TrustRadius Insights for NinjaOne are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Ease of Use: NinjaOne's intuitive interface, simple setup process, and seamless navigation have garnered praise from users for enhancing productivity and ease of operations. The platform's user-friendly design contributes to a positive user experience, allowing for quick adaptation and efficient utilization.
Remote Screen Sharing/Control Feature: Users value the remote screen sharing/control functionality in NinjaOne as it streamlines troubleshooting processes, facilitates immediate connections to client systems, and enables swift resolution of technical issues. This feature not only saves time but also enhances collaboration between users and support teams.
Prompt Support Services: The commendable responsiveness and effectiveness of NinjaOne's support team are consistently highlighted by users who appreciate the timely assistance, expert guidance in issue resolution, and personalized attention provided. The prompt support services contribute significantly to user satisfaction and smooth operational continuity.
We are using NinjaOne on our business as our day to day RMM tool across all our offices. We utilize its patch manager functions and remote management tools. We also started trialling their knowledgebase/documentation functions to improve on our internal documentation handling. Overall we are satisfied with the product.
Pros
patch managing
remote management
automation
Cons
tabbed remote viewer
Likelihood to Recommend
it is well suited overall.
VU
Verified User
Administrator in Information Technology (Logistics & Supply Chain company, 501-1000 employees)
We use NinjaOne as a ticketing solution for our HelpDesk as well as a remote access platform and remote monitoring. We also use the patching and backup functionality.
Pros
We are able to create custom scripts to run on a schedule.
We can easily sort helpdesk tickets to the appropriate resource.
We get alerted for service interruptions or storage issues on our monitored devices.
Cons
The patching functionality is not the best, it is unclear if patches went through sometimes.
Edit features on tickets!
Likelihood to Recommend
I think it is appropriate to use NinjaOne for Medium sized businesses. We feel like it can handle our environment of 300 machines. The ticketing system integrating with devices and monitoring is a plus for us since we don't need another third party integration to connect the two. NinjaOne patching could use improvement but they have built up a lot of other pieces of their infrastructure.
VU
Verified User
Administrator in Information Technology (Law Practice company, 201-500 employees)
NinjaOne has been one of our most esteemed and utilized tools since adopting it several years ago. We primarily leverage it for remote access, asset management, automations, and patching. However, with NinjaOne's dedication to improving the platform and taking customer feedback seriously, it has developed into the most impressive RMM that I have had the pleasure of using professionally. Recent adoptions of Vulnerability tracking, MDM, AI Patch Assistance and Compound Conditions have made what was already a good product excellent.
Pros
Consistency of Patch Delivery
Improvements to the platform
Automation
Device Monitoring and Alerting
Remote Access
Reporting
Cons
Technical Support
Lack of Organizational Features (Folders, OUs)
Reporting
Likelihood to Recommend
Whether you are an MSP who needs an all-in-one solution for device management, or you are in-house IT who needs a single pane of glass to manage your devices, NinjaOne fits the bill as a top tier solution.
The amount of flexibility in scaling to your organization's size is impressive as the platform can be as simple as just using it for remote access, all the way up to deploying comprehensive automation packages in the form of a compound condition that bases its actions on the results of other conditions or scripts.
VU
Verified User
Engineer in Information Technology (Information Technology & Services company, 11-50 employees)
NinjaOne serves as our platform for managing thousands of customer endpoints, providing invaluable support and sales capabilities to our teams. For sales purposes, we obtain all the necessary information to effectively notify clients when upgrades or replacements are required. By providing proactive support, we ensure that our clients remain operational and efficient.
Pros
Proactive management.
Endpoint assess management.
Back end support.
Cons
Better integration with RepairShopr would be nice.
Likelihood to Recommend
The platform offers exceptional value for its cost, providing a secure and stable environment. It has consistently delivered reliable service and undergone continuous improvement. As an essential tool for MSPs, it enables them to provide enterprise-level service and support. The platform proactively alerts clients to potential issues, addressing the most critical problems before they become apparent.
