Mimecast Engage Awareness Training Reviews & Insights

Score7.6 out of 10

22 Reviews and Ratings

Overview

Synthesised from 5 reviews | Last Published April 23, 2026

This product assessment is based on a synthesis of 5 recent reviews of Mimecast Awareness Training, examining user satisfaction across several dimensions. Mimecast Awareness Training is primarily used by organizations to deliver security awareness training to their employees. A key strength lies in its ability to improve security awareness and prevent breaches by educating staff on cybersecurity threats and best practices. According to reviewers, the training's use of humor is a significant differentiator, making the content more engaging and memorable for employees; all 5 reviewers specifically noted this positive aspect. The platform also provides valuable insights into user behavior, helping organizations identify vulnerabilities and tailor their security strategies. A notable benefit reported by one reviewer is a reduction in employees clicking suspicious links, indicating a positive shift in behavior. Furthermore, the integration with Mimecast Email Security Cloud Gateway, including features like SAFE Phish and User Risk Scoring, enables organizations to more accurately measure and reduce behavior-based risk; 3 of 5 reviewers reported a reduction in overall cybersecurity risk. However, some reviewers (2 of 5) pointed out areas for improvement, specifically in the user interface and the customization options for phishing simulations, suggesting that these aspects could be enhanced to provide a better user experience.

Pros

Engaging content through humor, increasing employee attention and knowledge retention (cited by 5 reviewers).
Improved security awareness among staff, leading to more cautious behavior and fewer clicks on suspicious links (mentioned by 4 reviewers).
Provides valuable insights into user behavior and vulnerabilities, enabling organizations to tailor support and training (noted by 3 reviewers).
Integration with Mimecast Email Security Cloud Gateway reduces cybersecurity risk across organizations (reported by 3 of 5 reviewers).
Positive impact on employee behavior and attitudes towards cybersecurity due to the training modules (highlighted by 2 of 5 reviewers).

Cons

User interface could be improved for better user experience (mentioned by 2 of 5 reviewers).
Limited customization options for phishing simulation URLs and sender addresses (cited by 2 reviewers).

Mimecast Awareness Training teaches employees to detect and avoid cyber threats. The platform's video-based modules use humor to capture employee attention and communicate important security awareness lessons. Why do you use this style of training content versus alternatives? Can you provide specific examples of how Mimecast Awareness Training helped you engage employees and reduce security risks across your organization?

From 5 reviews | Last Published April 23, 2026

Summary

This report analyzes 5 recent reviews of Mimecast Awareness Training, focusing on the content style and its impact on employee engagement and security risk reduction. A key element of the training is its use of humor, with all 5 reviewers noting that it makes the content more engaging for employees. Two reviewers specifically mentioned receiving positive feedback from their staff regarding the presentation and humorous content.

Top Quotes

Humorous content engagement

“The particular format employed by Mimecast makes the content fun and approachable.”

Positive feedback received

“We have received positive feedback about how the content is presented.”

Successful security awareness changes employee behavior. How has Mimecast Awareness Training's integration with Mimecast Email Security Cloud Gateway (with features like SAFE Phish and User Risk Scoring) enabled you to more accurately measure behavior-based risk? Have you been able to reduce risk across your organization?

From 5 reviews | Last Published April 23, 2026

Summary

This report synthesizes 5 recent reviews regarding Mimecast Awareness Training's ability to measure behavior-based risk through its integration with Mimecast Email Security Cloud Gateway. Reviewers particularly highlighted the platform's impact on reducing cybersecurity risk and improving employee behavior. Specifically, 3 of the 5 reviewers stated that the platform contributed to a reduction in general cybersecurity risk across their organizations. Supporting this, 2 of the 5 reviewers noted improvements in employee behavior and attitudes towards cybersecurity, with one reviewer directly attributing this to the training modules. The integration with features like SAFE Phish and User Risk Scoring appears to provide a tangible benefit in modifying user behavior and mitigating organizational risk, according to the reviewers.

Top Quotes

Reduced cybersecurity risk

“We have been able to reduce risk across the organization using security awareness training.”

Improved employee behavior

“We receive regular feedback about the positive impact of employee behavior improving due to the training modules.”

What positive or negative impact (i.e. Return on Investment or ROI) has Mimecast Awareness Training had on your overall business objectives?

