#1 most frequent
United States of America
74.1%223 installations of 301
What is Jobber?
Jobber is field service management software from the company of the same name in Edmonton, Alberta.
Categories & Use Cases
Videos
Who Buys & Uses Jobber
#1 most frequent
Construction
22.0%66 installations of 300
“It has dramatically helped keep us organized”
#2 most frequent
Professional, Scientific, and Technical Services
11.7%35 installations of 300
#3 most frequent
Other Services (except Public Administration)
9.7%29 installations of 300
“there has been nothing negative with Jobber it only improves your company's work flow and organization.”
#2 most frequent
Canada
17.6%53 installations of 301
#3 most frequent
United Kingdom of Great Britain and Northern Ireland
2.3%7 installations of 301
Pros
- Streamlined scheduling and appointment management
- Simplified invoicing and payment processing
- Enhanced business organization and workflow
Cons
- Limited customization options for invoices, quotes, and scheduling
- Reporting and data management limitations
- Occasional QuickBooks syncing errors
Jobber Improves our Quote to Booked Job Conversion Rate with their Options feature
Use Cases and Deployment Scope
We are a residential home cleaning service. We use Jobber to manage quotes, scheduling clients, manage team scheduling, and invoicing for services. We use reporting data to monitor our business growth/health, identify trends and create projections that help us chart our course ahead.
Pros
- Quotes/Estimates - this is the major winner for us and an area where we haven't found worthy competition. The features we rely on the most are include the "options" feature (reducing back and forth with clients and allowing them to make a decision as soon as they open the quote) and automatic deposit collection. These features help us to have, for our industry, a high conversion rate with the way we utilize them.
- Client reminder emails/texts - consistent, reliable, no text limits
- Visual Interface - we appreciate the modern looking interface.
Cons
- When I open Jobber for daily use, we frequently need to clear advertisements - specifically regarding referring Jobber to others. If it were related to product updates, it may be more relevant, but consistent referral promotions or online web-events are not what I want to clear when I just want to get to work in my expensive crm software
- Reports are frustratingly bulky and inconsistently formatted - the report generator doesn't include all reports, most notably missing is timesheets. An extra step to view the list of available reports was recently added after additions to paid, optional service offerings were placed higher on the menu, requiring scrolling to reach the reports.
- A web developer was hired by us to streamline some of our necessary reports into a calculation / report upload tool. Further changes were made to the actual reports on Jobber's end that were (very minorly helpful for us and not worth the cost or the effort put into the upgrade that I could tell, in the fact that) we have to pay the developer to rework our calculation tool due to simple changes in the order of the columns
- Scheduling - we were optimistic about the beta schedule but the absence of dispatch view is a glaring gap. Additional page realestate is used in the beta mode that makes less of the schedule visible. Changes were made to "complete" job's next steps that add work for us.
Return on Investment
- Conversion rates of quotes given is up
- As a very small business - the automatic reminders for cleaning services are KEY to customer retention and a consistent, professional appearance - immeasurable
- Two-way texting - providing a seamless way for clients to communicate needs and reply to reminders improves customer services and builds retention
Usability
Alternatives Considered
HouseCall Pro, QuickBooks Commerce, MaidCentral, The Customer Factor, HoneyBook and Workiz
Other Software Used
Connecteam, QuickBooks Online, Applause, Google Drive
Jobber
Use Cases and Deployment Scope
Jobber keeps up with all of our appointments and keeps us on schedule. Since using Jobber, we have not missed one appointment. Also Jobber makes it so easy to get all our clients on with Card on file to make sure we collect payment quickly, no more chasing our money down.
Pros
- Scheduling
- Payments
- Quotes
- Invoicing
Cons
- Training
- Training
- Training
Return on Investment
- Positive - able to run reports
Usability
Alternatives Considered
Yardbook
Other Software Used
Google Maps API
Jobber Review
Use Cases and Deployment Scope
Jobber helps us by organizing invoices and quotes. One issue that Jobber addresses is scheduling jobs, as it features an easy-to-use scheduling system within its software. Additionally, Jobber has simplified the payment process for both business owners and clients, making it easier to settle invoices. I appreciate that clients have a user-friendly dashboard. where they can request work and review their past invoices.
Pros
- Getting paying faster and easier
- Nice looking Invoices and Quotes
- Nice dashboard for business owners and clients
Cons
- Making Invoices and Quotes more customizable for business
Return on Investment
- Positive: Making Invoice and quote easy to send
- Positive: Having Invoices and quotes a different sections
Usability
Proud Customer
Use Cases and Deployment Scope
I have used Jobber for three years now and it has really helped mainstream our business. From organizing upcoming projects and ordering products so they are ready on time, to keeping our team efficiencies high and our customers satisfied. We know we chose the right company to build our business around. We appreciate the great customer support that the Jobber team has offered as we have evolved our team and our needs. Overall great experience.
Pros
- Organize client information
- Organize business demands for projects
- Keeps our team up to date on project outcomes
- Office organization
Cons
- I think there needs to be an attachable client hub link for our website for new clients to create an account for requests
Return on Investment
- It has dramatically helped keep us organized
- It has helped us keep payments taken care of and ensures that we don't miss an invoice
- It is great for our lead process
- I would like to see a lead board or line to help keep track of leads
Usability
Alternatives Considered
Procore, Agility Blue and monday CRM
Very good
Use Cases and Deployment Scope
It creates a smooth progress from request to closing the sale to scheduling and invoicing. This used to be our biggest pain point, and now it is clear in one system for both clients and employees. Instead of multiple programs, we now use one program which makes it super easy
Pros
- Full process from sale to invoicing
- Time tracking
- Scheduling
Cons
- Turning off notifications for a job instead of client
- Easier view of tips
- Lower cc charge
Return on Investment
- 51-103 clients
- 4 to 14 employees
- 1 contract to 14
Usability
Alternatives Considered
QuickBooks Time
Other Software Used
QuickBooks Online
