Mint Service Desk

What is Mint Service Desk?

Mint Service Desk is divided into two main areas - Incident Management and Asset Management. It's available and distributed as On-Premise solution.

Incident Management main features:

Ticket Types - Define ticket types like Change Request or Incident and attach additional attributes to each type.
Dictionaries - Define your own dictionaries and attach them as dynamic attributes to ticket types.
Queues - Based on queues you can build your own organisation structure for service delivery purposes.
Chat-based communication - No matter what kind of communication channel you use. On agent side it's always chat like experience.
Status sets - You can define different status sets for different ticket types.
Dynamic attributes attached to the specific ticket types - Many different types of attributes allow you to store information you want to have.
Email integration - Autoresponse. Response templates. Email attached directly to certain ticket.
Customer Portal - Create a portal for your customers and let them create tickets directly.

Asset Management main features:

Schema Creator - Define your own data structure which you want to store in a system.
Assets <-> Tickets - Create a ticket and assign an asset to it.
Relations - Create relations between certain asset categories.
Assets availability - Create an additional availability attribute and assign it to asset category.
Roles and permissions - Define Agent and Customer roles.