From 5 reviews | Last Published April 23, 2026

Summary

This report analyzes 5 recent reviews of Mimecast Awareness Training, focusing on the return on investment experienced by users. A key benefit cited by reviewers is improved security awareness among staff (4 of 5 reviews). This increased awareness appears to translate into more cautious behavior, with one reviewer noting a reduction in employees clicking suspicious links. The training also provides valuable insights into user behavior and vulnerabilities (3 of 5 reviews), enabling organizations to identify weak areas and tailor support accordingly. One reviewer specifically mentioned a higher volume of reported suspicious activity, suggesting employees are more vigilant and proactive in identifying potential threats. These insights also help IT departments contextualize and explain security concepts more effectively.

Top Quotes

Improved security awareness

“Good engagement with user base and information security”

Provides valuable insights

“Higher volume of reported concerns and suspicious activity”

Describe how you use Mimecast Awareness Training in your organization. What are the business problems the product addresses and what is the scope of your use case?

From 5 reviews | Last Published April 23, 2026

Summary

This report synthesizes 5 recent reviews to understand how users employ Mimecast Awareness Training within their organizations, and the business problems it addresses. A primary use case is security awareness training, mentioned by all 5 reviewers, to keep staff informed about cybersecurity issues and threats. A related benefit, cited by 4 reviewers, is preventing security breaches by increasing knowledge of threats and cybersecurity practices. One reviewer uses the product to meet cyber insurance requirements and mitigate internal user information security risks.

Top Quotes

Security Awareness Training

“Security awareness training is used to keep the business aware of common threats as well as new vectors of attack that emerge over time.”

Preventing Security Breaches

“We use it for security training for our staff members. This training helps increase knowledge of threats and good cybersecurity practices.”

Please provide some detailed examples of areas where Mimecast Awareness Training has room for improvement.

From 5 reviews | Last Published April 23, 2026

Summary

This analysis synthesizes 5 recent product reviews to identify areas for improvement in Mimecast Awareness Training. Reviewers indicate the user interface could be improved (2 of 5 reviews). Two reviewers also cited limitations in the phishing simulation capabilities, specifically around customization of URLs and sender addresses. These issues, while noted by a minority of reviewers, represent concrete areas where the product's functionality or user experience could be enhanced.

Top Quotes

Phishing simulation limitations

“Unable to customize the phishing simulation URL.”

User interface/experience

“User experience”

View All Reviews

Reviews

10 Reviews

Excellent educational security tool

Rating: 10 out of 10

Incentivized

April 25, 2025

Use Cases and Deployment Scope

We use it for security training for our staff members. This training helps increase knowledge of threats and good cybersecurity practices. We hope that this will protect our users and our organization against security treats and breaches. We wanted to find something that presents this important information in a fun and memorable way.

Pros

The training videos target specific types of threats.
The videos are professionally written and are entertaining and educational.
There is a good reporting component that allows us to monitor the training.

Cons

It would be nice if there was a way to share this with employee family members as poor security practices at home can affect work performance.

Likelihood to Recommend

Mimecast Awareness Training uses real life examples that people can relate to. The training is relevant to scenarios that people experience in their everyday lives.

Paul Matsune

System Administrator in Information Technology at Chinook's Edge School Division (201-500 employees)

Vetted Review

2 years of experience

Mimecast Awareness Training in Financial Services

Rating: 8 out of 10

Incentivized

April 1, 2025

Use Cases and Deployment Scope

We are using Mimecast Awareness Training for company-wide compliance for cybersecurity education and phishing tests on a monthly basis for a headcount of around 300 employees. It serves to fulfill cyber insurance requirements and to mitigate internal user information security risks to avoid serious breaches and reputational damage to the organization.

Pros

Entertaining content
Customer success
Phishing template

Cons

User experience
User interface
Email scheduling

Likelihood to Recommend

The product is appropriate for companies that are embedded in a Microsoft environment, and good for businesses of all sizes.It can also be used on either a Mac or Windows environment since the training is cloud-based and accessed through the web. The links are also tailored to each individual.

Verified User

Engineer in Engineering (201-500 employees)

Vetted Review

1 year of experience

Does the job

Rating: 8 out of 10

Incentivized

January 16, 2025

Use Cases and Deployment Scope

We use Mimecast Awareness Training in a targeted manner, choosing topics relevant to what we've been seeing as issues at the time. The videos are entertaining and encourage end-users to learn about safer use of IT systems. The videos enforce the messaging we provide staff and helps limit the number and/or severity of cyber security incidences. We have seen an improvement from users in their knowledge and time spent from IT staff educating and dealing with security matters.

