This product assessment synthesizes insights from 34 recent reviews of Microsoft Entra ID, evaluating its capabilities across several dimensions including overall satisfaction, ROI, deployment scenarios, and use with both Microsoft and non-Microsoft applications. A significant portion of users, 59%, leverage Entra ID for identity management, emphasizing its role in securing user identities. The platform is frequently praised for its single sign-on (SSO) capabilities, with 38% of reviewers highlighting its ability to streamline authentication processes. Integration with Microsoft 365 is also a key benefit, noted by 21% of reviewers, simplifying user and access management across Microsoft applications.

Reviewers report positive ROI and cost savings (29%) due to Entra ID's integration with Microsoft 365 licensing, which negates the need for separate identity management solutions. Security improvements are also frequently cited (18%), with Entra ID helping to reduce security risks. While hybrid deployments are common (47%), a substantial portion (35%) utilize cloud-only deployments, with Entra ID as their primary authentication method. A notable strength is its ability to secure non-Microsoft applications through SSO, mentioned by 50% of reviewers, and general securing of non-Microsoft applications, mentioned by 38% of reviewers.

Despite the overwhelmingly positive feedback, a small segment of users (12%) express a neutral or unquantifiable ROI, suggesting that the added value isn't always perceived as significant. A small minority (9%) use Entra ID exclusively for Microsoft applications. While Microsoft Defender was mentioned by 9% of reviewers as software used alongside Entra ID, it is not clear if this is a recommendation. Overall, Microsoft Entra ID is valued for its robust identity management, seamless integration, and security enhancements, particularly in environments leveraging a mix of on-premises and cloud resources.

Pros

Streamlines authentication with single sign-on (SSO) capabilities, as highlighted by 38% of reviewers.
Offers cost savings by integrating with Microsoft 365 licensing, eliminating the need for separate identity management solutions (29%).
Enhances security by reducing security risks and meeting cybersecurity initiatives (18%).
Facilitates hybrid deployments, supporting both on-premises and cloud infrastructure (47%).
Secures non-Microsoft applications through SSO and integration with open IT protocols (50% and 38% respectively).

Cons

ROI can be neutral or unquantifiable for some users (12%).
A small segment of users leverages Entra ID exclusively for Microsoft applications (9%).

From 34 reviews | Last Published April 23, 2026

Why it matters:

A majority of reviewers, 59% (20 of 34), use Microsoft Entra ID for identity management, citing its ability to secure identities and manage access for both internal and external users. Reviewers appreciate its capabilities in consolidating identities, providing authentication, and supporting zero-trust security models. The tool helps organizations manage user access, secure identities, and maintain control over who has access to what resources.

“Just helping us manage our identity, securing our identities, and staying on top of it.”

Why it matters:

A substantial number of reviewers, 50% (17 of 34), use Entra ID for single sign-on (SSO) to access various applications. Reviewers appreciate the convenience of managing access to both Microsoft and non-Microsoft apps through a centralized identity provider. The reviews suggest that Entra ID simplifies user management and enhances security by providing a single point of authentication.

“Yeah. Somehow we are using with the single signon, like SAP, you can say being an oil and gas company, we are having hundred of applications.”

Why it matters:

Hybrid deployments are commonly reported, with reviewers indicating a mix of on-premises and cloud resources. Reviewers often mention synchronizing on-premise active directories with cloud services like Azure. The need to support legacy systems or comply with regulatory requirements are also driving hybrid setups.

“Part of that was setting up our own infrastructure that was managed by us, but also getting it to synchronize with the cloud so that it was both on-premise and in the cloud. So that's a little bit about our infrastructure is that we have a hybrid deployment both and in the cloud.”

Do you have identities on-prem and/or in the cloud? Can you provide a brief overview of your deployment?

From 34 reviews | Last Published April 23, 2026

Summary

This synthesis is based on 34 recent product reviews that discuss deployment environments. Reviewers most frequently describe hybrid deployments (47%, 16 of 34), with a mix of on-premises and cloud infrastructure. Many utilize tools like Azure AD Connect to synchronize on-premise active directories with cloud environments. A substantial portion of reviewers (35%, 12 of 34) report using cloud-only deployments, with some specifically mentioning Entra ID as their primary means of authentication. On-premise deployments are noted by 26% (9 of 34) of reviewers, often in the context of transitioning to the cloud or maintaining legacy systems. Mentions of Entra ID or Azure AD appear in 21% (7 of 34) of the reviews, highlighting its role in both hybrid and cloud environments. A smaller fraction of reviewers (6%, 2 of 34) mention using Okta alongside Azure AD for identity management.

