This product assessment of Ooma Office is based on a synthesis of 7 recent reviews, evaluating overall satisfaction, areas for improvement, and return on investment. Ooma Office is primarily used by organizations as a business phone service, offering VOIP capabilities and a mobile app for remote accessibility. A significant benefit highlighted by reviewers is cost savings, with 71% reporting that Ooma Office provided significant cost reductions compared to previous solutions. The mobile app is frequently used, extending phone service beyond traditional office settings and improving availability. However, some reviewers (29%) reported issues with customer service and call quality, including dropped calls and missing caller ID information. While the majority of reviewers experienced cost savings and enhanced accessibility, potential buyers should carefully weigh these benefits against the reported customer service and call quality concerns.

Pros

Significant cost savings compared to traditional phone systems (71% of reviewers)
Enhanced accessibility through the mobile app, enabling remote work
Improved availability, potentially capturing missed business opportunities

Cons

Customer service difficulties reported by some users (29% of reviewers)
Call quality issues, including dropped calls and missing caller ID information (29% of reviewers)

What positive or negative impact (i.e. Return on Investment or ROI) has Ooma Office had on your overall business objectives?

From 7 reviews | Last Published April 23, 2026

Summary

This report synthesizes 7 recent reviews to assess the return on investment (ROI) of Ooma Office. A primary benefit cited by reviewers is cost savings. Specifically, 5 of 7 reviewers (71%) mentioned that Ooma Office provided significant cost savings compared to previous phone services or traditional phone systems. Two reviewers (29%) highlighted improvements in availability, particularly through the mobile app, leading to potential gains in capturing missed business and extending customer service beyond normal business hours. The reviews suggest that Ooma Office's ROI is primarily driven by reduced costs and enhanced accessibility.

Ooma Office Reviews

75 Reviews

Ooma Office Provides A Flexible Reliable Business Phone Solution.

Rating: 10 out of 10

Incentivized

April 30, 2025

Use Cases and Deployment Scope

Ooma Office is our primary office phone. While we have old-school office phones, we primarily use them on our mobile devices with the Ooma Office app, allowing us to "be in the office" from anywhere. The virtual assistant is suitable for routing calls and handling frequently asked questions, and although we have used it in the past, we currently ring through. It's a full-featured solution for a very reasonable price.

Pros

Saving money: Ooma Office saves a bundle compared to what we were paying for Verizon business phone services.
The mobile app is the most helpful part of Ooma Office for us. We can be "in the office" anywhere, even if we're telephonically.
The automated assistant can be invaluable in routing calls and handling frequently asked questions.

Cons

Transcribed voicemail would be very helpful in the basic tier of service.
Better caller ID reporting. Often, the caller ID is missing from incoming calls in the Ooma system.
Better SPAM call filtering at the basic tier of service.

Likelihood to Recommend

Small business/office locations with a few phones and using traditional phone service providers like Verizon or cable companies.

Stephanie Sullivan

President in Corporate at AVIA Consulting Inc. (1-10 employees)

Vetted Review

10 years of experience

Ease of Setup and Use

Rating: 7 out of 10

Incentivized

April 30, 2025

Use Cases and Deployment Scope

Ooma office provides the phones and VOIP for our company phone needs. We have both physical phones and services through their mobile app where our office can both send and receive calls and messages. The service is internet based and does not require any hard line installations. We are a construction company of about 75 employees.

Pros

Mobile phone app
VOIP phone setup and connection
Easy to setup and get started
Customized office phone solutions

Cons

The service is not as good as expected even with a high speed internet connection
Calls are dropped
customer service and changes on the account can be difficult to make

Likelihood to Recommend

It is easy to use and overall very good for the price. In an office setting of less than 50 people I would say is where it is most useful. There seems to be issues with some of the connections if you try to call externally to other phones as calls will drop occasionally.

Katherine Klaus

Business Administrator in Professional Services at ClearPath Utility Solutions, LLC (11-50 employees)

Vetted Review

2 years of experience

Ooma Office has been great

Rating: 10 out of 10

Incentivized

April 29, 2025

Use Cases and Deployment Scope

I have 2 phone lines for my business, with 2 desk phones. I also have the soft phone on my computers both at work and at home. Ooma Office also has an app that I loaded onto my cell phone. I have phone access everywhere that I am at all times. Ooma Office also has a texting platform, so I have business texts everywhere at all times. I often need to fax documents or receive faxes and Ooma Office comes with fax service. I also have a toll free number for customers that have not gone the Cell phone or VOIP route, that way they do not have to pay to call me. Call recording is a handy feature and I have used it many times to back up information given in a phone call.

Pros

Text messaging
call quality
call recording
soft phone and mobile app

Cons

the soft phone app does not always keep up to date throughout the day, so I need to logout and back in to fix it
I have difficulty with the Ooma Office online navigation, because it does so much

Likelihood to Recommend

I have and will refer Ooma Office to other business owners. I found Ooma Office to be better than the other providers I have used.

Thomas Blake

Owner in Sales at Blake Agency (1-10 employees)

Vetted Review

6 years of experience

Good value and features but unreliable service lately

Rating: 4 out of 10

April 25, 2025

Use Cases and Deployment Scope

We use Ooma Office for our business phone services. This includes call transfers, schedules, text messaging, call recording, conferencing, and call reporting.

