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Nextiva Contact Center

Score9.6 out of 10

64 Reviews and Ratings

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What is Nextiva Contact Center?

A contact center solution supporting customer experiences. It features:


  • True omni-channel communications.

  • Generative AI capabilities.

  • Dynamic agent scripting that takes repetitive tasks out of agent’s hands.

  • A cloud-based technology stack to simplify operations.

  • Compliance certifications including TCPA, Do Not Call, GDPR, PCI/DSS, HIPAA and HITRUST.

  • REST APIs enabling integrations with a range of other tools.

Categories & Use Cases

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Top Rated
2022
Top Rated 2022
Top Rated
2023
Top Rated 2023
Top Rated
2024
Top Rated 2024
Top Rated
2025
Top Rated 2025
Buyer's Choice
2025
Buyer's Choice 2025
Top Rated
2026
Top Rated 2026

Technical Details

Technical Details
Deployment TypesSaaS
Mobile ApplicationNo

FAQs

What is Nextiva Contact Center?
Nextiva’s cloud contact center solution features voice, digital, AI-driven journey orchestration, customer engagement, workforce management, and analytics. The solution helps boost customer loyalty, enhance employee productivity, and reduce costs.
How much does Nextiva Contact Center cost?
Nextiva Contact Center starts at $129.
What are Nextiva Contact Center's top competitors?
Talkdesk, UJET, and Dialpad Support are common alternatives for Nextiva Contact Center.
What is Nextiva Contact Center's best feature?
Reviewers rate Call tracking highest, with a score of 9.9.