Insocial - Feedback Solutions

Measure moments that matter
Insocial provides multiple ways of gathering feedback via different survey skins (surveys designed for any device) and invite methods across different channels (such as email, SMS, livechat, social media and even chatbots. With business rules and a connection to a CRM system, users can decide exactly when a customer should receive a survey from an organisation, to keep the frequency low and the quality of feedback high.

Gain actionable insights
In its analysis dashboard users find the feedback of customers. Compare the performance of different customer service agents, store locations, customer category or even by purchased product. Zoom in on the reasons behind the ratings and find out what drives customers and has the most impact on their satisfaction as well as on business outcomes.

Use social proof
In a survey, users can request permission of customers regarding using their feedback in marketing communication. Publishing reviews on a website is desirable for many organisations, to show potential customers the quality of a service with customer ratings and boost the online sales funnel to produce higher conversions, an increase in new business and higher revenue.

The vendor states that with Insocial's feedback solutions users learn exactly what to do in order to improve the experience of customers, increase customers' satisfaction, reduce costs and maximize profits.