Top Quotes

Hybrid Deployment

Okta

“Actually just cloud. Deployment was limited basically, but I think we use Azure AD for some of the things we do, but we also use Okta for some of our identity management as well and access. So it's a balance of the two.”

Entra ID/Azure AD

“We are 100% cloud-based with our deployment. As it stands right now, we use Entra ID as our primary means of authentication for our users to support across all of our users, both on premises at our dealerships remote, and then at our satellite locations as well. So our general use case is just for it as our general ad replacement.”

Do you use Entra ID to secure non-Microsoft apps? If so, please explain.

From 34 reviews | Last Published April 23, 2026

Summary

Across 34 recent reviews, a significant portion of users leverage Entra ID to secure non-Microsoft applications. A strong signal is the use of Entra ID for single sign-on (SSO) with 50% (17 of 34) of reviewers mentioning this capability. Reviewers also highlight using Entra ID specifically for securing non-Microsoft applications, with 38% (13 of 34) mentioning this use case. The reviews indicate that Entra ID's integration with open IT protocols facilitates the securing of non-Microsoft apps. In contrast, a smaller segment of reviewers, 9% (3 of 34), report using Entra ID exclusively for Microsoft applications. A small minority, 6% (2 of 34), indicate no current use of Entra ID for any applications.

Top Quotes

Single sign-on (SSO)

“Yeah. Somehow we are using with the single signon, like SAP, you can say being an oil and gas company, we are having hundred of applications.”

Securing non-Microsoft apps

“We do that through primarily SSO through Federated authentication, so it's a non-Microsoft app. It runs in some third party environment, and so we use SSO and SAML to integrated within our infrastructure.”

Microsoft apps only

“We're only using Microsoft app.”

What positive or negative impact (i.e. Return on Investment or ROI) has Microsoft Entra ID had on your overall business objectives?

From 34 reviews | Last Published April 23, 2026

Summary

This report synthesizes 34 recent product reviews to assess the return on investment (ROI) of Microsoft Entra ID. Reviewers most frequently cite positive ROI and cost savings (29%, 10 of 34) due to its integration with Microsoft 365 licensing, which eliminates the need for separate, costly identity management solutions. Many also highlight security improvements (18%, 6 of 34), noting that Entra ID helps reduce security risks and meet cybersecurity initiatives. Ease of use and integration (18%, 6 of 34) are also commonly praised, with reviewers appreciating its ability to streamline authentication and integrate with existing systems. While a notable portion of users find Entra ID to have a positive impact, a smaller group expresses a neutral or unquantifiable impact (12%, 4 of 34), indicating that identity management ROI can be difficult to measure or that the product simply fulfills a necessary function without significant added value. Finally, some reviewers (6%, 2 of 34) appreciate that it directly solves authentication problems, sometimes removing the need for VPNs.

Top Quotes

Positive ROI/Cost Savings

“It's definitely been a net positive overall. Being able to incorporate the licensing within our Office 365 scope, it saved us a ton of money. When we were using Okta before was an additional expense on top of our existing Microsoft 365 expenses, so being able to eliminate that has been great.”

Security Improvement

“It's had a really good ROI just, especially from a security perspective, because if any of my employees get breached and they have access to sensitive tools or data, it could cause a lot of havoc. So Entra ID helps us reduce their permissions.”

Ease of Use/Integration

“Works on both IOS and android setup. Very compatible with Azure AD and it's grou[ to integerate. Microsoft Entra ID's user provisioning and access control in whole ecosystem is simple”

Besides Microsoft Entra ID, what other software do you regularly use? How likely would you be to recommend it to a friend or colleague?

From 34 reviews | Last Published April 23, 2026

Summary

This analysis of 34 recent reviews examines software products frequently used alongside Microsoft Entra ID. Beyond the core product, reviewers mentioned a few other Microsoft products. Microsoft Defender was mentioned by 9% (3 of 34) of reviewers. Microsoft Dynamics 365 was mentioned by 6% (2 of 34) of reviewers. The reviews do not specify the likelihood of recommending these products.

Top Quotes

Microsoft Defender

“Microsoft Defender for Endpoint, Microsoft Sentinel, Odoo”

Microsoft Dynamics 365

“Microsoft Dynamics 365”

Describe how you use Microsoft Entra ID in your organization. What are the business problems the product addresses and what is the scope of your use case?

