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Iterable Professional, Scientific, and Technical Services Reviews & Insights

Score8.8 out of 10

193 Reviews and Ratings

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Based on 1,449 HG Insights installations.

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Professional, Scientific, and Technical Services

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Reviews

10 Reviews
Professional, Scientific, and Technical Services

If you want to supercharge your marketing efforts, Iterable is the answer.

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use Iterable to send emails. We also leverage segment as a CDP to pipe data into Iterable which integrates seamlessly. We have multiple BU, so Iterable does a good job keeping the B2B and C2B users separate. We have experience nothing but great things from the support team and product.

Pros

  • Segmentation
  • UI
  • Customer support
  • AI

Cons

  • Reporting
  • Heatmap for clicks

Likelihood to Recommend

Iterable is super easy to use. From start to finish our migration was without any hiccups and we love the UI. Segmenting audiences is easy and creating journeys is great with drag and drop. The AI suite is a really nice touch, we haven't leverage all of the features but plan to do so in the near future
Vetted Review
Iterable
6 years of experience

Iterable is a great email marketing tool

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

I use Iterable every day for email creation for blast campaigns and workflows. Iterbale is my go to email software and has a lot of great features and is really easy to edit my emails with. Uploading users is also pretty simple and quick, even it it is a couple hundred thousand users.

Pros

  • Upload process for lists
  • Creating a new workflow
  • Editing email with side by side view

Cons

  • Adding folders for things such as lists
  • Not adding in random code when I'm editing my emails
  • Better analytics

Likelihood to Recommend

[Iterable] is suited for someone who is trying to build out a new email workflow for a user sign up and there after. Building emails such as email verification, forgotten password and uploading a user profile. Sometimes the analytics aren't detailed enough though so there are some instances where you will need to pull data from another source.
Vetted Review
Iterable
3 years of experience

Why use Iterable?

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We use Iterable for email marketing. Both for marketing and triggers. Iterable has been a solid platform to use and we love the reporting features as well, very comparable, if not superior, to other email platforms when it comes to reporting. The insights are valuable and it has also helped us use learnings to boost our performance on other channels when we understand what creatives users engage with best. The ease of use has also helped us better join our email program to create a more unified customer experience, which has led to more conversions and higher AOV for our email program. We would recommend Iterable to other marketers looking to do the same.

Pros

  • Unified customer experience
  • Reporting
  • Scheduling

Cons

  • Better SMS functionality
  • Sign up forms
  • Reporting is great but can always be better

Likelihood to Recommend

For medium size retail businesses, Iterable is a good option! I would not recommend Iterable for larger, enterprise level businesses.
Vetted Review
Iterable
3 years of experience

Iterable sets the bar when it comes to emails. It's easy to use and great for any marketer.

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

I recommend and use Iterable with several of my clients. My main role is to help set up the platform and strategize affective email campaigns for my clients. Iterable's robust system allows us to really understand our customers and drive conversion. I'm able to set up multiple user journeys for my clients to increase conversion. These journeys include: welcome campaign, promotions, winback, cart abandonment, etc. I'm also able to run deep analysis on each campaign to help us better understand the customers and their buying habits.

Pros

  • Templates make it very easy to set up dozens of campaigns, while minimizing the time it takes to create it. Anyone can create a template with not HTML knowledge required.
  • Iterable is great for analysis. We're able to really understand the customer based on what products they purchase and how they interact with each campaign.
  • Segmentation is a huge win because we're able to send hyper-focused emails to specific customers.
  • Journey's are very easy to use and have a lot of capability.

Cons

  • While Iterable is great for analysis, I do wish they have a more visual way to display the analysis. It's very technical but some people prefer charts and graphs.

Likelihood to Recommend

Iterable is great for email marketers that are not advanced/technical in emails. They made it very simple to create emails and run campaigns. Everything about Iterable is very easy - from creating emails with drag and drop functionality, segmenting and creating send lists, and even setting up a journey. The only downside with Iterable is that it's mainly meant for larger companies. There are better platforms if you're using email in a very simple way.
Vetted Review
Iterable
2 years of experience

Why I love Iterable (and what it would take to make me love it more)

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

At LeadMark, we specialize in financial publishing and lead generation. We do that through the power of email marketing, specifically via the publication of 7 "main" free newsletters. We mail tens of millions of emails each week, and there aren't many platforms that can handle the volume of emails we send, or the intricate ways we break down the data and share it with our database. Iterable has been able to provide everything that we need to handle our email marketing within a single framework, making it much easier for us to have seamless function and easier training and transition as teams grow and change.

Pros

  • It makes designing and deploying great looking emails easy with their drag-and-drop technology and framework.
  • Iterable allows for great customization and time-saving with the use of their handlebar snippets. This has revolutionized how we are able to monetize our editorial audiences using clear logic that helps us get the most for each of our conversion efforts.
  • The various ways that you can run and view reports is incredibly helpful, and easy to customize. This means we can find most of the data we want and need across our various departments with their differing goals without having to piecemeal together crazy solutions or waste time reinventing the wheel.

Cons

  • One of my biggest frustrations with Iterable is that, in their continual quest for improvement, they sometimes make rather large and highly impactful changes to the platform without giving users ample notice or details on how to navigate the changes.
  • The heatmaps are wildly inaccurate if you don't toggle to see raw data. This was something no one exactly tells you, and you have to figure it out for yourself. It can be vastly different than the reality. I'm hoping this is something that gets fixed ASAP.
  • Notifications are hard to work with. You can't scroll through them or navigate different pages, so it's feasible you could miss an important notification in accounts that are very active and sending out a lot of blasts and journeys.

