Lola.com Reviews and Ratings

Rating: 8 out of 10

Score

8 out of 10

Community insights

TrustRadius Insights for Lola.com are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Fantastic Live Chat Support: Many reviewers have expressed their satisfaction with the platform's live chat feature, describing it as fantastic and invaluable for receiving assistance during the booking process. They appreciate the prompt and helpful responses from Lola.com's support team, which enhances their overall experience.

User-Friendly Interface: Numerous users have lauded Lola.com for its user-friendly interface, making it easy to book flights and hotels. The intuitive design ensures a seamless booking experience, allowing users to navigate the platform effortlessly and complete their reservations quickly.

Convenient Reservation Changes: Multiple users have highlighted the convenience of changing or updating reservations on Lola.com. The platform provides a hassle-free way to modify travel plans, saving users time and effort. This flexibility is particularly appreciated when unexpected changes arise or adjustments need to be made to accommodate evolving needs.

Reviews

14 Reviews

Great corporate travel solution!

Rating: 9 out of 10

Incentivized

December 5, 2019

Use Cases and Deployment Scope

Our company has remote employees all over the world that fly in for quarterly retreats to our office in Omaha and use Lola.com to book our flights. It is is very well designed and everything is intuitively laid out. The filtering options make finding the right flight simple. The support is also very helpful and they will remind you about flights, check-ins etc.

At times, when there are flight cancellations or missed connections, their support works to resolve the problem quickly and get the issue resolved.

Pros

Well designed and easy to use site. Makes finding and booking simple.
Helps in collecting travel information for each traveler makes booking flights for multiple people super easy!
Lola.com support will help take care of flight changes and any other issues.

Cons

The only missing thing is a calendar style flexible dates option when searching for flights.
Flight searches take a little while, which could potentially be sped up by caching results or something.

Likelihood to Recommend

Lola.com is excellent for booking corporate travel and even allows employees to use pre-approved company payment methods to book flights.

Verified User

Engineer in Information Technology (201-500 employees)

Vetted Review

1 year of experience

Lola.com makes travel easier and less stressful.

Rating: 10 out of 10

Incentivized

November 22, 2019

Use Cases and Deployment Scope

My entire company uses Lola for all of our Domestic and International travel plans. Business problems it addresses, is having one central place for us to book all of our travel as a company and saving on travel expenses as a whole.

Pros

Customer service is the best experience I have ever had with a travel company. They are always available and always on top of things
Lola.com is also easy to use. Their website is extremely easy to book travel on
Prices. The prices for travel that they are able to get us is very competitive and most of the time better then anywhere else.

Cons

At this point, I have not found any issues and or need for improvement at this time. The experience is always professional, fast and amazing.

Likelihood to Recommend

I am a person of bigger size, so sometimes I have issues with travel. I can remember one instance where I needed to be at a certain location for a business meeting at a certain time. The airline wanted to remove me from the flight because it was oversold. I called Lola to see what they could do. The only seat available was first class. So not only did Lola book me the first class ticket, they did not even charge me for the upgrade. It is amazing to have a company who stands behind you and makes your travel experience better. They always make travel more comfortable and easier for sure.

Chad Boivin

Solutions Engineer in Engineering at Loftware (51-200 employees)

Vetted Review

1 year of experience

View profile

Lola is incredibly helpful and easy to use!

Rating: 10 out of 10

Incentivized

November 2, 2019

Use Cases and Deployment Scope

We're using Lola across the whole company's organization. Lola is helping us easily manage the purchases of airline tickets instead of having to pay for the ticket(s) and then get reimbursed. Lola also allows the company card to be on file securely instead of needing the share the actual company card info.

Lola also helps the check-in process go smoothly and is a one-stop point of contact for our flight needs.

Pros

Each employee can easily search and book flights.
Hands off check-in with reminders.
Quick and helpful flight issue resolution (including rebooking.)

Cons

Nothing I can think of that needs to be improved!

Likelihood to Recommend

Lola is simple to use and anyone can use it across the company. We use Lola for booking flights to conferences and conventions. Our entire company uses Lola to book our flights to wherever our bi-annual company meetings are.

I can't think of any travel use cases that Lola wouldn't provide a solution for.

Christopher Ralph

Senior Support Analyst in Customer Service at TaxJar (51-200 employees)

Vetted Review

1 year of experience

We love Lola!

Rating: 10 out of 10

Incentivized

October 31, 2019

Use Cases and Deployment Scope

We use Lola for business travel at our company. We love how easy it is for everyone to make their own airline, hotel, and rental car arrangements while giving our finance team one centralized reporting platform. We all agree that the customer service is top-notch, too. We love Lola!

Pros

The customer service team consistently goes above and beyond.
The development team is really responsive to suggestions and ideas.
The platform is very easy to use. There is very little training required.

Cons

Nothing at this time!

Likelihood to Recommend

Lola is easy to use, and great for small to medium-sized businesses who have frequent travelers. Since each traveler can book their own flights and accommodations, we no longer have to worry about maintaining everyone's travel preferences and needs. The spending guidelines and reporting features allow us to have some control over our expenses.

Verified User

Director (51-200 employees)

Vetted Review

1 year of experience

Great product, my sales team loves it

Rating: 10 out of 10

Incentivized

October 25, 2019

Use Cases and Deployment Scope

Lola is awesome, so easy to set budgets and make sure my team is staying in compliance. With our previous provider the tech never worked and we had to pay per customer service phone call which was outrageous. I would recommend Lola to any company looking to better manager their T&E.

The customer service is 2nd to none as well.

Pros

Online booking feels just like Kayak or Expedia
Customer service is very attentive
Platform is very easy to use

Cons

I wish they had an integration to my expense system, we use an outdated one so probably makes sense they do not.