From 34 reviews | Last Published April 23, 2026

Summary

This report synthesizes 34 recent reviews to analyze how organizations are using Microsoft Entra ID and the business problems it addresses. A significant portion of reviewers, 59% (20 of 34), highlight its role in identity management, emphasizing its use for securing and managing both internal and external user identities. Authentication and single sign-on (SSO) capabilities are also frequently mentioned, with 38% (13 of 34) of reviewers citing the product's SSO functionality and its ability to streamline authentication processes. Furthermore, 21% (7 of 34) of reviewers appreciate the integration with Microsoft 365, which they find valuable for managing users and access across various Microsoft applications. User management features, such as user creation and access control, are noted by 18% (6 of 34) of the reviews, showcasing the product's utility in simplifying user administration and enhancing security.

Top Quotes

User Management

“We are getting any new user creation, user seeing issues, user management, and sometimes we are getting some alerts from our SO team and they need some information about the user, their logins, their activities, so you can see network team, soc team, they're consulting my team members actually to get some kind of details”

Authentication & SSO

“It uses and maintains all of our user multifactor authentication, endpoint access, and it integrates with our email Microsoft Teams, so we use it for the full Microsoft 365 stack and the integrations that Entra ID gives us is super valuable.”

Identity Management

“Just helping us manage our identity, securing our identities, and staying on top of it.”

Please provide some detailed examples of things that Microsoft Entra ID does particularly well.

From 34 reviews | Last Published April 23, 2026

Summary

This synthesis is based on 34 recent reviews of Microsoft Entra ID. Reviewers highlight the platform's strengths in several key areas, most notably single sign-on (SSO), which was mentioned by 29% (10 of 34) of reviewers. Identity management capabilities were also praised by 21% (7 of 34) of reviewers, along with its integration capabilities with other applications, mentioned by 18% (6 of 34). Further, reviewers appreciated the platform's security features and ease of use, with 15% (5 of 34) and 12% (4 of 34) of reviewers mentioning these aspects, respectively. Finally, its compatibility with other Microsoft products was noted as a positive by 9% (3 of 34) of reviewers. The convergence of SSO, identity management, and broad integration appears to be a central theme in the positive feedback.

Top Quotes

Security Features

“It does identity management and two factor authentication. Well, we haven't had any issues with that.”

Identity Management

“It helps us achieve lease privilege, so that's a huge security initiative for us. So making sure our employees don't have access to tools and applications that they shouldn't have access to. So ID helps us manage privileges and permissions.”

Single Sign-On (SSO)

“We're using for single sign-on is the most important thing and we are using for the, you can say Office 365 level and you can say we're using for our identity access management for product, we are relying on”

View All Reviews

Reviews

171 Reviews

Secure IAM with Entra ID

Rating: 9 out of 10

May 13, 2025

Use Cases and Deployment Scope

SSO functionality works perfectly and provides seamless experience . It helps us in managing users in our cloud environments and increase productivity. Integeration is very easily and it almost integerates with anything.

Pros

Setup and integration is easy and quick.
Very reliable and secure SSO to work and user management.
It provides the next level of security features like preventing unauthorized access, MFA, and threat intelligence.

Cons

Valuable security features require a paid subscription
Multiple syncing problem reported
UI is less intuitive

Likelihood to Recommend

It is relatively very to setup and it is a single SSO for all kind of Azure logins so very convinient we found it.

Harshad Narsale

Technical Support Engineer in Information Technology at Kaseya (1001-5000 employees)

Vetted Review

3 years of experience

Entra ID Review

Rating: 10 out of 10

Incentivized

May 7, 2025

Use Cases and Deployment Scope

Well without Microsoft Entra ID we cannot proceed with our work because we use the Microsoft 365 Services and Microsoft Copilot. So that helps most of the part.

Pros

It's difficult to select one part, for example, we use the Microsoft Teams application, so thanks to that application we can easily communicate even when we work at home. So without going to the company site we can communicate with each other easily.

Cons

Difficult to select cons. But when Microsoft Teams stops our work also stops. That should be a cons.

Likelihood to Recommend

When Covid happened, we need to change our work style and in case we need to work from home, Teams really help us to communicate with each other.

