Jobber is field service management software from the company of the same name in Edmonton, Alberta.
$39
per month 1 user
ServiceTitan
Score 5.8 out of 10
N/A
ServiceTitan is a cloud-based field
service management solution. The platform includes CRM, intelligent dispatch,
comprehensive reporting, marketing management tools, mobile connectivity for
field techs, and QuickBooks integration.
The platform's core product offers
advanced job booking, drag and drop dispatch board, communication with
technicians via integrated texting, email and calls, and advanced reporting.
The technician mobile solution allows for paperless invoicing, virtual…
The cost of Jobber is not suitable for a startup - even our company size is hard pressed to squeeze in other areas of business to afford the cost. Zenmaid or other maid-forward services may be better suited since Jobber seems to focus it's offerings on one-off as opposed to recurring services like ours. For business who do in-person estimates like ours, the streamlined estimate feature which causes increased conversion rates makes it worth the cost - as we anecdotally gain more business this way. However, if we switch to an online booking / instant booking model as opposed to in-person estimates, we may not require this feature. Zenmaid has a "gamified" residential booking page that was extremely high converting for us - we received sometimes 30+ inquiries per day due to the ease of use - MANY more completed inquiries than we receive now - but they didn't have a quoting and deposit collection tool - so here we are. If we used their instant booking feature we would have stayed due to the scheduling tool, gap finder, prevention of double booking employees, and cleaning service focus, as well as significantly reduced pricing.
ServiceTitan seems to be incredibly customizable depending on what is needed, and therefore I would recommend it in any case where customers and jobs are recorded and scheduled. It can be used in a variety of ways and has multiple functions, including revenue and inventory tracking. Whether a big or small company, I feel with proper training anyone could utilize ServiceTitan very effectively to improve both productivity and record-keeping.
The recurring job feature was key to our decision in selecting Jobber. There's a lot of flexibility in how you schedule recurring work. I especially like that you can select the frequency (weekly, monthly) coupled with either a specific date or day of the week/month.
Client email reminders help our clients know when we're coming and provide an important point of contact. Customizing the email was easy.
Client overview. It's extremely helpful to be able to view a client's record and see the upcoming visits along with the completed work.
Real-time tracking. The biggest problem in logistics in, my opinion, is knowing if your products are arriving on time or not especially as it pertains to food, that was huge here.
Most of our managers travel constantly from corporate to distribution because of how centralized the company is they needed something flexible that allowed them to run reports whenever and however.
Ease of use - I'll be honest in that our employees are not the cream of the crop as it pertains to their education, this software made the learning process simple.
When I open Jobber for daily use, we frequently need to clear advertisements - specifically regarding referring Jobber to others. If it were related to product updates, it may be more relevant, but consistent referral promotions or online web-events are not what I want to clear when I just want to get to work in my expensive crm software
Reports are frustratingly bulky and inconsistently formatted - the report generator doesn't include all reports, most notably missing is timesheets. An extra step to view the list of available reports was recently added after additions to paid, optional service offerings were placed higher on the menu, requiring scrolling to reach the reports.
A web developer was hired by us to streamline some of our necessary reports into a calculation / report upload tool. Further changes were made to the actual reports on Jobber's end that were (very minorly helpful for us and not worth the cost or the effort put into the upgrade that I could tell, in the fact that) we have to pay the developer to rework our calculation tool due to simple changes in the order of the columns
Scheduling - we were optimistic about the beta schedule but the absence of dispatch view is a glaring gap. Additional page realestate is used in the beta mode that makes less of the schedule visible. Changes were made to "complete" job's next steps that add work for us.
We'd like to be able to text estimates (currently, email is the only function)
We'd like to have audit trails on Customer and Location records (currently only at the job level)
We'd like to be able to email/text the customer multiple options within estimates, like the techs can do on their tablet, it's just not a function that can be presented by the office.
Jobber is an easy-to-use and friendly software designed for efficiency. Its interface is well-organized, ensuring that each section is intuitive and accessible. Users can navigate smoothly through tasks, making project management simpler. Overall, Jobber enhances productivity and streamlines operations, making it a valuable tool for various projects.
I rarely run into any issues while using ServiceTitan other than the occasional scheduled maintenance. It is very intuitive and easy to learn, with many capabilities that can be suited to any job position in a business. The functions are consistent regardless of your department or use case, and can be easily customized to fit any and all of a company's needs.
There is hardly an app that covers it all while staying simple and wrapping up the process. From the filing of the request, everything goes smoothly following a natural progression. Reports are insightful, give you an instant overview and easy to understand. In addition, you can easily track any information from those on clients to expense tracking.
More expensive than Jobber and more complicated. Pretty much does the same tasks. I canceled after 2 days of HouseCall Pro and continued using Jobber. Jobber makes my life simple and I need that while running a busy cleaning company
autotask has a sales team that can work with you to understand your specific business scenario. They have offered to scope an integration project with us. We are looking forward to making progress on a tailored solution with them
