Khoros Social Media Management

Score8 out of 10

295 Reviews and Ratings

What is Khoros Social Media Management?

Khoros (Formerly Spredfast + Lithium) is a social media management platform. Key features include: Plan and Organize Social Campaigns, Manage Real-Time Engagement, and Learn and Prove Social Impact

Categories & Use Cases

Media

Screenshot of the channel performance dashboard, for monitoring different metrics and comparing the performance of posts by content type and labels to optimize for the audience.

Screenshot of the cross-channel dashboard. It provides a holistic view of paid and organic campaigns, allowing teams to compare performance and optimize for engagement and reach with campaigns.

Screenshot of the cross-channel dashboard. Users can compare the performance of posts across channels, ensuring that time and resources are allocated effectively to reach the target audience.

Screenshot of the calendar view. This presents all scheduled posts by assignee, channel, and tags so that nothing is missed and content is delivered on time.

1 / 5

Screenshot of the channel performance dashboard, for monitoring different metrics and comparing the performance of posts by content type and labels to optimize for the audience.

Bulk actions
Users can streamline workflow by taking bulk actions on multiple posts at once, such as archiving mentions, assigning tasks, or labeling sentiment.
Category average: 8.5
Content planning and scheduling
Users can easily plan content and schedule posts to various social media channels and profiles from one interface.
Category average: 9.1
Real-time tracking
The tool tracks mentions and comments in real-time.
Category average: 8.5

Broad channel coverage
The tool monitors multiple social channels, as well as blogs, forums, news sites and other websites.
Category average: 8.2
LinkedIn
The software allows users to monitor, publish and respond via LinkedIn, including Groups.
Category average: 8.9
Pinterest
The software allows users to monitor, publish and respond via Pinterest.
Category average: 8.4

#1 most frequent

Professional, Scientific, and Technical Services

23.1%

77 installations of 334

#2 most frequent

Information

12.3%

41 installations of 334

#3 most frequent

Manufacturing

11.7%

39 installations of 334

Verified User

Employee in Social Media (1001-5000 employees employees)

Use Cases and Deployment Scope

The organization I work for uses Khoros Social for two vastly different clients. We can efficiently moderate, respond to, and escalate multiple issues on various platforms for the client. Thanks to Khoros, we can check multiple platforms within our required SLAs. Escalations can be made promptly as well.

Pros

Moderation
Data
Meets time constraints.

Cons

Slightly less options with set up areas.

Return on Investment

Improved time it takes our mods to check various channels hourly.

Alternatives Considered

Hootsuite, Sprinklr Insights, Sprinklr Social, Sprinklr Marketing and Sprinklr Service

Other Software Used

Sprinklr Social, Hootsuite

Verified User

Consultant in Marketing (1001-5000 employees employees)

Use Cases and Deployment Scope

We use Kharos for all social media planning, posting our content on different social media platforms, and social listening. This software helps us measure our performance on different social media platforms. We also used it for competition analysis. Overall, it is a good software for social media management.

Pros

Social media listening.
Social media content analysis.
Social media planning.

Cons

Customer care.
Improvement in Dashboard.
Some metrics are still missing in the dashboard.

Return on Investment

Save men hours which impacts the ROI.
Easy to use dashboard.
All content in one place.

Verified User

Employee in Marketing (1001-5000 employees employees)

Use Cases and Deployment Scope

Use it for social media cross functional sign offs

Pros

Prompts
Email notifications

Cons

Sends repeat notifications to approve but it’s still pending others to approve

Return on Investment

Easy management of organic posts

Verified User

Strategist in Social Media (51-200 employees employees)

Use Cases and Deployment Scope

We use Khoros Social Media Management for social listening and crisis management. It helps us to understand brands reputation better and reduce brand risk, by monitoring online conversations and social mentions. We also monitor trends, brands' competitors, and understand what people are telling about the brands we work with in order to maximize positive convos and reduce negative ones.

Pros

Social listening
Crisis management
Competitors monitoring

Cons

It could be better at analyzing sentiment
I don't really see the benefit of social planning

Return on Investment

The ability to quickly address threats
The ability to improve competitor analysis

Alternatives Considered

Talkwalker by Hootsuite, Brandwatch and Meltwater

Other Software Used

Talkwalker by Hootsuite

Verified User

Professional in Marketing (1001-5000 employees employees)

Use Cases and Deployment Scope

We used to use Khoros Social Media Management as our social media management tool, but at that time the interface felt outdated, and the platform didn't have as much powerful tools as their competitors. The Analytics module by the way is really impressive, and that's a good point to highlight. Overall Khoros Social Media Management didn't fit our needs so we changed the social media management platform to another one more "mature" and "robust".

Pros

Analytics module
Basic post scheduling
Smart scheduling

Cons

Lack of native social networks functions
Outdated UI
Steep learning curve

Return on Investment

Easy post scheduling
track brand's reputation
Powerful analytics tools

Alternatives Considered

Emplifi Social Marketing Cloud, Sprinklr Social, Sprinklr Insights and Zoho Social

Other Software Used

Sprinklr Social, Zoho Social, Emplifi Service Cloud

Sprinklr Social

Salesforce Marketing Cloud Social Studio (discontinued)

Sprout Social

Khoros Social Media Management

What is Khoros Social Media Management?

Categories & Use Cases

Media