#1 most frequent
United States of America
73.1%79 installations of 108
What is Okendo?
Okendo is a customer marketing platform for Shopify brands, that helps brands build stronger customer relationships. Okendo gives brands insights into customer preferences and behaviors to drive customer advocacy, and deliver more personalized customer experiences. Okendo is also used to drive trust and conversions with customer ratings, reviews, visual UGC, Q&A and NPS.
Categories & Use Cases
Media
1 / 5
Who Buys & Uses Okendo
#2 most frequent
Australia
13.9%15 installations of 108
#3 most frequent
United Kingdom of Great Britain and Northern Ireland
5.6%6 installations of 108
First time Okendo user and LOVE it!
Use Cases and Deployment Scope
In the last year, we saw that our current review platform wasn't preforming. We were getting little to no reviews, even though we get hundreds to thousands of orders a month! We realized that shoppers use reviews to validate their purchase, through word of mouth & images. That being said, we decided to onboard Okendo for their review platform!
Pros
- Design
- User-friendly
- Integrates with Attentive
Cons
- Would love more customization that I could do on my own, without reaching out to the team
- Updated instructions on how to integrate with SMS via Attentive
Return on Investment
- Currently there isn't a way to track the ROI
Other Software Used
Yotpo, ShipStation, Attentive Mobile