Verified User

Engineer in Information Technology (10,001+ employees)

Vetted Review

1 year of experience

Microsoft Entra ID

Rating: 10 out of 10

Incentivized

May 6, 2025

Use Cases and Deployment Scope

Identity provider. That's it. It's our centralized business or our centralized identity provider, so yeah, that's it. That's what it's addressing.

Pros

Integrate with third parties for single sign on.

Cons

Functionality. Probably the situation where you have a hybrid on-prem and cloud offering.

Likelihood to Recommend

Being the primary identity provider for a company.

Verified User

Manager in Information Technology (5001-10,000 employees)

Vetted Review

10 years of experience

Entra ID Review

Rating: 8 out of 10

Incentivized

May 6, 2025

Use Cases and Deployment Scope

Basically we use it for identity management and authentication. It solves the problem of obviously identifying users. We utilize it to separate different employee departments into groups, which helps us with device management as well. And so the specific scope pretty much is global, allows us to bring in guest users, allows us to administrate users through all the other Microsoft products such as SharePoint, office tools, things of that nature, exchange, Outlook.

Pros

It does identity management and two factor authentication. Well, we haven't had any issues with that.

Cons

Probably the most primary thing is just the interface itself. It's frequently changing and so oftentimes we kind of have to go back and redocument our processes for our IT staff because the steps that they would take to perform a task one month. Now it's a totally different staff, new dashboard, even a new name for the product or the feature. So it would be nice if that stuff was a little bit more consistent.

Likelihood to Recommend

Definitely well suited for enterprise identity management. Just makes sense to use that tool because it's been the standard for so many years. Businesses that may not be ready for an enterprise level product might not be for them just due to cost. So there might be some more cost efficient and effective ways to perform the same tasks.

Verified User

Director in Information Technology (51-200 employees)

Vetted Review

10 years of experience

Entra ID Review

Rating: 10 out of 10

Incentivized

May 6, 2025

Use Cases and Deployment Scope

We wanted to use graph API to find out whether the user is member of SharePoint or not or Graph API users.

Pros

Faster access to the authorized users.

Cons

The cost of graph API is too high.

Likelihood to Recommend

It is well suited for all organizations to manage their user identity.

Verified User

Manager in Information Technology (10,001+ employees)

Vetted Review

Entra ID Review

Rating: 9 out of 10

Incentivized

May 6, 2025

Use Cases and Deployment Scope

I currently use this product to help one of my clients. I currently use this product to help facilitate the entire management of their email system. So basically it addressed problems because before they were another vendor and it was very hard to apply policies. It was done by a third party provider. So the company didn't have any type of insight on how their management of their policies were being done. We didn't have enough reports information wise. So with this here and now we can have more activity, more assurance in terms of integrity, like who accesses person's emails, especially from a privileged account like IT persons can do more stuff than the average user. So management need that confidence. So address that problem of transparency and visibility to be honest, in terms of access across the cloud, because we use Entra ID to access so many different products, especially those are connected to Entra.

Pros

It addresses the issue of identity management very well with respect to putting in that multi authentication.
It can also support with respect to we can push these policies into another product that is not Microsoft, but it needs that SSO so we can have one account going into multi different accounts. I think that's the biggest pros and the easy use of Microsoft 365 also is one of those pros also in terms of administration.

Cons

Well, I don't think there's anything wrong with the existing product of course. So improvement would be just to expand the functionalities to be honest. Maybe have an easier way to expand it into devices of any type. Once it's an API, Microsoft probably has something, but it's not that easy. I can't see it. I show you this click, I want to connect to this, to my firewall or this to this product. Just make it more easy to connect to more products as possible because you have this identity product, it has all the benefits of running, all that compliant stuff that Microsoft gives you. You have all the benefits of the whole accessibility and management and privilege management there for you. Just extend it to more products and that's the only thing I would say to improve on.

Likelihood to Recommend

Scenarios where it's less appropriate. Well if you're going to the cloud, you need to get email. This is well suited because that email account can be your identifier for a whole set of web applications out there on the internet. It may not be useful in an on-premise situation, especially sometimes may not have that connectivity to the internet for certain specific situations, but I'm not sure of which because the world is moving very more internet centric environment. So that's it.

Verified User

Partner in Information Technology (1-10 employees)

Vetted Review

5 years of experience

Entra ID Review

Rating: 7 out of 10

Incentivized

May 6, 2025

Use Cases and Deployment Scope

I believe it's a licensing thing that it also does within Intune. I want to make sure that I'm not selling it wrong, but we use it in conjunction with some of the licensing we use in Intune and we assign it to endpoints. That's it.