Pros

Call recording
Easy setup

Cons

Customer support
Notifiying users of network problems

Likelihood to Recommend

We have used Ooma Office for over 5 years, and up until the last few months, it has been a great experience. However, in the last few months, there have been multiple service interruptions (at least once or twice per month). Their customer support during these times is almost impossible to reach and there is no good explanation of the problems.

Verified User

Manager in Corporate (1-10 employees)

Vetted Review

6 years of experience

Best VOIP service at a reasonable price

Rating: 8 out of 10

Incentivized

February 18, 2025

Use Cases and Deployment Scope

We use it for our phone service and the cost is amazing affordable. It is a VOIP just plug the phone into the modem for internet and it is all set to use. It was simple when moving from an office to work from home I just had to plug in the phone into my internet modem and it was all set to use. Best service and product to use.

Pros

VOIP
Cost
Customer service

Cons

It works just fine for us

Likelihood to Recommend

For a small business needing a business number great to sign up with Ooma Office for a VOIP and no wiring involved

Judy Keesecker

Bookkeeper in Finance and Accounting at Beamr (1-10 employees)

Vetted Review

7 years of experience

View profile

Simple, Professional and Saves Money

Rating: 9 out of 10

Incentivized

February 11, 2025

Use Cases and Deployment Scope

We use Ooma Office to received calls for ticket purchases and event sales inquiries.
We have a detailed outgoing message with options to connect to our team members or hear details like directions or class info.

We also use it to distribute calls to team member's cell phones.

Pros

transfers calls easily
excellent automated attendant
we can use our own recordings for outbound messages

Cons

should prevent spam calls at entry level
needed better security on calling in to change plans or for support

Likelihood to Recommend

Small, nimble, distributed companies where folks aren't in the office.

Patrick Short

Education Director in Sales at CSz Portland (11-50 employees)

Vetted Review

13 years of experience

View profile

Happy with OOMA

Rating: 10 out of 10

Incentivized

February 11, 2025

Use Cases and Deployment Scope

I have found Ooma relatively easy to program. When I have had difficulty, the customer support has always been great. I learned that it has recently started integrating with the legal software of Clio, so I am looking forward to the integration.

Pros

customer support
promptness
courtesy

Cons

no major issues

Likelihood to Recommend

We often need to change Ooma due to changing staff and it is flexible phone system. When we change employees we have to reprogram the phone system and it is very doable to reprogram the phone system. Usually I can do it myself and if I need help support is there.

Verified User

Professional in Legal (1-10 employees)

Vetted Review

4 years of experience

Ooma Office Saved Us Thousands

Rating: 10 out of 10

Incentivized

August 26, 2022

Use Cases and Deployment Scope

We utilize Ooma Office as our sole business phone system within our company. We utilize the virtual assistant as well as between 10-30 individual users. One large problem we faced with our previous phone system was its shear cost. Ooma Office has now saved us thousands over the years compared to our old solution, while providing more features than our old solution provided.

Pros

Adapt to any business style. (Office, Mobile, Remote, etc)
Reduces costs while providing a feature rich product.
Provides exceptional customer service.

Cons

Implementation with more 3rd party IP phones
Automated scheduling of call forwarding within a user. (e.g. "always forward on weekends")

Likelihood to Recommend

Ooma Office is a viable solution for any company looking to replace an aging/costly business phone system. Our company was able to reduce our costs while providing a better platform for our employees to communicate.

Verified User

Executive in Information Technology (11-50 employees)

Vetted Review

6 years of experience

Ooma Office - Great VoIP Solution

Rating: 8 out of 10

Incentivized

July 8, 2022

Use Cases and Deployment Scope

Office phone system. Cost-effective and feature-rich. So easy to set up and configure. Allows our clients to reach us quickly and leave a message just a quick. So glad that we moved from the big carrier to Ooma!

Pros

Set-up is easy and quick
Lots of great features
Cost effective

Cons

Group - team fax capability
Improved headset connectivity
Multiple office speed dial lists

Likelihood to Recommend

Ooma works best in a small office environment, with the owner/administrator being hands-on. Might be more challenging for a larger enterprise.

Steve Parker

Chief Risk Advisor in Professional Services at Parker Insurance Agency - Farmers Insurance (1-10 employees)

Vetted Review

1 year of experience

View profile

Ooma is great for my small business

Rating: 8 out of 10

Incentivized

March 14, 2022

Use Cases and Deployment Scope

Ooma Office is used to help our hybrid office. It makes it easy to live transfer to those working at home. There is also a voicemail to email feature that makes checking messages on the road very easy. Virtual reception helps direct phone traffic to the correct employee. Ooma Office helped keep my agency in business through the covid pandemic.

Pros

Live transfer.
Voicemail to email.
Virtual reception.

Cons

Customer service sometimes has issue.
Easier explanation of services.

Likelihood to Recommend

Ooma Office is great for someone on the go. I have the app on my phone to use when out in the field. I also am able to check my voicemails through email. I need to review the features. I have a need for some things that I'm sure they offer.

Dan McRitchie

President in Sales at PLEASANT VALLEY AGENCY, INC (1-10 employees)

Vetted Review

1 year of experience

Verified on LinkedIn

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