Namely Information Reviews & Insights

Score7.3 out of 10

233 Reviews and Ratings

Community insights

TrustRadius Insights for Namely are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

User-Friendly Interface: Reviewers have consistently praised Namely for its user-friendly interface. Many users have stated that the platform is intuitive and easy to navigate, allowing them to quickly access the features they need. The attractive design of the interface has also been highlighted by several reviewers, making it visually appealing and enjoyable to use.

Seamless Integration of HR and Payroll Tools: A significant number of users appreciate the seamless integration of HR and payroll tools in Namely. They find it convenient to have both functionalities within a single platform, eliminating the need for multiple systems or manual data entry. This integration streamlines processes and ensures accuracy in managing employee information, time tracking, benefits administration, and payroll calculations.

Excellent Customer Service Support: The customer service support provided by Namely is highly regarded by many reviewers. Users value the promptness and effectiveness of the support team in resolving their queries or issues. Additionally, users appreciate the availability of resources such as troubleshooting guides and learning materials that further enhance their experience with Namely's platform.

Namely Reviews

38 Reviews

InformationComputer Software25Internet7Telecommunications1Publishing1Information Services1Online Media1Media Production2

The Pros and Cons of Namely from a Previous Paychex User

Rating: 7 out of 10

Incentivized

April 28, 2023

Use Cases and Deployment Scope

Our organization uses Namely for all our HR and payroll needs. This product addresses our business needs more than our previous provider by being more user friendly and having a more robust HR platform all in one system. The feed is especially useful for performance shoutouts and internal updates. There are some pieces that I feel do not live up to our previous provider, but there are also aspects that Namely has that are more beneficial than our previous provider. Overall, our employees enjoy Namely as users, and HR sees improvements with their side, but the payroll side could have a few more options to make the system better.

Pros

Prorations for salaried employees based on start dates
A feed for shoutouts, promotions, terminations, new hires, birthdays, and anniversaries
Automatic state and local taxes added based on employee address (a big plus for Ohio, Pennsylvania, Indiana)

Cons

Limits to custom reporting
No direct feed for Ohio Workers Comp (now a manual process on our end)
No option to place an employee on Leave of Absence and exclude them from payroll while they are "inactive"
No option to suppress certain deductions for certain pay types (i.e. allow 401K for commissions but block remaining deductions - also now a manual process to uncheck the suppress box for 401K for each commission check)

Likelihood to Recommend

Namely is nice because it has everything all in one place: performance, applicant tracking through Greenhouse, payroll, time off, hourly timesheets, and benefits. From the payroll side, Namely is especially helpful for remote employers who have employees in multiple states, especially Ohio, Pennsylvania, and Indiana. Namely will automatically update the payroll profile of the employee with the state and local tax for the work or home location, whichever the employer chooses. I have found a few mistakes with the local tax being assigned not matching the Ohio Tax Finder, but for the most part, it is accurate. It is also helpful that we can create multiple payrolls for multiple periods and they are included in the overall fee.

Verified User

Employee in Finance and Accounting (Computer Software company, 201-500 employees)

Vetted Review

Meets all Industries and Company Sizes

Rating: 10 out of 10

Incentivized

April 26, 2023

Use Cases and Deployment Scope

We use Namely for our HR, payroll and benefits applications. Namely security set up allowed us to document our SOX controls smoothly this past year when we went public. Security setting for our preparer and reviewing on the HR and payroll user functionally worked well when building out our SOX controls.

Pros

Processes our RSU stock payrolls
Custom built HR work flows
Custom reports to third parties through FSTP

Cons

360 integration with third parties (401k, benefits)
More robust custom reporting tools

Likelihood to Recommend

Namely is perfect for our small size company. It provided us a simplified way to manage our benefits, payroll and HR through custom workflows. These workflows flow through to payroll and auto adjust salary for our payroll team which simplifies our SOX controls. Namely support team also processes our RSU payments for our payroll team.

Verified User

Paraprofessional in Finance and Accounting (Computer Software company, 51-200 employees)

Vetted Review

2 years of experience

Start Up Tech Org Switches to Namely

Rating: 7 out of 10

Incentivized

January 7, 2023

Use Cases and Deployment Scope

Our organization uses Namely as an HRIS. We are able to manage payroll and benefits through this product. Employees can access their year end documents like W2s, etc, update their personal information and retrieve paystubs.

Pros

The product is really easy to use.
The benefits wizard is very user friendly.

