#1 most frequent
United States of America
100.0%4 installations of 4
What is Ooma Office?
For businesses of all sizes, Ooma provides advanced voice and collaboration features which they describe as flexible and scalable.
Categories & Use Cases
Media
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Screenshot of Ooma Business Phone Mobile App
Top Performing Features
Audio conferencing
Audio conferencing credentials for all on the system.
Category average: 8.5
Call park
Ability to hold calls in virtual location and subsequently access from any phone in system
Category average: 8.1
Call screening
Ability to block numbers or send calls directly to voicemail
Category average: 8.3
Areas for Improvement
Call recording
Automatic recording of inbound and outbound calls
Category average: 8.4
Mobile app for iOS
App for iPhone and iPad
Category average: 7.8
Mobile app for Android
Android app
Category average: 7.8
Who Buys & Uses Ooma Office
Pros
- Significant cost savings compared to traditional phone systems (71% of reviewers)
- Enhanced accessibility through the mobile app, enabling remote work
- Improved availability, potentially capturing missed business opportunities
Cons
- Customer service difficulties reported by some users (29% of reviewers)
- Call quality issues, including dropped calls and missing caller ID information (29% of reviewers)
Ooma Office Provides A Flexible Reliable Business Phone Solution.
Use Cases and Deployment Scope
Ooma Office is our primary office phone. While we have old-school office phones, we primarily use them on our mobile devices with the Ooma Office app, allowing us to "be in the office" from anywhere. The virtual assistant is suitable for routing calls and handling frequently asked questions, and although we have used it in the past, we currently ring through. It's a full-featured solution for a very reasonable price.
Pros
- Saving money: Ooma Office saves a bundle compared to what we were paying for Verizon business phone services.
- The mobile app is the most helpful part of Ooma Office for us. We can be "in the office" anywhere, even if we're telephonically.
- The automated assistant can be invaluable in routing calls and handling frequently asked questions.
Cons
- Transcribed voicemail would be very helpful in the basic tier of service.
- Better caller ID reporting. Often, the caller ID is missing from incoming calls in the Ooma system.
- Better SPAM call filtering at the basic tier of service.
Return on Investment
- Ooma has saved a *bundle* compared to what we were paying Verizon for less capable service.
- The mobile app has been our biggest win so far. Helping us capture business we might have otherwise missed.
- The call assistant has helped us save time by handling frequent questions for info.
Usability
Alternatives Considered
RingCentral Contact Center
Other Software Used
Microsoft 365 Business Premium, Nuance Dragon Speech Recognition, Mozilla Firefox
Ease of Setup and Use
Use Cases and Deployment Scope
Ooma office provides the phones and VOIP for our company phone needs. We have both physical phones and services through their mobile app where our office can both send and receive calls and messages. The service is internet based and does not require any hard line installations. We are a construction company of about 75 employees.
Pros
- Mobile phone app
- VOIP phone setup and connection
- Easy to setup and get started
- Customized office phone solutions
Cons
- The service is not as good as expected even with a high speed internet connection
- Calls are dropped
- customer service and changes on the account can be difficult to make
Return on Investment
- For the price, the investment is minimal when setting up an office phone solution,
- we have used this and their mobile features instead of purchasing company phones for our staff.
- Reduced cost instead of having a mobile phone plan
Usability
Ooma Office has been great
Use Cases and Deployment Scope
I have 2 phone lines for my business, with 2 desk phones. I also have the soft phone on my computers both at work and at home. Ooma Office also has an app that I loaded onto my cell phone. I have phone access everywhere that I am at all times. Ooma Office also has a texting platform, so I have business texts everywhere at all times. I often need to fax documents or receive faxes and Ooma Office comes with fax service. I also have a toll free number for customers that have not gone the Cell phone or VOIP route, that way they do not have to pay to call me. Call recording is a handy feature and I have used it many times to back up information given in a phone call.
Pros
- Text messaging
- call quality
- call recording
- soft phone and mobile app
Cons
- the soft phone app does not always keep up to date throughout the day, so I need to logout and back in to fix it
- I have difficulty with the Ooma Office online navigation, because it does so much
Return on Investment
- I have saved money off other VOIP services
- I have saved money by not needing separate text service through work
- I have saved customers by having availabity beyond the normal business hours.
- During Covid, I was able to move my phone to my house and provide same level of service out of my house.
Usability
Alternatives Considered
Vonage Business Communications and RingCentral Contact Center
Other Software Used
Salesforce CMS, BombBomb
Best VOIP service at a reasonable price
Use Cases and Deployment Scope
We use it for our phone service and the cost is amazing affordable. It is a VOIP just plug the phone into the modem for internet and it is all set to use. It was simple when moving from an office to work from home I just had to plug in the phone into my internet modem and it was all set to use. Best service and product to use.
Pros
- VOIP
- Cost
- Customer service
Cons
- It works just fine for us
Return on Investment
- Saves money on phone
Usability
Simple, Professional and Saves Money
Use Cases and Deployment Scope
We use Ooma Office to received calls for ticket purchases and event sales inquiries.
We have a detailed outgoing message with options to connect to our team members or hear details like directions or class info.
We also use it to distribute calls to team member's cell phones.
We have a detailed outgoing message with options to connect to our team members or hear details like directions or class info.
We also use it to distribute calls to team member's cell phones.
Pros
- transfers calls easily
- excellent automated attendant
- we can use our own recordings for outbound messages
Cons
- should prevent spam calls at entry level
- needed better security on calling in to change plans or for support
Return on Investment
- Saved at least $100 per month for last 13 years. At least.
- Makes us sound professional - we have good recordings with our own voices recorded in Apple Logic Pro X
- Easy for customers to use - they don't get frustrated.
Usability
Other Software Used
Squarespace, Corsizio, Suggestion Ox, Flodesk