Likelihood to Recommend

While we sometimes laugh and joke and call Iterable "irritable", the truth is that it's the best system out there for large enterprise needs. We've tested out a slew of other solutions that make a lot of big promises, but fail to deliver. That is why 7 out of 7 of my directly-controlled newsletters operate out of the Iterable platform.

That said, it is the best of the best, and it isn't cheap. Smaller organizations that have small lists or haven't yet mastered monetizing their lists would have a hard time absorbing these costs and staying in the black. It's amazing, but you kind of have to "grow into it."

Cross-channel customer engagement platform

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We use Iterable for Promotional and Operational email sends. We had some issues with Eloqua creating decision rules on real-time data. But Iterable solved that problem for us.

Pros

  • Decisions on Real-Time data
  • Custom fields availability
  • You can message your customers across various channels (email, SMS, push, in-app messages, and web push notification) and grow your customer base, boost engagement, and increase user lifetime value

Cons

  • Subscription Management could be better
  • We should have a Master Exclude filter/list
  • Integration with SFDC

Likelihood to Recommend

Iterable is good if you want to message your customers across various channels (email, SMS, push, in-app messages, and web push notification) and grow your customer base, boost engagement, and increase user lifetime value.
It is less appropriate when you have multiple form pages and you want to trigger confirmation emails to the contacts.

Don't waste time, if you have an email list over half a million you need to be on Iterable.

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use Iterable for email, SMS, and push notification marketing. It allows us to leverage datasets we've built around our user base to develop automated, multi-channel lifecycle marketing programs. We have newsletters, drip campaigns, and reengagement campaigns that we have been able to monetize to a great extent because of the tools built into Iterable's platform.

Pros

  • Amazing drag and drop editor that allows us to quickly build out email and SMS campaigns.
  • A really great journey builder that allows us to build out multi-channel marketing journeys that we can send users through.
  • Great customer service with support available when something goes wrong, and an account manager we meet with regularly to address concerns and learn best practices from.

Cons

  • As with any platform, there can be bugs after an update goes live.
  • Some features, such as SMS and push, don't seem to be used by very many clients and are not as robust as their email features.
  • It would be amazing to have a version history with the ability to revert to previous versions of an email campaign or template.

Likelihood to Recommend

I would call myself a marketing generalist, and in my decade of experience, I've used half a dozen email service providers. Iterable is the one where I've been able to build out the best-looking campaigns with the greatest ease and been able to leverage our internal company data, and create dynamic content without needing a developer to be involved on a day-to-day basis. It's really let us expand our program quickly.

A Good Email Marketing Tool but Can't Replace a Fully Fledged Marketing Automation Tool.

Rating: 6 out of 10
Incentivized

Use Cases and Deployment Scope

This tool is good for email marketing and we have switched to it because of its real-time email marketing functionality that makes the user experience better as now we can immediately interact with the customers based on their inputs through our already prepared templates. Since Iterable can have multi-dimensional data, so it can be very useful to personalize content while sending out emails.

Pros

  • Data handling
  • Personalizing templates with handlebars
  • Out of the box SMS campaign functionality
  • Real-time tracking using triggers

Cons

  • Forms
  • Landing pages
  • Analytics tool of its own for reporting
  • More than one entry source to a journey

Likelihood to Recommend

Iterable is good if you need to handle different types of data and it also works really well if you want to work based on real-time event triggers but it lacks behind in some things when compared to a full-fledged marketing automation tool like it doesn't provide out of the box analytics tool of its own, it doesn't have the functionality to create forms and host landing pages.

Iterable: Great UI and Robust Reporting

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We use Iterable to manage our email lists which we sell to clients to advertise their products. Our problems include email deliverability, ad performance, and maintaining positive engagement with our emails by providing valuable content and promotional offerings.

Pros

  • Live support chats
  • In depth stats and reports on campaigns
  • User interface is intuitive and easy to use

Cons

  • It could provide better tips and checks for email templates as far as deliverability and spam placements or something maybe.. like "hey are you sure you want to add this in to your email? It could risk spam placement" or something

Likelihood to Recommend

The live support is really helpful and our current CSM ... is great. It has a very robust segmentation and campaign reports that are easily accessible and digestible to get a finger on the pulse of how your email campaigns are performing. There are also a lot of options to optimize engagement like send time optimization/time zone, rate limits, etc.
Vetted Review
Iterable
3 years of experience

Ease of use = efficiency

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use Iterable for a range of marketing communications, primarily client retention. We have a range of communications set up; from newsletters to complex and targeted workflows.

I find Iterable to have a simple user interface and straightforward to build a workflow. Editing emails and implementing filters are easy compared to other systems. Reporting is simple and easy to access.

Pros

  • Ease of use
  • Simple reporting
  • Good support from our account manager

Cons

  • Complex workflows are slow
  • Reporting is a little too simple. I'd like to have the ability to set up reports on specific emails within a workflow
  • I'd like a more comprehensive inbox testing system

Likelihood to Recommend

Easy to setup up since email campaigns, and straightforward logic on conditional content for segmentation