TrustRadius: an HG Insights company

Intermedia Contact Center

Score6 out of 10

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What is Intermedia Contact Center?

Intermedia Contact Center provides such as IVR, omni-channel contact routing for customer interactions, customizable call flow, customer insights for agents with historicals, and agent scheduling.

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Screenshot of Give customers greater convenience to engage you the way they want, while still making it manageable for your customer-facing employees. Our intuitive desktop application lets frontline workers easily manage voice, SMS, chat, and email.

Screenshot of Give customers greater convenience to engage you the way they want, while still making it manageable for your customer-facing employees. Our intuitive desktop application lets frontline workers easily manage voice, SMS, chat, and email.

Who Buys & Uses Intermedia Contact Center