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Natterbox Reviews and Ratings

Rating: 3 out of 10
Score
3 out of 10

Community insights

TrustRadius Insights for Natterbox are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Positive Sentiment:

  • Technical team always willing to help: Many users have praised the Technical team at Natterbox for their willingness to provide assistance and answer questions, highlighting their helpfulness as a valuable aspect of the service.
  • Easy system to use with unlimited training: Several users have found Natterbox to be an easy system to use, even for those with no prior experience. They attribute this ease of use to the unlimited training provided by Natterbox, which has helped them learn the system effectively.
  • Efficient activity management gains: Users have expressed their appreciation for the efficiency gains that Natterbox brings to activity management. They find that using Natterbox streamlines day-to-day tasks and simplifies communication processes within their business.

Reviews

1 Review

Great Tool Easy to Use and Manage. Totally Recommend

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Natterbox is our phone system since Covid, where the working from home became the normal. We wanted to replace the old landline phones for a solution that could address the needs of the organisation moving to a remote set up. They support us very well, with an a great user interface, and a friendly admin setting.

Pros

  • Great Interface
  • Friendly Admin backend
  • Great integration with Salesforce
  • Support responsive and actively working to solve issues
  • Customer Manager accessible

Cons

  • For our use case, Natterbox fits all checkboxes, we're now starting to investigate the use of their AI, but that's in very early stage.

Likelihood to Recommend

It is an awesome tool for companies that have a hybrid or even fully remote setup and where the integration with Salesforce is needed. The solution completely replaces old phone systems and adds another layer of data to Salesforce, to give an even better view of the interaction with clients, adding automatically events/activities which can in turn be used to reporting purposes.

EG
Ederson Gugel
Salesforce Admin in Information Technology at Ovarian Cancer Australia (11-50 employees)
Vetted Review
Natterbox
3 years of experience