What is Mint Service Desk?
Mint Service Desk is divided into two main areas - Incident Management and Asset Management. It's available and distributed as On-Premise solution.
Incident Management main features:
- Ticket Types - Define ticket types like Change Request or Incident and attach additional attributes to each type.
- Dictionaries - Define your own dictionaries and attach them as dynamic attributes to ticket types.
- Queues - Based on queues you can build your own organisation structure for service delivery purposes.
- Chat-based communication - No matter what kind of communication channel you use. On agent side it's always chat like experience.
- Status sets - You can define different status sets for different ticket types.
- Dynamic attributes attached to the specific ticket types - Many different types of attributes allow you to store information you want to have.
- Email integration - Autoresponse. Response templates. Email attached directly to certain ticket.
- Customer Portal - Create a portal for your customers and let them create tickets directly.
Asset Management main features:
- Schema Creator - Define your own data structure which you want to store in a system.
- Assets <-> Tickets - Create a ticket and assign an asset to it.
- Relations - Create relations between certain asset categories.
- Assets availability - Create an additional availability attribute and assign it to asset category.
- Roles and permissions - Define Agent and Customer roles.
Categories & Use Cases
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