Intermedia Contact Center Reviews & Insights

Reliable VoIP Phone System: Users consistently praise the highly reliable VoIP phone system, with no issues regarding connections or static on any of the lines. Many users find it much better than traditional landlines.

Improved Chat Feature: The chat feature has undergone major improvements, allowing contact center agents to communicate with both each other and clients simultaneously. This enhancement in functionality has significantly increased productivity and efficiency for users.

Excellent Customer Service: Users have found the customer service team at Telax to be quick in responding, friendly, and always willing to help. They appreciate the level of support provided by all staff members when needed. Although initial contact was frequent during migration, support is now rarely needed.