Intermedia Contact Center

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What is Intermedia Contact Center?

Intermedia Contact Center provides such as IVR, omni-channel contact routing for customer interactions, customizable call flow, customer insights for agents with historicals, and agent scheduling.

Categories & Use Cases

Call Center Workforce Optimization
Contact Center

Media

Screenshot of Give customers greater convenience to engage you the way they want, while still making it manageable for your customer-facing employees. Our intuitive desktop application lets frontline workers easily manage voice, SMS, chat, and email.