Cons

The tax feature through Manage Payroll is really difficult to navigate, especially when you have multiple places you have to register your organization with a remote workforce.
The ticketing system is incredibly confusing. Its hard to find historical conversations. The tickets are closed if you don't respond within 5 business days and you have to reopen an entire new case, filling everything out.

Likelihood to Recommend

When we joined Namely, our team was at 49 employees. In the last year we have grown to 100 employees and I feel that we have outgrown them. When we were smaller this product was perfect for our team.

Verified User

Director in Human Resources (Computer Software company, 51-200 employees)

Vetted Review

1 year of experience

Namely getting back to basics.

Rating: 10 out of 10

Incentivized

December 22, 2022

Use Cases and Deployment Scope

I use Namely to process the payroll for our company. We are a semi-monthly company with both salaried and hourly employees. We are in multiple different states, with most of our employees working remotely. It addresses those needs pertaining to different state taxes and required reporting. It is very simple to set up, edit, or adjust all those elements, which saves me a ton of time. I would recommend this product for ease on the user end for both myself and my employees. We have limited employee self-service, which is also a time saver for myself and our HR department.

Pros

Multi state taxes.
Reporting
Hours tracking.
Customer Service.

Cons

Ability to enter more then 3 permanent earning codes.
More enhanced filter capability in reporting.
Ability to enter earnings codes instead of Namely having to do it.

Likelihood to Recommend

I had never heard of Namely prior to coming to this company. But was quite surprised at how user-friendly it is. Customer service is top-notch. I rarely have to wait for answers to inquiries or issues. If I call pertaining to how to do something, they always have detailed instructions on the process. You also have the ability to create cases for those items that are not time-sensitive. Very friendly and knowledgeable staff.

Deborah Van Dyke

Payroll Manager in Finance and Accounting at Cleo Communications (Computer Software, 201-500 employees)

Vetted Review

1 year of experience

Online Omni-Essential Human Resource Management

Rating: 7 out of 10

Incentivized

March 31, 2022

Use Cases and Deployment Scope

This software tool is used as an in-house human resource repository for information and access to work and personal documentation.

Pros

Requesting time-off.
W2 forms and tax documents.
Health benefits description and support.
Sick days and holiday accounts.

Cons

Provide an online chat access.
Re-format the main menu.
Provide tutorials.

Likelihood to Recommend

Since the pandemic disruption, we lost our business office and access to the convenience of having an HR department for personal and professional needs. Namely became a convenient solution that could be accessed from a home desktop computer.

Ralph Flores

Enterprise Business Development in Sales at Chatmeter - Local Brand Management (Computer Software, 51-200 employees)

Vetted Review

1 year of experience

View profile

Namely Is Not What You Want in a Payroll, HR, or Anything Service.

Rating: 1 out of 10

Incentivized

February 17, 2022

Use Cases and Deployment Scope

Payroll, HR functions. It's nice that employees have access to it but other than that to me it seems like a rushed program with no support. I feel like it's always out of sync when updating profiles. For me, it's hard to make changes. I feel like I spent nearly 80 hours on the phone (or waiting in queue) in the 2 years with them. Customer service can be great at times. In my opinion, it's not their fault the product is subpar.

Pros

Not
A
Thing in my opinion

Cons

In my opinion, every area especially HRIS and Payroll and ThinkHR syncing correctly.
I believe the interface is a mystery to most people.
Terminated employees have trouble accessing.

Likelihood to Recommend

I feel I'd rather not waste any more time talking about how Namely is bad because I feel like I have wasted so much time using Namely.

Jason Smalridge

Accounting Manager in Finance and Accounting at Insight Editions (Publishing, 51-200 employees)

Vetted Review

2 years of experience

Namely, an all-in-one HR solution that outperforms industry-standards

Rating: 10 out of 10

Incentivized

December 10, 2021

Use Cases and Deployment Scope

We used Namely for a variety of human resource tasks, including payroll, open enrollment, organization charts, and even coworker birthdays and work anniversaries. Every 2 weeks, I would receive my paycheck stubs in Namely. Every year, I would complete my open enrollment on Namely. And of course, we used it to see when our coworkers had upcoming birthdays so that we could do something to celebrate!

Pros

The best thing about Namely is that it’s extremely user-friendly. Compared to other HR software like Workday, it’s much easier to use.
Enrolling in my benefits has never been easier.
Notifications for coworkers' birthdays are great.
Requesting time off is easy to do on Namely.

Cons

From my side as a user, I have no complaints. However, my company switched to Workday (which I don’t like as much) because it offered some additional flexibility for the administrators.