Pros

It provides relatable situations in a humourous and entertaining manner
It provides a wide range of topics and scenarios
Users can easily access the platform and test their knowledge
It gives us great tools to capture which users are doing well and the ones needing more attention and safeguarding

Cons

Sometimes the answers are not quite right
At times, I think the content could be a little more complex
More localised content would be greatly accepted - Optus and Medibank breaches for instance

Likelihood to Recommend

I think our userbased isn't very tech savvy and aren't very interested in IT. These videos suit this audience well and makes life easier for IT to lean on Mimecast

Verified User

Team Lead in Information Technology (201-500 employees)

Vetted Review

3 years of experience

Mimecast Security Awareness Training is a high value solution

Rating: 9 out of 10

Incentivized

January 15, 2025

Use Cases and Deployment Scope

Security awareness training is used to keep the business aware of common threats as well as new vectors of attack that emerge over time. It provides real world examples and highlight high profile targets areas bad actors may try to take advantage of. It gives the audience an understanding of why the targets are chosen and what we can all do to employ better security practices.

Pros

Highlights current security concerns
Explains why they're areas of concern
What people can do to mitigate the risks
Short and entertaining to boost engagement

Cons

Increased frequency of content updates
Backend support has been lacking
Great platform honestly, and I don't have a lot of criticism

Likelihood to Recommend

Best suited for any business vertical. Every business that leverages technology is subject to some degree of information security risk. Every employee of that business is a potential target. Good security awareness training coupled with good security practices is one of the best methods to secure a company's data and avoid a breach or compromise.

Vincenzo Baldin

Executive Director, IT Infrastructure in Information Technology at KSE (1001-5000 employees)

Vetted Review

7 years of experience

Still the best security awareness platform.

Rating: 8 out of 10

Incentivized

January 8, 2025

Use Cases and Deployment Scope

We use this to inform staff of cyber security issues and what measures they can take to prevent breaches that would impact the organization or themselves personally. We also use it to test their ability to identify phishing by regularly sending phishing simulations and tracking users with difficulty spotting phishing indicators.

Pros

Phishing simulations.
Awareness training videos.
Directing users to IT security policies.

Cons

Directory synching is unintuitive.
Unable to customize the phishing simulation URL.
Limited options to change the sender address for phishing simulations.

Likelihood to Recommend

Staff is the single most significant danger to the cyber security posture of an organization. Before implementing Mimecast Awareness Training, staff had almost no awareness or concept of IT security or the potential risks. Staff attitudes have improved dramatically since introducing Awareness Training.

Verified User

Manager in Information Technology (201-500 employees)

Vetted Review

4 years of experience

Meets the Standard, but improvements could be made

Rating: 6 out of 10

Incentivized

July 22, 2024

Use Cases and Deployment Scope

Random Phishing Test campaigns. We want to assure our users are attentive to their email and can spot questionable email that may be looking for more than the user expects. Mimecast Awareness Training provided semi-customizable templates that I can use to create email that I can then send to users and provide statistics on who opens it, who clicks the link, etc.

Pros

Provides templates of email
Good reporting on click rate
Ease of campaing creation

Cons

more relevant templates
Better reporting and classification of user behavior
automatic enrollment, if I chose, for additional training or testing

Likelihood to Recommend

for simple phishing testing, it works well. Not ideal for an organization that wants ongoing campaigns with auto-training and retesting.

Verified User

Director in Information Technology (501-1000 employees)

Vetted Review

4 years of experience

Mimecast Cyber Awareness Training is Brilliant

Rating: 10 out of 10

Incentivized

June 6, 2024

Use Cases and Deployment Scope

Our organisation is required to ensure we provide all our staff with ongoing cyber awareness training. This is a mandatory component of our compliance and contractual obligations from our stakeholders. However, our existing cyber awareness training programs just weren't engaging enough or even relevant, which resulted in low attendance and completion rates.When we asked staff for feedback on why they weren't completing the training, the responses were consistent:- Poor quality and non-engaging content.- Each training module was taking too long to complete (minimum 20 minutes), causing disruption to their workload.As the organisation's CISO, I needed to address these issues and find a way to deliver cyber awareness training that was short, sharp, and on point. That's when we trialled the Mimecast Cyber Awareness Training solution. To be honest, it has resolved all the problems we were experiencing with the existing solution. Since being fully deployed across the organisation, with all training schedules setup and on autopilot, we now have a 90% completion rate and the feedback has been overwhelmingly positive. The training is engaging, short, and sharp, but most importantly, relevant to current cyber threats. The videos are hilarious, and the short quizzes after each video always challenge people's thinking, yet gives us reports on quiz performance. Best of all, the entire process takes less than 5 minutes.I highly recommend the Mimecast solution and will continue using it into the foreseeable future. The success of this program has not only improved our compliance rates but also enhanced our overall security posture. Staff are now more aware of potential cyber threats and feel more confident in their ability to handle them. This has fostered a culture of security within the organisation, which is crucial in today's digital landscape. In conclusion, the Mimecast Cyber Awareness Training solution has been a game-changer for us, addressing all our previous challenges and setting a new standard for effective and engaging training.

