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Landbot

Score7 out of 10

7 Reviews and Ratings

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What is Landbot?

Landbot.io is a no-code chatbot platform used by businesses to build frictionless conversational experiences from end-to-end.

With the goal of turning conversations into profitable outcomes, Landbot helps Marketing, Operations, and Customer Service teams increase their efficiency and cut operating costs. Whether it's for WhatsApp, Web, or Messenger, the user can create automated chatbot flows to better engage customers and increase conversion rates.

The vendor further states Landbot is also leveraging recent advancements in AI and GPT-3 to help make the chatbot building experience even more accessible, combining the no-code capabilities of Landbot with other Large Language Models.

Categories & Use Cases

Media

Screenshot of Landbot - Visual Plus & Drag
Screenshot of Landbot - Integrations
Screenshot of Landbot - Templates - Bricks
Screenshot of Landbot - WhatsApp Automation
Screenshot of Landbot - Formulas
Screenshot of Landbot - Analytics
Screenshot of Landbot - Dynamic Data
Screenshot of Landbot - Conditional Logic

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Screenshot of Landbot - Visual Plus & Drag

Reviews

What users are saying about Landbot.
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Cool service with a visual designer for creating chat bots for landing pages

Incentivized
Vitali Kosyrau
CEO (Chief Executive Officer) in Corporate at Belcert BY LLC (1-10 employees employees)

Pros

  • Simple visual constructor for your bots
  • Many bot patterns
  • Zapier and Webhooks
  • Full customization CSS for your bots

Cons

  • Need to improve answer options with pictures
  • Ability to upload custom icons for answer buttons
  • The ability to pop up on the side like Typeform has.

Return on Investment

  • Fast payback on advertising budget due to high conversion.
  • Need a mobile application for chat operators, if the leads want to chat with a living person.

Other Software Used

Google Ads (formerly AdWords), Zapier, Mailchimp

A bot platform that you should never miss to try.

Incentivized
Verified User
Analyst in Marketing (5001-10,000 employees employees)

Pros

  • User Interface: All you need is your bot script ready, the easy-to-use UI makes the bot building super cool and easy.
  • Auto Assign: The auto-assign feature works flawlessly. It reduces or most of the time removes the need for a chat assigning system/routing system. This feature when rightly used assigns the chat to the agents according to their workloads.
  • Integrations: Landbot has the highest amount of integrations compared to other similar tools that we use ( such as drift, MobileMonkey .etc). We mainly use Calendly, Zendesk, and Zapier.

Cons

  • Keywords Jump Feature: As a feature, it is good. But there is a scope of improvement that I see. In our Business, there are a lot of words that are similar for example Bearing/Bear ring/Bearing. So, at times the bot takes some time to find the exact keyword what the user wants and then route it accordingly. Most of the time, it does right, but at times it doesn't.

Most Important Features

  • Whatsapp Business: We use it extensively with our customers
  • Auto Assign Feature
  • API Chatbot

Return on Investment

  • We mostly had a positive impact with this tool. With our chat channel, we increased our new customer rate by 15% and return customer rate by 10%. We are seeing some decent returns with the tool.

Alternatives Considered

Drift and MobileMonkey

Other Software Used

Drift, MobileMonkey, IBM Watson Assistant

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