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MindMeister

Score3.2 out of 10

55 Reviews and Ratings

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What is MindMeister?

MindMeister is an online mind mapping tool that lets users share maps with an unlimited number of users and collaborate with them in real-time. MindMeister is used to brainstorm ideas, plan projects, take meeting minutes, develop business strategies, and create presentations.

MindMeister runs in any standard web-browser as well as on iOS and Android devices, so users can access, edit and present their mind maps anytime, wherever they are.

With MindMeister, users can:

  • Share mind maps with other people and provide different access rights to them
  • Review the entire change history of mind maps and revert to any previous version if needed
  • Turn mind maps into engaging, dynamic slideshows to present them online or in person
  • Connect mind maps with project boards in MeisterTask, to turn ideas into actionable tasks at the click of a button
  • Make mind maps public and embed them in a website or blog

Categories & Use Cases

Media

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Reviews

What users are saying about MindMeister.
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In my opinion, Unfortunate Customer Experience

Michael GremleyView profile
CEO in Marketing at Natural Acne Clinic (11-50 employees employees)

Use Cases and Deployment Scope

We used MindMeister for simple mind mapping and documenting new ideas and projects.

Pros

  • They were ok for mind mapping
  • Their original editor was good, although the new one was confusing

Cons

  • In my experience, Customer Service
  • In my opinion, Customer Retention
  • In my opinion, Product Development

Return on Investment

  • In my opinion, it was expensive and did not provide much value

My experience using MindMeister

Incentivized
Luciano Gardesani MarquesView profile
Account Executive in Sales at Clarity Solutions (11-50 employees employees)

Pros

  • Engaging and easy-to-use (an attractive tool for new users)
  • Very simple to start using and getting results quickly
  • Nice variety of features

Cons

  • I think that the free plan should offer a bit more terms of features to make the testing experience more engaging.
  • My experience using the App version was not so good when compared to the web version of it. I feel more comfortable using it in my notebook.
  • Paid plans could be more flexible to support small or temporary demands.

Most Important Features

  • Very intuitive / engaging design and usability (fast learning curve)
  • Version in Portuguese
  • Templates
  • Integration with Google Drive

Return on Investment

  • Our meetings became more productive (time saving /better outcome).
  • Project management activities became more efficient (time-saving/increased quality/better collaboration).
  • It became easier to create online repositories to share relevant and well-organized information to our teams (before it was dispersed, incomplete, and difficult to find/manage).

Alternatives Considered

Lucidchart, Miro and Xmind

Other Software Used

Calendly, OpenVPN Access Server

Used to be good but there are now better options

Mark FirthView profile
LinkedIn Lead Generation Coach|Inbound LinkedIn Leads|LinkedIn Sales Coach|Social Selling|Closing in Marketing at Mark Firth Marketing (1-10 employees employees)

Use Cases and Deployment Scope

I use it for mind mapping exercises and then sharing with my team

Pros

  • No positives compared to the competition anymore
  • Better with Miro

Cons

  • Customer service took 23 days to respond to a ticket
  • feature set is out dated
  • they have not invested and there are now better alternatives

Most Important Features

  • Sharing
  • Simple

Return on Investment

  • Real bad support in december 2021

Alternatives Considered

Miro

MindMeister Deceptive & Predatory Licensing -> Not Customer Friendly

Verified User
C-Level Executive in Product Management (1-10 employees employees)

Use Cases and Deployment Scope

We tried it and it did not work. Then the team I was with disbanded and now my company is left with a 2nd year bill because we did not cancel their software. By the way, this is for over $1K for a 2nd year of a software that was not used. They are holding my company hostage for over $2,200, as they will not refund nor cancel the 2nd year due to their policy requiring you to cancel 30-days before hand. However, they do not send you a notice of charges, the automatically charge you and are unwilling to work with you.

This policy is clearly in place because they are losing money and customers. Why else would you not put the customer first and establish such a predatory policy. If the customer is not using your product, why do you want to steal their money?

There are other products you can try for mind mapping, even FREE solutions like ClickUp can get you going with more capabilities and integrations.

Pros

  • mind mapping
  • capturing ideas

Cons

  • License, renews, cancellations should be instant and refunds should be processed
  • More integrations
  • Respect their customers

Return on Investment

  • The team I was with disbanded becuase this didn't help
  • Negative ROI, as you get hit with the 2nd year software requirement

Alternatives Considered

ClickUp

Other Software Used

ClickUp, HubSpot Operations Hub

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