Okendo Reviews & Insights

Score10 out of 10

3 Reviews and Ratings

Community insights

TrustRadius Insights for Okendo are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Easy-to-Use Software: Users have found Okendo to be an easy-to-use software that significantly elevates their reviews game. Several reviewers have praised its user-friendly interface and intuitive navigation, making it accessible for users of all levels of technical expertise.

Interactive Emails with Product Images: The interactive emails sent by Okendo, which include product images, are highly praised by users. These emails have proven to be effective in increasing conversions. Many reviewers have expressed appreciation for the ability to showcase their products visually and engage customers through these personalized and visually appealing emails.

Customization Options: Users appreciate the customization options offered by Okendo, allowing them to tailor the software to their brand's look and feel as well as customer needs. Several reviewers have highlighted how this flexibility has enabled them to create a seamless integration between their brand identity and the review experience, resulting in a more cohesive customer journey.

Okendo Reviews

1 Review

First time Okendo user and LOVE it!

Rating: 10 out of 10

Incentivized

June 21, 2024

Use Cases and Deployment Scope

In the last year, we saw that our current review platform wasn't preforming. We were getting little to no reviews, even though we get hundreds to thousands of orders a month! We realized that shoppers use reviews to validate their purchase, through word of mouth & images. That being said, we decided to onboard Okendo for their review platform!

Pros

Design
User-friendly
Integrates with Attentive

Cons

Would love more customization that I could do on my own, without reaching out to the team
Updated instructions on how to integrate with SMS via Attentive

Likelihood to Recommend

We love Okendo since we've launched. We used to get one review on a blue moon but since we onboarded Okendo, we have gotten 26 reviews in 2 months! This goes to show that our customers are willing to review our clothes, and genuinely love it! We are so happy with the look of the platform, and its usability of it.

Verified User

Manager (11-50 employees)

Vetted Review

1 year of experience