TrustRadius Insights for Namely are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
User-Friendly Interface: Reviewers have consistently praised Namely for its user-friendly interface. Many users have stated that the platform is intuitive and easy to navigate, allowing them to quickly access the features they need. The attractive design of the interface has also been highlighted by several reviewers, making it visually appealing and enjoyable to use.
Seamless Integration of HR and Payroll Tools: A significant number of users appreciate the seamless integration of HR and payroll tools in Namely. They find it convenient to have both functionalities within a single platform, eliminating the need for multiple systems or manual data entry. This integration streamlines processes and ensures accuracy in managing employee information, time tracking, benefits administration, and payroll calculations.
Excellent Customer Service Support: The customer service support provided by Namely is highly regarded by many reviewers. Users value the promptness and effectiveness of the support team in resolving their queries or issues. Additionally, users appreciate the availability of resources such as troubleshooting guides and learning materials that further enhance their experience with Namely's platform.
We use Namely for HRIS, payroll, time management, and benefits. This allows us to track the major aspects of the employee life cycle. The business problems addressed are employee data management, payroll, time management and benefits administration.
Pros
Report building.
Payroll
Time keeping.
Cons
ATS integration.
Performance management.
Better e-signature integration.
Likelihood to Recommend
Namely is well suited to small and mid-sized companies; it is very cost-effective and allows us to meet most state reporting requirements. However, as our company grows, we find that it is not scaling well. Some process in Namely are still very manual, for example, demographic data transfer from the HCM side to the payroll side. It is fine when you have a couple new hires but as our numbers increase the manual data transfer can be very time consuming.
VU
Verified User
Professional in Human Resources (1001-5000 employees)
Namely is currently being used at World Remit across the UK organisation, there are approximately over 1000 users in our UK entity that use namely as their HR function. We use it to store employee information such as personal details, job information, salaries, holidays etc.
Pros
Bring employees together (socially).
User friendly
Can store large amount of data.
Cons
Rehire ex emp on same record
Likelihood to Recommend
Namely is very user-friendly and brilliant for Payroll/HR functions. Gives employee freedom to book time off, change personal details and easy for managers to approve/decline.
Namely is currently being used by the whole organization as our main HR platform. Pay and salary information, tax documents, and sick/time off requests can be accessed there by our 1300+ employees.
Pros
It has a clean, simple interface.
May be great for smaller organizations.
Cons
Menu categories may not feel intuitive.
As an organization that has grown to 1300+ employees, Namely is not robust enough to handle our needs.
Likelihood to Recommend
Namely may be perfectly sufficient for a smaller company, but for a larger organization, another platform may be more appropriate.
Namely is not what it seems; they will sell you on how well everything works and it does not work well at all. We have been through 5 account reps in 1.5 years and they are useless. Everything has to go through service@namely.com and it can take weeks to get answers. Namely has actually made the job harder, not easier, and the system is not user-friendly at all. If you ask for someone to help and do it for you they will only send you a screenshot and tell you to do it yourself. Trust me, the system is terrible and the service is not there. Benefits can never get the deductions right. It's a constant battle with them.
Pros
They do nothing well.
Cons
Customer service needs improvement.
The UI is terrible. There's too much touching in the system, and it doesn't communicate well with each other at all.
Did I mention service is terrible and leadership doesn't really care how you feel or even try to help you?
Likelihood to Recommend
I would not recommend Namely to anyone. Stay away, trust me, they are terrible. They do not help with the issues your company may have. Instead they send screenshots on how to resolve issues, and who has time for that when you're running your own company? If you have multiple EIN and have employees working across multiple EINs its a lot of touching the system and spending a lot of time uploading people into the EINs If you have hourly employees their upload process in Namely is very very time consuming; it has to be in their format and they will not help you create the format, only tell you what to do. Again, a terrible experience.