I have been using NinjaOne for about 3 years now and can't imagine not having it help support me in my IT Manager role. I am the only IT person in our company of over 500 employees and over 100 laptops and over 100 mobile devices. There was a little bit of a learning curve to get everything up and running the way I wanted but with their webinars and online videos it was not hard at all. I also love the fact that scripts and resources are available from other end users like myself. I had demonstrations from various other competitors but not one of them offered everything under the same roof. Being able to manage everything from Helpdesk Ticketing to device patching, servers, workstations, and MDM for all our Apple and Android devices is fantastic. We even added the Webroot antivirus package as well as the Splashtop remote software and NinjaOne backup. There literally is no other software you require to run the whole organization.
Pros
Device Management
Software Patching
Ticketing
Remote Support
Backup
Reporting
Cons
Nothing
Likelihood to Recommend
The process of patching, running startup scripts, installing software, or back end powershell are features I use daily. With being the only IT person I have to use the Ticketing system to ensure things don't get missed in emails and texts, and now with the ability to tie everything together with Microsoft 365, onboarding all our employees is automatic and they provide a single sign-on option which is awesome.
We were looking for a single product to support our IT team in patching operating systems and third-party applications, asset management, remote control, reporting, and vulnerability management. NinjaOne does it all. We use NinjaOne organization-wide for all end-user devices as well as servers. The agent is lightweight and uses very minimal resources.
Pros
Patching
Asset Management
Remote Control Support
Cons
Nothing in particular. NinjaOne is constantly adding new features and updates.
Likelihood to Recommend
NinjaOne is suitable for organizations of any size - small, medium or large. It's a single tool that IT teams can use to do so much. Single agent, single dashboard for patching, asset management, IT support etc. They also have features for IT ticketing and device backups.
VU
Verified User
Director in Information Technology (Financial Services company, 201-500 employees)
We used NinjaOne to manage some client end point devices. The client wanted to know what operating systems each machine had as well as other software and versions. They were looking at a centralized way to do software and security patch updates as their staff was not technical. They also were looking at a standardized way to deploy new software tools to select machines based on users.
Pros
Patch management was efficient
The endpoint tools are reliable to audit operating systems and current software assets
remote monitoring is a strong feature
Cons
better reporting features can always enhance a product like NinjaOne
Pricing transparency can be streamlined to determine better ROIs
we had some limitations with managing separate clients in the portal
Likelihood to Recommend
I think NinjaOne has strong enough features and functionality for small to medium sized businesses. If you have basic to intermediate technical skills, you should be able to follow deployment instructions. Writing scripts and automations will require stronger skills sets to achieve higher value. If you are an IT Professional looking to add professional services, NinjaOne can be the backend engine to help you.
Our main use case for NinjaOne is for patching all machines in the organization. It is also leveraged for remoting into machines for assistance or to fix servers as needed. NinjaOne has also proved useful when looking at deploying fixes via scripts on a mass scale across the tenant or changing certain settings for certain subgroups of machines / servers across the organization.
Pros
Ease of patching and scheduling said patches
Script deployment on a mass scale
Cons
Better out of the box inventory control mechanisms
Improve support response times and clearer answers
Deploy automations better, sometimes they are hit or miss when we use NinjaOne to image a machine
Likelihood to Recommend
Looking for a good patch management tool, NinjaOne is a very good and easy option in that regard. From the time of purchase to setting up our testing groups, the process was very easy. As a tool used for imaging machines out of the box, NinjaOne is not the best suited for that scenario. It is doable, but I think it is much easier with other products.
VU
Verified User
Employee in Information Technology (Government Administration company, 201-500 employees)
It does Automatic Patching on machines with latest updates It monitors the VMs for different set of metrics. Alerting is also working fine as it alerts on the policies setup-ed. Supports multi-cloud vendors as well Data Centres. UI is much user friendly and easy to navigate to required functionality. Documentation is good which helps to setup the environment.
Pros
Patching of internal package updates.
Monitoring the Systems & VMs
Alerting regularly based on the policies
Made remote connection to VMs easy.
Cons
The UI needs to be improved a bit.
Support needs to be improved. Ticketing process
There is no way to monitor NinjaOne service itself
Likelihood to Recommend
Use-case1: We need to have alerting for CPU & Memory for our VMs. We setup the custom policies in NinjaOne which helped us to set alerting based on the requirements. Use-case2: We wanted to run a script across all the VMs.NinjaOne helped here too as it has functionalities of remote connection.
VU
Verified User
Engineer in Engineering (Computer Software company, 501-1000 employees)