Likelihood to Recommend

I love it for our company, we have 37 people in the sales org and we do a lot of travel to events and customers. I think it works well in tech companies because it has a very self serve feel and is super easy to use. I do not know enough about who would not be a fit.

Alex Mackenzie

Director of Sales in Sales at Allego (51-200 employees)

Vetted Review

1 year of experience

View profile

Lola.com - Definitely a plus for our business

Rating: 10 out of 10

Incentivized

October 25, 2019

Use Cases and Deployment Scope

Our company began working with Lola.com back in January of 2019 when it was still fresh off having been acquired by AMEX GBT. While we've not rolled it out to everyone within our organization, at this point most of our frequent travelers are set up with Lola accounts and we've made it our de facto solution for corporate business travel support.

Pros

Ease of use
Competitive pricing
Continual improvement of services, new and existing
Modern workflows when securing travel arrangements
Stellar customer support

Cons

Room for existing features to grow and expand, especially on the administrative side
Visually-speaking, the overall layout and color scheme used within the site, specifically when it comes to placement and contrast of key text info, has led to some confusion at times
Need for more support of existing travel rewards accounts

Likelihood to Recommend

Lola.com is well-priced and definitely suited for any business, small to large, that may be in need of a cost-effective option for managing corporate travel. The site is still growing into its role, having gone from a personal travel outlet to an all-in-one corporate travel management solution, but the site has made great strides just within their first year and I fully expect to see great things in year 2.

Mike Eisenberg

Office Manager in Corporate at Bates Group LLC (51-200 employees)

Vetted Review

1 year of experience

Lola.com, Customer Service Ninjas

Rating: 10 out of 10

Incentivized

October 25, 2019

Use Cases and Deployment Scope

Lola.com is being used by our entire organization in the US which is about 69 people. Prior to Lola.com, I was personally booking all travel to include room and board. To say that Lola.com has saved me HOURS in my work week is an understatement. Not only has it saved me time, but it's saved me the general frustration that came with booking travel and coordinating logistics with upwards of 10 people at a time (once close to 50). I'm now able to add employees into the system and Lola.com takes care of the rest.

Pros

Customer service is spot on with every interaction I have.
Being able to set guidelines that are strict enough so we don't blow our T&E budget but also loose enough so that people are able to book quickly and efficiently without having to compromise based on their preferences.
All of the analytics are great. I also really enjoy being able to see who is traveling where and when - without this feature, there would be more interruptions in both my and the traveler's day.

Cons

Would love to see additional airlines added, national and international.

Likelihood to Recommend

We are currently in the process of planning our company wide retreat in which we need at least 69 people to book their flights. While with that many people traveling at once, I do suspect I'll get some questions and have to assist some folks however by using Lola.com, the time I would have spent prior will be cut drastically. And I'll be able to see who is taking what flight and obtain departure and arrival information without much interruption to anyone's day. Prior to Lola.com this task would have been something truly daunting, but not this time!

Verified User

Manager in Human Resources (51-200 employees)

Vetted Review

1 year of experience

Lola.com is a must for growing businesses!

Rating: 10 out of 10

Incentivized

October 25, 2019

Use Cases and Deployment Scope

We implemented Lola.com for business travel across the whole company. As we grew, managing travel for 150+ employees was too time consuming on our support staff and we found Lola.com to do the job for us!

Pros

Easily book flights and hotels
See all flights and hotels booked across the organization
Easily change or update reservations

Cons

It would be nice if you could use miles/points to book flights and hotels
It would be nice if employees could "request travel" but have a manager approve it before it's booked

Likelihood to Recommend

Lola.com is great for a growing business and/or a busy professional. I was traveling to Boston and a snowstorm was coming in and Lola.com reached out and changed my flight all while I was in a meeting. It's so easy to use so when we onboard new staff it's just a simple account set-up for them and they are ready to go.

Sura Hart

Director Of Operations in Corporate at MuteSix (51-200 employees)

Vetted Review

1 year of experience

Verified on LinkedIn

Booking Made: Sleek, Fast, Simple

Rating: 10 out of 10

Incentivized

October 25, 2019

Use Cases and Deployment Scope

Lola is deployed across our entire organization for business travel, remote employees returning to HQ for meetings and countless conferences/events. Lola allows us to book travel, last minute or in advance, and see thresholds set by our admins to ensure our lodging and travel stay within our company policies. This allows me to book travel on my terms while also ensuring that my expenses will be approved for reimbursement.

Pros

Lola allows me to input my preferences for hotels and rental cars as well as airlines. This is hugely helpful when you travel often
Lola stores all of my rewards numbers and TSA/Global Entry numbers so that they are automatically applied when I book
Lola has a live chat system with real employees that have helped me received promotional deals sent to me directly, and apply them to business travel

Cons

Likelihood to Recommend

Lola is great for all travel!

Verified User

Account Manager in Sales (51-200 employees)

Vetted Review

1 year of experience

Saves time on travel booking

Rating: 10 out of 10

Incentivized

October 25, 2019

Use Cases and Deployment Scope

We do a fair amount of business travel for conferences, and as a mostly remote company have a lot of travel expenses in general. Prior to Lola, people were booking their own travel individually and getting reimbursed, and there was confusion around budgets and acceptable expenditures.

Pros

Clean and intuitive interface
Easy comparison of travel options from a wide variety of providers and sources
Excellent customer support when we called in for help on a flight booking

Cons

Would be cool if we could log expenses from inside the app

Likelihood to Recommend

For a growing organization that needs to create an efficient and expense-controlled way to show their employees what travel options are available, this is a good fit. We've been able to create more clarity around budgeting, and give people more flexibility in travel options.

Sean Flanagan

Business Development Executive in Sales at Botkeeper (51-200 employees)

Vetted Review

1 year of experience

View profile

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