What is Inbenta Enterprise Search?
Inbenta's Natural Language Processing technology and years of research and development have led to the creation of Inbenta Enterprise Search for Customer Support, an intelligent, AI-powered self-service solution that understands the meaning of customer questions in over 25 languages, providing the correct answer more than 80% of the time. The search solution scrapes existing knowledge bases, FAQs, and help content, which the vendor says makes it easy to deploy within weeks.
According to the vendor, benefits of using Inbenta Enterprise Search include: improved customer satisfaction, reduced support costs and increased revenue.
Integrates with Zendesk, Salesforce Desk, Service Cloud and other help desk platforms.
Categories & Use Cases
Videos
Screenshots
Inbenta Search Sample Result
Technical Details
| Deployment Types | SaaS |
|---|---|
| Mobile Application | No |
| Supported Countries | Denmark, Netherlands, Finnland, Sweden, Norway, England, France, Germany, Spain, Italy, France, China, Japan, Turkey, Romania, Russia |
| Supported Languages | Danish, Dutch, Finnish, Norwegian and Swedish, English, Euskera, Catalan, Chinese, French, Galician, German, Italian, Japanese, Korean, Portuguese, Spanish, Turkish, Romanian, and Russian. |
FAQs
What is Inbenta Enterprise Search?
Inbenta is a conversational intelligence technology provider headquartered in Sunnyvale. Inbenta Search is a search tool built with the vendor’s Symbolic AI and Natural Language Processing (NLP) that aims to help the user reduce support cost by understanding customers’ questions and quickly delivering the most relevant answers, providing a self-service solution to customer support.
What are Inbenta Enterprise Search's top competitors?
Oracle Service are common alternatives for Inbenta Enterprise Search.
Who uses Inbenta Enterprise Search?
The most common users of Inbenta Enterprise Search are from Enterprise.