Pros

I think it just centralizes how we can go about assigning certain levels of license and license levels to endpoint to users that we have.

Cons

No cons.
No cons.

Likelihood to Recommend

I think the integration with Intune and how it helps with managing licensing there. It just helps an organization that can be small or growing or just remote organization where some of that licensing can be handled easier from a central location.

Verified User

Engineer in Information Technology (5001-10,000 employees)

Vetted Review

Entra ID Review

Rating: 9 out of 10

Incentivized

May 6, 2025

Use Cases and Deployment Scope

Well, as an MSP, we manage a bunch of clients, so everyone uses Microsoft. 90% of our clients use Microsoft, so it addresses all the authentication issues and cloud-based products that we can't get away from.

Pros

It does authentication really well and all Microsoft products.

Cons

The navigation menus could be a bit easier, less to dive through, more direct access to features would be great.

Likelihood to Recommend

Well suited, probably multifactor authentication and using it for other applications where the user just has one account to remember. So less appropriate, probably on-premise authentication.

Verified User

Analyst in Information Technology (11-50 employees)

Vetted Review

10 years of experience

Microsoft Entra ID Review

Rating: 9 out of 10

Incentivized

May 6, 2025

Use Cases and Deployment Scope

It really allows us to bridge our identity gap from online or from the cloud to on-prem and it allows us to use the same identity from both on-prem and the cloud and then put some access, conditional access policies, governance and things like that against the use of identity.

Pros

I think it integrates really well to other SaaS applications for single sign-on. You can set policies in front of that. I think it is really good at pulling in other applications and using your existing identity solution.

Cons

I don't have anything necessarily specific. I think one thing is it changes so fast sometimes documentation's not updated. It just seems like it rebrands a lot, so it's just always confusing sometimes. But other than that there's nothing really bad to say about it.

Likelihood to Recommend

I think it's really well suited if you have a dedicated IT team to manage it. If you're a small business that outsources your IT or doesn't really have someone on set that's proficient, it is a technically challenging tool I think if you're not a savvy user.

Verified User

Manager in Information Technology (11-50 employees)

Vetted Review

10 years of experience

Microsoft Entra ID Review

Rating: 7 out of 10

Incentivized

May 6, 2025

Use Cases and Deployment Scope

We mainly use it for logins, accessing active directory. We have a hybrid system, so we use an Entra ID

Pros

Since we have a hybrid environment, we used to use just the active directory, but then because of the requirements and needs, we sort of move on to hybrid environment and then we have to use Entra ID to do that. So detailed examples, it just works. I mean you don't have to deal with it and once it's set up it's pretty much it's an automated process.

Cons

My role is as a CIO, so I don't really get involved in the hands on stuff, but then the reports that I hear from my team, sometimes it's not to set it up after it's set up it's good but to set it up, it's not sometimes straightforward so you have to spend some time try to go back and forth to set it up. So once it's a set up, it's fine.

Likelihood to Recommend

Since we are a Microsoft shop, we have to use it. There's no other way around it. So whether it's a suit well suite or not, we have to figure out the way to make it work.

Verified User

C-Level Executive in Information Technology (51-200 employees)

Vetted Review

3 years of experience

Loading Reviews List....

Entra ID Review

Rating: 9 out of 10

Incentivized

May 6, 2025

Use Cases and Deployment Scope

Pros

It addresses the issue of identity management very well with respect to putting in that multi authentication.
It can also support with respect to we can push these policies into another product that is not Microsoft, but it needs that SSO so we can have one account going into multi different accounts. I think that's the biggest pros and the easy use of Microsoft 365 also is one of those pros also in terms of administration.

Cons

Well, I don't think there's anything wrong with the existing product of course. So improvement would be just to expand the functionalities to be honest. Maybe have an easier way to expand it into devices of any type. Once it's an API, Microsoft probably has something, but it's not that easy. I can't see it. I show you this click, I want to connect to this, to my firewall or this to this product. Just make it more easy to connect to more products as possible because you have this identity product, it has all the benefits of running, all that compliant stuff that Microsoft gives you. You have all the benefits of the whole accessibility and management and privilege management there for you. Just extend it to more products and that's the only thing I would say to improve on.

Likelihood to Recommend

Verified User

Partner in Information Technology (1-10 employees)

Vetted Review

5 years of experience