livepro

livepro provides a range of Knowledge Management Solutions from start up Knowledge Base Software to Premium Multi-channel Knowledge Management Systems for corporate and government enterprises. Adapated to the workforce and integratable with exisiting systems, including Zendesk, NICE, Genesys PureCloud, Salesforce, Slack, and WordPress.

livepro software is designed to be accessed by the contact centre, customer self-service, HR, employee training-inductions and just about every department within an organisation.

Benefits, according to the vendor:

· Customer Satisfaction - Shorter wait times, less transfers and staff who can confidently answer even the trickiest questions.

· Staff Engagement & Retention - Less stress on the job makes for happier, more engaged staff.

· Compliance & Risk - Process guidance & decision-making tools.

· Analytics and Insights - livepro’s customisable analytics and reporting provides a detailed understanding of how customers and staff access an organisations knowledge base.