MaestroQA

MaestroQa is QA software that aims to drive customer loyalty. It provides unfiltered visibility into what's happening with agents, customers, CX processes, and business with a quality program built on MaestroQA.

Automated manual & repetitive tasks to grade more tickets

• Standardize (and customize) scorecards - Generate data with flexible scoring options, auto-fail sections, etc.
• Automatic grading assignments - Assign tickets to graders based on tags, ticket status, or other fields.
• Automated grade sharing with agents - Close the feedback loop to improve performance.

MaestroQA enables users to spend more time analyzing CX insights instead of finding tickets to grade with automatic ticket assignments based on tags, ticket status, or other fields, and gain visibility into how tickets are handled to understand how agents utilize resources like a knowledge base, an LMS, or other sources of information.

Create a Coaching Culture

• Create a coaching culture from a centralized platform, empower human conversations in a digital world.
• Shadow agent workflows with Screen Capture and get visibility into how tickets are handled to give agents targeted coaching.
• Close the loop on training and assign content from an LMS and view tickets side-by-side with coaching points.

MaestroQA enables users to create a coaching culture with a centralized platform that ties together feedback from coaching sessions, and CSAT. It provides visibility into how tickets are handled to give agents targeted coaching while working from home or remote.