TrustRadius Insights for Onfleet are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Business Problems Solved
Onfleet is a versatile delivery management software that offers a wide range of features to businesses, helping them streamline their operations and improve customer satisfaction. Users have found that Onfleet's powerful routing and optimization capabilities have made a significant positive impact on their day-to-day operations. With the ability to easily assign deliveries to drivers and optimize routes, businesses with multiple vehicles and high order volumes can efficiently distribute orders among drivers, saving valuable time and resources.
Onfleet's route analytics and driver statistics provide businesses with valuable insights into their operations, allowing them to predict and address potential delivery delays, ensuring timely deliveries. This level of visibility also helps managers keep track of drivers and solve various problems related to driver management. Additionally, the software simplifies the process of setting up deliveries, providing live tracking to alleviate issues with locating deliveries.
The integration of Onfleet with other platforms has been particularly beneficial for users. Its seamless integration with platforms such as Meadow and Paytender enhances its functionality and allows businesses to track both drivers and products for enhanced safety and security. Furthermore, Onfleet's automatic billing feature saves time by eliminating the need for manual determination of delivered orders that require billing.
Customers appreciate the real-time tracking feature provided by Onfleet, which allows them to know their driver's location at all times. This not only helps businesses keep customers updated on delivery times but also improves communication between businesses and customers. The ability to provide real-time updates and estimated arrival times has increased customer satisfaction and trust in the delivery service.
Onfleet is also highly regarded for its ease of use and user-friendly interface. Staff members have found the extensive feature set and intuitive UI highly beneficial in managing deliveries efficiently. The software's support team ensures that businesses receive prompt assistance whenever needed.
Overall, Onfleet solves various challenges faced by businesses involved in last-mile delivery operations. From optimizing routes and tracking drivers to providing real-time updates to customers, Onfleet contributes to improved efficiency, cost savings, and excellent customer experiences.
Onfleet gives you the ability to track your drivers progress as they do pick up and deliveries with GPS, the reason we picked this is that we are a SAAS company this integrated well with another tracking tool that we used. One tool focuses on following the driver, the other tool focuses on following the product, we use two different vendors exclusively because it's military contracts to preserve the safety of the product and the driver in case anything goes missing.
Pros
tracks drivers effectively
provides GPS live tracking
creates reports of where drivers are being utilized
Cons
we thought it was a bit expensive
we had to develop special tools for integration
Likelihood to Recommend
Where this really saved us is that we have a piece of software that is cutting edge when it comes to building and supply. This tracker was point point to the second accurate as to where our driver was when the the gps on our software said it was missing, this made the decision to keep this product in perpetuity.
We currently use Onfleet to manage our last mile deliveries across a network of couriers. Onfleet allows us and our customers to track deliveries in real-time. This has increased the productivity and accountability of our delivery team as well as improve customer service. We are the only company in our segment that offers such up-to-the-minute tracking in South Africa.
Pros
Real Time Tracking
Resource Management and Delivery Scheduling
Proof of Delivery management
Customer communication and tracking
Cons
Can get a little expensive with high volumes
Can be used as a standalone product but better with integration
Likelihood to Recommend
Onfleet is ideal for last mile deliveries from multiple hubs. It allows accurate tracking of delivery/collection tasks.