Nextiva Contact Center

We use it to because we are a remote company and all of our employees are in different states. With Nextiva we can keep everything streamlined. Being a small business we mostly use the telephone and fax capabilities. But anyone in the company can be reached and one employee can manage everything.

• Improved efficiency through smart automation

We use it for call center purposes to take calls from patients who need support. The main problem is that we stop receiving calls, but Nextiva support always fixes it.

• We have more control over the extensions.
• Patients have more options when calling.
• Everything is more organized.

We changed our phone system to Nextiva Contact Center 5 years ago and we are delighted with their service. The audio clarity is impeccable, making every conversation seamless and stress-free. Whether on local or international calls, the quality remains consistently high. We conduct many of our meetings with speaker phones, so service interruptions would be problematic. Gratefully, there has never been any issue in the service.

• With a lot of our employees doing remote work, Nextiva Contact Center phone system supports remote access which has reduced our need for physical office space and associated costs.
• It has reduced our maintenance and repair costs associated with outdated equipment.
• The exceptional quality of sound has led to a higher satisfaction during meetings.

Microsoft 365, QuickBooks Desktop Pro

We use Nextive Contact Center all of the time for their outstanding customer support in the event my Company needs.

• NA

I use the software daily. It’s simple to use and provides advanced features. If anyone would like to ask me about it, I am more than willing to discuss it.

• Ability to route calls.
• Great call flows.
• Ease of use.