Mostly we are using for patch management and also for deployment of any software installation. Some time for forcing any policy like NTP settings. Inventory management is also using time to time.
Pros
Its help to manage patch centrally since it's difficult to manage manually.
As per ISO 27001:2022 comp licence it helps us to provide Inventory for asset register.
Geeting details information of each system help us to manage it well.
Reporting related to inventory getting simple.
Cons
Prohibited software by each version it should be software name or grouping wise. Make it simple will be highly recommended.
Likelihood to Recommend
Its best in patch management point of view. But always it's better if software block/prohibited list should work strictly.
VU
Verified User
Administrator in Professional Services (Mining & Metals company, 1001-5000 employees)
ManageEngine Endpoint Central help support around 500 enpoints. It make patching and securing our systems a breeze. No more guessing if systems are upto date or if software is out of date. Taking remote control of systems helps in end user TS. Deploying scripts, tasks, software etc is also simplified. Most importantly, ManageEngine Endpoint Central support is great when you get stuck and need additional help.
Pros
Endpoint Patching
Remote Assistance
Task Scheduling
Asset management when linked with ServiceDesk
Cons
Certain third party software update needs manual uploads
Certain OS updates need manual uploads
Link with Service desk could be better to avoid duplication.
Likelihood to Recommend
Endpoint Central has been robust in our day to day IT support needs. It reduces the workloads of staff by automating daily tasks. Software deployment or patch updates are effortless. It even support complex deployments which scipts or additional files are needed. In one scenario, a software that was being deployed manually across organisations, was made easy for us when we used Endpoint Central to deploy the software. Even the vendor was suprised that we managed to do it.
VU
Verified User
Administrator in Information Technology (Oil & Energy company, 501-1000 employees)
We use ManageEngine Endpoint Central to install all the software, patches, share folders and other configuration on the endpoints users. This has come to resolve the trouble that i had on different users on several hours shift now it doesn't matter if the user is on a night shift or a day. It let me to make the configurations without the user being able to stop his work.
Pros
Software Installations
Patch managements
Users configurations
Installations Printers
Cons
Customs reporting
Uninstall not wanted software
More explicit logs to what was wrong
Likelihood to Recommend
Well suited: where you don't have always access to a Endpoint or the user doesn't have time to let you intervene the local endpoint this let's you have the work done.
ManageEngine Endpoint Central provides a comprehensive solution for our organization. Its capabilities have been particularly valuable given our distributed infrastructure and centralized IT department. The platform has streamlined several key functions, including asset management (for laptops, desktops, and mobile devices), remote access, and automated patch management. Furthermore, it has significantly simplified overall IT administration.
Pros
Remote Access
Automated IT Asset managements
Alerting the concern as per the conditions set
Cons
Remote Access client shows as offline even the system is online
Workflow automation can be modified to easy with visual capablities
License management can be incorporated
Likelihood to Recommend
The tool excels at managing a large number of devices across multiple locations, providing a single pane of glass for IT administrators. This is particularly beneficial for organizations like us with branch offices or remote employees. And it offers hardware and software inventory, remote access, and configuration management, making it suitable for organizations that need to maintain detailed oversight of their IT assets.
VU
Verified User
Manager in Information Technology (Oil & Energy company, 201-500 employees)
ManageEngine will be utilised in many different ways, onboarding, patch management, automation, images.
This allows us to provide a smoother experience for both IT and for our user base. ManageEngine will allow us to streamline normal day-to-day tasks remotely, or physically. Allowing us to provision new devices, old devices, no matter where the user is, or the technician.
Pros
Provisioning
Monitoring
Patch Management
Imaging
Cons
Reporting
Integration
Customization
Likelihood to Recommend
ManageEngine will allow us to customise several different policies, imaging rules to allow us to properly manage new onboarding. It will allow us to be specific on what patches we want to provide, it will allow us to create test groups to push patches to certain people before pushing it to important business critical employee's.
VU
Verified User
Technician in Information Technology (Mining & Metals company, 1001-5000 employees)