Pros

Engaging
Relevent
Short and Sharp
Compliance Ready
Easy to Deploy, Easy to Use
Easy Reporting

Cons

Additional Reporting
Automated Training
Advanced Phishing Attacks

Likelihood to Recommend

Organisations looking to make cyber awareness training easy and engaging for their staff, Mimecast won't let you down. It's affordable, easy to work with and practical. The video series cover specific topics like strong passwords, phishing and general cyber security followed by a short quiz after each video. Employees always find the guy in the bathrobe an absolute hilarious addition to the training, but in so many ways is a brilliant way to highlight just how easy it is to overlook pratical implementations of cyber security.

There is also some basic phishing attack simulation capabilities included, however for organisations looking for advanced cyber attack simulations that go beyond entry level, this may not be the best solution. It is worth noting however, the phishing simulation capabilities builtin do work effectively and are easy to prepare.

Verified User

C-Level Executive in Information Technology (201-500 employees)

Vetted Review

1 year of experience

Top Notch Awareness Training with a Polish

Rating: 9 out of 10

Incentivized

November 24, 2022

Use Cases and Deployment Scope

Mimecast Awareness Training awareness training provides an ongoing content and awareness throughout the business at all levels, from new starters to longstanding members of the business. Bringing existing employees up to a good level off awareness (and keeping it there) was initially a challenge, and this is ongoing as attack vectors change and employee turnover ensures we need an ongoing solution to education and awareness that was engaging and that we could easily report on via MI and identify and act on areas for improvement.

Pros

Engaging content
Professionally presented with a high level of polish and production
Dynamic MI with pivoted actions to resolve pinch points
Integration with AD infrastructure to minimize roll-out workload and expense

Cons

Custom Templates take time investment to get right
Group templates and training are more US orientated that UK

Likelihood to Recommend

For regular user level training this is very effective, but for more "high roller" type users this can be a bit of a generic approach that doesn't go down as well or is engaging.

Verified User

Director in Information Technology (51-200 employees)

Vetted Review

Mimecast Engage review

Rating: 8 out of 10

Incentivized

July 25, 2025

Use Cases and Deployment Scope

We were transitioning between user cybersecurity awareness and training platforms and we were using Mimecast for our email gateway already so we decided to go with Mimecast Engage for our user training. The business problem is that user are not aware of everyday cybersecurity risks and actions they can take could impact the business negatively. The scope is for every employee with IT and email accounts.

Pros

The user interface is nice and easy to navigate
The training does not take a long time and is concise
Mimecast Engage is well incorporated into the Mimecast ecosystem

Cons

Viewing individual completion statistics for each company training video
Being able to remove users in the complete list

Likelihood to Recommend

If you are already using Mimecast for email protection then Mimecast Engage is a good way to add user training and awareness since it will all be in the same platform. But if you are not using Mimecast for email protection then it may be less appealing as it will be a separate software and vendor to manage.

Verified User

Administrator in Information Technology (501-1000 employees)

Vetted Review

1 year of experience

Mimecast Engage is Simple

Rating: 6 out of 10

Incentivized

July 18, 2025

Use Cases and Deployment Scope

We previously used KnowBe4 for Security Awareness Training and would like to be able to add our custom training module to the "Company wide training". At the moment I know that is not possible to add to the "Company wide training" this is only possible with "Targeted Training". The issue with "Targeted Training" is that it will not report the results under "Reports & Insights". I would like to see better reporting for "Targeted Training" and the ability to add custom modules to "Company Wide Training". Phishing Training Templates need to be more robust with the capability to spoof trusted domains. Mimecast should also provide more Phishing Training Templates to customize.

Pros

Easy to schedule Targeted Training
Easy to select Training modules for Company Wide Training
Easy to create and schedule Phishing Training Campaigns

Cons

I would like to see better reporting for "Targeted Training"
Phishing Training Templates need to be more robust with the capability to spoof trusted domains.
Mimecast should also provide more Phishing Training Templates to customize.
To add custom modules to "Company Wide Training"

Likelihood to Recommend

Larger companies that have dedicated member to create content and phishing templates this could work but for smaller teams we need a more robust Security Awareness tool that can provide more Security Awareness Training content premade and more phishing templates to use.

Verified User

Analyst in Information Technology (501-1000 employees)

Vetted Review

1 year of experience

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