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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Leaptree Optimize

    N/AN/A100% Salesforce native, Leaptree Optimize is a Customer Experience QA and performance management solution built to help customer service, support, and sales teams boost quality, compliance, and efficiency. By automating manual CX quality assurance tasks, Leaptree Optimize helps teams to score more customer interactions, delivering faster insights and actionable feedback. Key Features: AI-Driven CX QA Automation – Reduces manual scoring time and…

    $9,995

    per year (for up to 10 CX evaluators and 100 CX agents)

    MaestroQA

    Score8.1 out of 10
    N/AMaestroQa is QA software that aims to drive customer loyalty. It provides unfiltered visibility into what's happening with agents, customers, CX processes, and business with a quality program built on MaestroQA.N/A
    Pricing
    Leaptree OptimizeMaestroQA
    Editions & Modules
    Professional
    $89
    per month (billed annually) per CX QA evaluator (>10)
    Enterprise
    $109
    per month (billed annually) per CX QA evaluator (>10)
    No answers on this topic
    Offerings
    Pricing Offerings
    Leaptree OptimizeMaestroQA
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup Fee$3,500 one-time feeNo setup fee
    Additional Details
    More Pricing Information
    Best Alternatives
    Leaptree OptimizeMaestroQA
    Small Businesses
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    Sogolytics
    Score9 out of 10
    Medium-sized Companies
    Playvox
    Score7 out of 10
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    Enterprises
    Calabrio WFM
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    All AlternativesView all alternativesView all alternatives
    User Ratings
    Leaptree OptimizeMaestroQA
    Likelihood to Recommend
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    Leaptree OptimizeMaestroQA
    Likelihood to Recommend
    Leaptree
    No answers on this topic
    MaestroQA
    If you have a small to mid-size Contact Center, MaestroQA is a wonderful tool to measure the quality of service being delivered by your agents.
    Incentivized
    Read full review
    Pros
    Leaptree
    No answers on this topic
    MaestroQA
    • Monitors the quality of our agents
    • Provides a user-friendly front end
    • Provides detailed reporting
    Incentivized
    Read full review
    Alternatives Considered
    Leaptree
    No answers on this topic
    MaestroQA
    NICE CXone has a great QMS - Quality Management System, but it comes at a much higher cost than MaestroQA
    Incentivized
    Read full review
    Return on Investment
    Leaptree
    No answers on this topic
    MaestroQA
    • We saw an instant improvement in our Agent's quality
    • This is truly a collaborative tool - Quality Analyst - Agent
    Incentivized
    Read full review
    ScreenShots

    Leaptree Optimize Screenshots

    Screenshot of a view of Leaptree OptimizeScreenshot of the contact center performance monitoring dashboard, with reports.Screenshot of where chat interactions are scored within the customer service history.Product screenshotScreenshot of where to assign targeted learning actions when agent performance drops.Screenshot of an example of automated scorecard creation and sampling, with AI-powered interaction review.