Likelihood to Recommend

Namely offers an all-in-one human resource software package that outperforms industry-standard tools like Workday, particularly in terms of its excellent design and usability. I think it is best used for small to medium-sized companies — at my company, it was administered by just one person. I think that at a larger company with more complex needs, you might need the additional flexibility provided by an alternative like Workday.

Verified User

Employee in Product Management (Computer Software company, 201-500 employees)

Vetted Review

2 years of experience

Namely Review

Rating: 9 out of 10

Incentivized

September 14, 2021

Use Cases and Deployment Scope

Namely has been used as a tool of employee management. It has been used by our HR and finance departments. HR info was saved in Namely. All the changes related to HR are addressed by Namely.

Pros

Sending out notifications to related parties for all the changes in Namely.
Timely: The notifications are sent out to the related parties quickly once HR completes the changes.
Avoids human errors when sending notifications via email.
User friendly; less training needed.

Cons

The system [was] slow sometimes.
Some reports can be designed for facility users such as weekly/monthly changes reports.

Likelihood to Recommend

I would recommend that colleagues check info from Namely. The system is user-friendly [and] efficient.

Verified User

Employee in Finance and Accounting (Computer Software company, 201-500 employees)

Vetted Review

1 year of experience

Great experience with Namely

Rating: 10 out of 10

Incentivized

July 7, 2021

Use Cases and Deployment Scope

Amazing experience with Namely! The user-friendliness of the product, customer support team, and features for HR/Finance/Reporting is second to none. The account managers are also diligent, responsive and are always there to solve any problem with great solutions at the drop of a hat. Highly recommend the product and service!

Pros

Customer Support.
Reporting
User Friendliness - Ease of Navigation.

Cons

More drop down options for reporting (inactive, active employees etc).
Reporting and working on reports in the system v.s. downloading and using in Excel.
More analytics and featured dashboards to slice and dice the data.

Likelihood to Recommend

Well-Suited:
Benefit set-up and enrollment.
Reporting and analytic functions.
HRIS and user friendliness of using and entering data.

Less Well-Suited:
Payroll is an area I'd love to jump into more and understand the capabilities.
Performance Management could have more/better features to robustly use the system, capture real-time feedback and also use for setting objectives. Namely functions better as a general HRIS v.s. a performance management platform at this stage (in my opinion), but has lots of potential.

Verified User

Director in Human Resources (Computer Software company, 51-200 employees)

Vetted Review

2 years of experience

Very solid HR platform, UX could still be improved!

Rating: 7 out of 10

Incentivized

May 7, 2021

Use Cases and Deployment Scope

Our organization uses Namely to run most of our HR functions including payroll, performance, PTO, etc. We also use it for appreciation and internal social networking. We have about 50 users. For our small business, it is an "all-in-one" HR solution. I personally use it to manage my small team, including quarterly goal setting and tracking, etc.

Pros

Payroll seems to work pretty flawlessly.
The social networking function is solid and easy to use.

Cons

The user experience, particularly for PTO and performance management could use a lot of improvement. It is just fundamentally awkward, easy to get lost, etc.

Likelihood to Recommend

I think Namely is generally a solid solution for small companies. I am not sure how well it scales—some of the UI/navigation problems I have noticed are likely to be even more problematic at a larger organization. It works very well to manage payroll and basic employee details. The social networking component is also well done. The most problematic is performance/goal tracking. They have the right idea, it is just clunky, and we've started tracking this outside of Namely because it is just easier that way.

Verified User

Manager in Product Management (Computer Software company, 11-50 employees)

Vetted Review

2 years of experience

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The Pros and Cons of Namely from a Previous Paychex User

Rating: 7 out of 10

Incentivized

April 28, 2023

Use Cases and Deployment Scope

Pros

Prorations for salaried employees based on start dates
A feed for shoutouts, promotions, terminations, new hires, birthdays, and anniversaries
Automatic state and local taxes added based on employee address (a big plus for Ohio, Pennsylvania, Indiana)

Cons

Limits to custom reporting
No direct feed for Ohio Workers Comp (now a manual process on our end)
No option to place an employee on Leave of Absence and exclude them from payroll while they are "inactive"
No option to suppress certain deductions for certain pay types (i.e. allow 401K for commissions but block remaining deductions - also now a manual process to uncheck the suppress box for 401K for each commission check)

Likelihood to Recommend

Verified User

Employee in Finance and Accounting (Computer Software company, 201-500 employees)

Vetted Review