MyMedLeads - Look elsewhere for Medical CRM
Rating: 1 out of 10
IncentivizedUse Cases and Deployment Scope
We use MyMedLeads to manage upper funnel inquiries and leads, before we are ready to enter them into our EMR (Nextech) when they reach the deeper funnel stages (become patients, etc.). We use it for essential CRM functions as well as basic marketing automation (drip email marketing, SMS, and lead tracking). MyMedLeads is integrated with our EMR, Nextech, and is able to create a new patient record within Nextech straight from MyMedLeads, which is one of the most important features. Allows us to support our Patient Care Coordinators in managing and responding to new inquiries efficiently, as well as tracking marketing ROI by campaign/medium.
Pros
- Ability to create a patient record within Nextech directly from MyMedLeads
- HIPPA-Compliant
- Good support team
Cons
- In my opinion, horribly underdeveloped platform and feature set
- Bare-Bones CRM Functions
- I believe it is broken, untrustworthy reporting
- SMS marketing features recently shut down due to carrier issues
- I think it is difficult to use, inefficient UI
- No customization options
- Lead source not mapped to Nextech when converting leads
- I believe it is cumbersome, low-quality solutions for VOIP and Live Chat Integration
- Closed API
Likelihood to Recommend
Even though at this stage I have been using MyMedLeads for several years, I honestly couldn't recommend it for any use case. We have actively been looking for a new CRM to replace it and should be moving away from MML in the near future. You can find a better CRM solution, even if you are using Nextech as your EMR.
Vetted Review
5 years of experience