Landbot vs. Zendesk Sunshine Conversations

Great for the site embedded. Ideal for advertising traffic—conversion up to 20%. Not suitable for creating bots in instant messengers. Still, there are other more convenient services for this. Waiting for improvements, human takeover, redesign, and proactive mobile redesign.

Incentivized

Zendesk Sunshine Conversations (formerly Smooch) would be well suited for the companies who have mission critical conversations with their customers and need to be able to document and track everything for reporting purposes, such as a Help Desk, like we have in place. It wouldn't be suited for people who have to consistently go back to previously tracked tickets to re-open.

Incentivized

• Simple visual constructor for your bots
• Many bot patterns
• Zapier and Webhooks
• Full customization CSS for your bots

Incentivized

• Creating support ticket
• Distributing tickets among agents
• Integration

Incentivized

• Keywords Jump Feature: As a feature, it is good. But there is a scope of improvement that I see. In our Business, there are a lot of words that are similar for example Bearing/Bear ring/Bearing. So, at times the bot takes some time to find the exact keyword what the user wants and then route it accordingly. Most of the time, it does right, but at times it doesn't.

Incentivized

• Everything I found good, no improvement as of now

Incentivized

Everything is simple. Very helpful support team. Always answer your question and help solve the problem.

Incentivized

Drift is quite pricey, on the cost part, Landbot was much better with almost similar features. Also, on the UI front, Landbot was a pretty decent tool compared with Drift or MobileMonkey. The usage was easy, the reporting was very easy to get. Considering all these parameters, we chose Landbot for our Organization.

Incentivized

We were able to reduce our monthly license cost in nearly 50% which is key on emerging markets and being a startup with a reliable solution that integrates with most of our internal systems. Support and documentation in spanish was also a key factor in our case as we are based in Latam and not all of our developers and team members are fluent in english.

Incentivized

• We mostly had a positive impact with this tool. With our chat channel, we increased our new customer rate by 15% and return customer rate by 10%. We are seeing some decent returns with the tool.

Incentivized

• Add another way of contacting our users
• Add more detail to our tech support tickets
• Offload some of the follow up requirements from the engineer to the coordinator

Incentivized