Latitude by Genesys

Score10 out of 10

6 Reviews and Ratings

What is Latitude by Genesys?

Latitude by Genesys® is a standalone product that provides an integrated solution to fully meet customers' requirements of accounts receivables challenges from day one delinquency or negligence through charge-off and debt sale. With a businesses servicing platform bridged with Latitude software, all the necessary information, both current and historic, is available to the agents on a single platform on a single desktop. Latitude also integrates with the Genesys PureCloud®, PureConnectTM and PureEngageTM platforms.

Categories & Use Cases

Media

Screenshot of Latitude by Genesys - Agent Desktop

Screenshot of Latitude by Genesys - Workflow

Screenshot of Latitude by Genesys - Job Manager

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Screenshot of Latitude by Genesys - Agent Desktop

#1 most frequent

Finance and Insurance

80.0%

4 installations of 5

#2 most frequent

Information

20.0%

1 installation of 5

Roger Weiss

President in Corporate at Consumer Adjustment Company, Inc.(CACI) (51-200 employees employees)

Pros

Report Building
Multiple account management for the same consumer
Very user friendly. Lot's of drop down's and point and click features.

Cons

In the past, their support has been slow. This has improved dramatically.
They don't take every one of my ideas and pump it into base code IMMEDIATELY!!

Most Important Features

Account Analysis
Exchange
Interface partners

Return on Investment

It has allowed us to better automate and streamline processes
It is easy to modify nearly on the fly.

John Everman

CEO / Founder in Corporate at Guru DNA Consulting (1-10 employees employees)

Pros

Support - newly rebuilt from the ground up Q4 2020
Automation - ease of reducing overhead with staff
Workflow - account "cradle to grave" management
Customer Satisfaction - highly focused team on delivering the best experience to all customers
Customer Advisory Board - team made up of leading industry experts that are end users of the product to provide invaluable insight to the future direction of the product
Consulting Partners - various consulting partners, including my company, are engaged to assist with any client needs, development or temporary development staff augmentation. Many partners with 20+ years experience in the industry.

Cons

Compliance Functions - (currently being developed)
Omni Channel Communications - (currently being developed)

Return on Investment

Latitude by Genesys has allowed me to operate a small, nimble and highly efficient team of consultants.

JOSE ROMAN

COO (Chief Operating Officer) in Corporate at PR Consumer Debt (51-200 employees employees)

Pros

Payments plans management
Account analysis reports
The system is user friendly

Cons

Integrating Latitude with Microsoft Office would be good.
It would be good if the system allows the user to create more fields. The system does not allow users to create customs fields. Users only are allowed to use the fields that the system has. We use another platform that allows users to create additional fields to put more data in.

Return on Investment

It help us a lot to manage our day to day business.
It helps our users to produce invoices and handling payment plans in a very efficient way.

Usability

Other Software Used

Quick Base, NETSCOUT nGeniusPULSE

Robert Burnside View profile

Director of IT in Information Technology at Contract Callers Inc. (501-1000 employees employees)

Pros

The only thing done well, as it relates to Latitude, is the people at the support desk. They are amazing and work well with the tools they have. In my experience with Genesys, this is all that is done well.

Cons

Everywhere. You do not have one Latitude customer that is satisfied with the level of service received from Genesys. We thought Interactive Intelligence was bad. Genesys has taken it down to a lower level.
Genesys needs to commit to either selling Latitude to a company that wants to provide the upgrades and support it needs, or update its level of support on the product. The product is dying thanks to the negligence from Interactive Intelligence and Genesys.

Shaw Systems Collections, loan servicing software

Katabat

Latitude by Genesys

What is Latitude by Genesys?

Categories & Use Cases

Media

Most Frequent Users

Finance and Insurance

Information

Reviews