating analytics, reporting, monitoring, systematics, and tangible into one tool that makes life much easier and more convenient.
Pros
- The software includes several user-friendly features, such as a customized dashboard, drag-and-drop event management, and an integrated knowledge base.
- If you are considering purchasing a product, keep Micro Focus Operations Bridge in mind before making a purchasing decision.
- In addition, the purpose of the product is comprehensive, which means it will benefit your business in many ways.
Cons
- The ease of use is one of the most significant advantages of having a single platform that provides analytics, reporting, monitoring, systematic analysis, and actual results.
- The simplicity with which anything may be deployed in this system—you must upload your test automated data—is another distinguishing feature.
- . The product as a whole is excellent, and we are happy with it.
Most Important Features
- Incident Management and Problem Management Process
- Managing Customer Inventory
- Application Management
Return on Investment
- The worst aspect of the service is the quality of support, and the product's integrations are terrible and necessitate a lot of modification.
- Very little room for integration with numerous third-party programs. As it is a sophisticated interface, new organization employees need specific training.
- Apart from all the other aspects, we have been able to achieve considerate time and application management efficiency.
Alternatives Considered
ServiceNow Customer Service Management
Other Software Used
ServiceNow Customer Service Management, Atlassian Jira Align, SAP Customer Data Solutions
Unified monitoring solution with Event Management and AIOps
Use Cases and Deployment Scope
Micro Focus Operations Bridge Manager is a Unified monitoring solution along
with Event Management tool Used in our couple of customers we support.
This address our proactive monitoring and event management uses cases
Pros
- Good Coverage of datacenter technologies monitoring
- Got decent plug in options to integrate with other monitoring tools for event Management
Cons
- Overall dashboards can be better
- Agent onboarding can be more automated than manual
Most Important Features
- Wintel Technologies, Unix/Linux monitoring
- Event Management and AIOps
- URL Availability monitoring using Sitescope
Return on Investment
- Monitoring, OOB plugins, Event Management and AIOps are good
- Dashboard and agent onboarding could be improved as one of our customer was not happy with the same
Alternatives Considered
Microsoft System Center Operations Manager (SCOM)
Other Software Used
Zenoss, ScienceLogic SL1, Microsoft System Center Operations Manager (SCOM)