Inbenta Enterprise Search

Score8 out of 10

2 Reviews and Ratings

What is Inbenta Enterprise Search?

Inbenta is a conversational intelligence technology provider headquartered in Sunnyvale. Inbenta Search is a search tool built with the vendor’s Symbolic AI and Natural Language Processing (NLP) that aims to help the user reduce support cost by understanding customers’ questions and quickly delivering the most relevant answers, providing a self-service solution to customer support.

Categories & Use Cases

Media

Verified User

Engineer in Information Technology (10,001+ employees employees)

Pros

Fairly easy to use interface.
Quick to onboard new users, both in terms of access as well as training.
The NLP-based semantic search feature is quite impressive.

Cons

It is a fairly new tool in the market, so not much market feedback exists for this. This made us apprehensive in using it.
The documentation and online forums are bare minimum.
Quite buggy when working with multiple sources.

Return on Investment

Enabled our developers to quickly deploy changes to the search model.
NLP-powered semantic search feedback provides good actionable insights.

Alternatives Considered

Apache Solr

Other Software Used