Leaptree Optimize

What is Leaptree Optimize?

Leaptree Optimize ultimately aims to ensure that every customer interaction meets the highest quality standards.

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Categories & Use Cases

Media

Screenshot of a view of Leaptree Optimize

Screenshot of the contact center performance monitoring dashboard, with reports.

Screenshot of where chat interactions are scored within the customer service history.

Leaptree Optimize

Screenshot of where to assign targeted learning actions when agent performance drops.

Screenshot of an example of automated scorecard creation and sampling, with AI-powered interaction review.

Screenshot of where to configure scorecards for clear, consistent QA across any Salesforce team.

Screenshot of how to let agents view scorecards from cases to access feedback, training notes, and performance insights.

Screenshot of where to evaluate voice calls, and chats.

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Screenshot of a view of Leaptree Optimize